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Missing Emails (Contact form)

mmk175 — Tue, 25 Feb 2025 15:34:17 +0000

Hi there,

I think I am having issues receiving emails from the plugin.

I have had one or two customers mention that they tried to get in touch but we have not received any emails and there is no record of anything in spam etc. We do get plenty of spam from marketing companies etc which we ignore.

I updated some of the settings regarding the email to receive emails notifications and the “from” email.

I did two quick tests using @hotmail.co.uk as the email with BS first name, last name and subject lines i.e. this is a test etc but nothing came through.

I then tried to make the test email look a bit more legit with a real name (John Conway), @hotmail.com email, subject line (hi there) and some fleshed out comment/message (Hi do you sell 3 religious candles?)

and then it worked.

Is there an auto block on BS test emails or does hotmail.co.uk (the same domain as my customer) get blocked?

Issue with Hotmail email accounts

hhiriart — Wed, 07 Jun 2023 14:02:22 +0000

Hi there, I have several problems when I tried to upload on my CSV file some email accounts with Hotmail domain on it. The problem is that ′those accounts didnt receive the email message. Is there any kind of solution for this?, Regards.

Hotmail not allowing

arumugamact — Thu, 18 May 2023 06:58:29 +0000

Installed Ban-Hammer plugin in woocommerce and configured some url’s . But hotmail not part of that configuration, still plugin not allowing hotmail account .

https://stgidmrx.wpengine.com/my-account/

Help me to resolve this issue

Emails sent by MailPoet are going to SPAM box (hotmail, live, outlook)

creatorspace — Thu, 17 Nov 2022 18:45:13 +0000

We are trying to implement the MailPoet newsletter plugin in our WordPress installation.

The problem is that, even if we’ve configured everything suggested in various guides like SPF, DKIM and the MailPoet CNAME and TXT in the DNS Zone, when we send mail to Microsoft domains like @outlook, @live, @msn, @hotmail all the mails end up in the SPAM folder;
but other domains like @gmail, etc. are working just fine.

We also verified the domain from My Sender Domains.

We even tested the mails with the ‘mail-tester’ service of MailPoet and the results are excellent (9.9/10).

Can you help us to resolve the issue?

Thank you

MailPoet not sending to hotmail e-mail address

jocelynvlaar — Tue, 24 Aug 2021 14:02:51 +0000

Hi,

Someone sind up to my freebee using a hotmail account. It turns out that MP is not sending th mails to this the hotmail address. Also the follow up mails are not being sent.

Strange enough, it didn’t seem to do this previously with other hotmail e-mail addresses. So whu did it suddenly stop working?

How can this be solved.

Thanks for your help.
Jocelyn

hotmail smtp it work for one email and it doesn’t for another one

lkdstudio — Wed, 21 Apr 2021 09:59:14 +0000

Good morning, i’m using the plugin with hotmail.it
The problem is that it works with this email: [email protected] but it doesn’t work with this email: [email protected]
So with the last one it say to me:
`Versions:
WordPress: 5.7.1
WordPress MS: No
PHP: 7.3.27
WP Mail SMTP: 2.7.0

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not authenticate.
Host: smtp.live.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(false)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.1.1k 25 Mar 2021

Debug:
Mailer: Other SMTP
SMTP Error: Could not authenticate.

SMTP Debug:
2021-04-21 09:58:28 Connection: opening to smtp.live.com:587, timeout=10, options=array()

2021-04-21 09:58:28 Connection: opened

2021-04-21 09:58:28 SERVER -> CLIENT: 220 ZR0P278CA0033.outlook.office365.com Microsoft ESMTP MAIL Service ready at Wed, 21 Apr 2021 09:58:28 +0000

2021-04-21 09:58:28 CLIENT -> SERVER: EHLO demo.taxitransferbellagio.com

2021-04-21 09:58:28 SERVER -> CLIENT: 250-ZR0P278CA0033.outlook.office365.com Hello [93.95.216.56]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-STARTTLS250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8

2021-04-21 09:58:28 CLIENT -> SERVER: STARTTLS

2021-04-21 09:58:28 SERVER -> CLIENT: 220 2.0.0 SMTP server ready

2021-04-21 09:58:29 CLIENT -> SERVER: EHLO demo.taxitransferbellagio.com

2021-04-21 09:58:29 SERVER -> CLIENT: 250-ZR0P278CA0033.outlook.office365.com Hello [93.95.216.56]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-AUTH LOGIN XOAUTH2250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8

2021-04-21 09:58:29 CLIENT -> SERVER: AUTH LOGIN

2021-04-21 09:58:29 SERVER -> CLIENT: 334 VXNlcm5hbWU6

2021-04-21 09:58:29 CLIENT -> SERVER: [credentials hidden]

2021-04-21 09:58:29 SERVER -> CLIENT: 334 UGFzc3dvcmQ6

2021-04-21 09:58:29 CLIENT -> SERVER: [credentials hidden]

2021-04-21 09:58:34 SERVER -> CLIENT: 535 5.7.3 Authentication unsuccessful [ZR0P278CA0033.CHEP278.PROD.OUTLOOK.COM]

2021-04-21 09:58:34 SMTP ERROR: Password command failed: 535 5.7.3 Authentication unsuccessful [ZR0P278CA0033.CHEP278.PROD.OUTLOOK.COM]

SMTP Error: Could not authenticate.

2021-04-21 09:58:34 CLIENT -> SERVER: QUIT

2021-04-21 09:58:34 SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel

2021-04-21 09:58:34 Connection: closed

SMTP Error: Could not authenticate.`

Why? the emails are both hotmail.it

Thanks
Davide

hotmail smtp it work for one email and it doesn’t for another one

lkdstudio — Wed, 21 Apr 2021 09:56:15 +0000

CLIENT -> SERVER: EHLO demo.taxitransferbellagio.com
CLIENT -> SERVER: STARTTLS
CLIENT -> SERVER: EHLO demo.taxitransferbellagio.com
CLIENT -> SERVER: AUTH LOGIN
CLIENT -> SERVER: [credentials hidden]CLIENT -> SERVER: [credentials hidden]SMTP ERROR: Password command failed: 535 5.7.3 Authentication unsuccessful [ZR0P278CA0056.CHEP278.PROD.OUTLOOK.COM]
SMTP Error: Could not authenticate.CLIENT -> SERVER: QUIT
SMTP Error: Could not authenticate.

Why? the emails are both hotmail.it

Thanks
Davide

Emails not arriving at Hotmail Accounts

pingy — Fri, 19 Mar 2021 07:36:38 +0000

Only recently, sent emails are suddenly being bounced back from hotmail accounts.

This is the message I get:
Mail delivery failed: returning message to sender

Any ideas how to solve this problem?

Can’t change “Administration Email” to Hotmail addresses

redo1134 — Wed, 03 Feb 2021 22:43:01 +0000

When I try to change the “Administration Email Address” to a Hotmail address, the confirmation email never arrives.

This is not a plugin. This is using the default WordPress admin panel, “General Settings” >> Administration Email Request.

I’ve tested with two different Hotmail accounts: nothing shows up in Inbox, Junk, Archive, Trash. Nothing in filters or blocks to explain it.

I’ve also tested with two different Gmail accounts: the confirmation email arrives immediately.

In other words: the confirmation email reaches the tested Gmail accounts. It does not reach the tested Hotmail accounts.

I’ve searched these forums but haven’t found answers. Many people note a similar problem when using plugins, but this is not a plugin issue. This is from the WP admin screen, and no SMTP/email plugins are active on this site.

Thanks very much for your help.

e-mails not sending to hotmail addresses

chasecollectibles — Wed, 08 Jul 2020 00:57:58 +0000

Hello,
I’m using your plug-in for my website. But I found out that the e-mails are not sending to hotmail users. I tested it with two different hotmail addresses and my customers who told me they did not get an e-mail were using hotmail accounts as well. I did receive the e-mails to my gmail account tho. I don’t know if other e-mail providers work.

After disabling the plug-in the problem was solved. Although they end up in the spam folder.

Is there any chance this could be fixed?

Thanks in advance