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Large downloads failing even when using X-Accel-Redirect/X-Sendfile

j2fb — Tue, 30 Jul 2024 08:19:25 +0000

Hi,

We are having an issue with our WooCommerce store.

We sell digital downloads of various file sizes (anywhere from 10 MB to 4 GB), and we often get customers complaining that the downloads crashed mid-way and that they are unable to complete the download process.

It seems the downloads often fail when the file is quite large (for example 1 GB or more). But they don’t fail all the time, so it seems to be dependent on the customers Internet speed (and thus on the duration of the download). Also, after the customer complains, we manually send a direct download link to the file to the customers, and this always works just fine (this means the problem only occurs with the download links generated by WooCommerce).

We use the X-Accel-Redirect/X-Sendfile option in WooCommerce to serve downloads (we want to keep this option to keep the file URLs hidden on our server). Our hosting provider is Cloudways on DigitalOcean (4GB ram).

Has anyone been able to solve this issue? Is it a matter of changing the configuration of PHP on the server, or do we just need to increase our server CPU or RAM?

Thanks!

Copy / Paste Content Blocks Failing

Digital-Ninja — Tue, 28 May 2024 13:35:52 +0000

For the last several days, I have been unable to copy content blocks from one page to another. Both pages are on the same domain. The site that has an ssl certificate. Sometimes when I try to paste a block, it deletes/replaces the parent block in focus. Sometimes it never pastes anything despite getting the successful prompt at bottom left of page (block box) stating that copy action was successful. Patterns that I have saved do not insert. I can not detach a pattern once placed either. It’s getting pretty messy. Trust is falling fast. Please help.

Mac Sonoma 14.5
Google Chrome (and tested on Safari as well; symptoms persisted)Version 125.0.6422.113 (Official Build) (arm64)
WordPress 6.5.3
Blocksy 2.0.50

I have tried clearing cache, copy/pasting from different pages, etc. no change in outcomes.

Thanks.

[INVALID_REQUEST] Request is not well-formed

dansvv — Mon, 06 Dec 2021 17:40:10 +0000

We are intermittently getting the following error: [INVALID_REQUEST] Request is not well-formed, further on, it states INVALID_STRING_LENGTH. This does not happen for all transactions, just a select few.

Paypal button not showing anywhere

james0901 — Wed, 21 Apr 2021 11:17:33 +0000

Hi,
I have the YITH Paypal Express Checkout plugin installed, setup with Paypal sandbox, all 4 boxes are ticked for where to show it and it’s not showing it anywhere. No errors on the pages where it should appear.

Change timeout or refresh

connorb — Fri, 02 Apr 2021 22:46:31 +0000

We have implemented the V3 captcha with your plugin on our registration page using your guide to add it to a custom form.
Unfortunately, we have noted several users fail the challenge because they are lingering on the page too long.

Is there any way to increase the length of time the captcha is valid for, or, is there a way to refresh the captcha. I believe V2 had something like the grecaptcha.reset() command that you could put as a callback in a setInterval – is this still valid with the V3? Will it work with this plugin if it is?

Thanks in advance!

OK, but not great

jrusselltx — Sun, 30 Aug 2020 20:31:52 +0000

The basic functionality is fine. We can usually get it to send emails OK. But, sometimes emails are failing and we upgraded to get the logging function, but that has been useless in determining why emails fail. That is a critical part of our business process so, unless we can determine a cause and a fix, we will have to move to another product.

Failing to send with no error

fifteenit — Mon, 06 Jul 2020 14:37:45 +0000

Hi all,

I’ve been using CF7 for a good while for a number of customers sites but have run into a problem with this one form in particular. When I attempt to submit a form entry, the spinner appears and disappears but the form doesn’t actually send and there’s no error to highlight what’s wrong.
Is there a way to force a debug message for the form (or can anyone see anything that would likely cause the issue)?

Thanks in advance

Again, PAYPAL IPN warning

nicoco35 — Mon, 06 Jul 2020 07:53:33 +0000

hello

I saw this issue has been mentioned many times by ppl on this forum, but there was never a good solution given, I receive Paypal warnings every day with the threat to deactivate IPN for my account:

“Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

https://mysite.com/?edd-listener=eppe%0Ahttps………com%2Findex.php%3Fedd-listener%3DIPN

If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

Thank you for your prompt attention to this issue.

Thanks,

PayPal”

Please advise. thanks

I am so disappointed

LoisReed — Wed, 29 Jan 2020 22:01:25 +0000

you used to be great and your support top notch. Now my backups stick and I can’t do my job proerly and support ignores my tickets. I use this for my work every day all day. I cannot work like this and I see on your FB page that you respond to no one

Orders Are Failing Due to Location/Currency Issue?

Elevate — Mon, 06 Jan 2020 21:24:25 +0000

So we’ve had a number of failed orders recently and it all happened out of nowhere. While I’m not 100% sure these 2 issues are related, I checked your plugin and it says:

“The currency code of your Square application [ ] does not match WooCommerce [ USD ]”

in red. We selected the country to be the United States at the time of creating our Square account and it was working fine before so I’m not understanding what this error message is referring to.

In addition, I checked all our Failed Orders in Woocommerce and this was in the log for all of them:

Array
(
[0] => stdClass Object
(
=> EXPECTED_STRING
[detail] => Expected a string value (line 1, character 50)
[field] => location_id
[category] => INVALID_REQUEST_ERROR
)

)
Order status changed from Pending payment to Failed.

Why did this happen all of a sudden? How can we fix this? Thank you.