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[woocommerce] updating downloadlink (csv) removes donwload permissions

gianni333 — Mon, 11 Oct 2021 20:06:11 +0000

Hi everbody,

I’m trying to update the download link to some digital products in woocommerce via csv.

I exported the products with id, name and download (name+ link), changed the links and imported the csv to update the products (using the default woocommerce import/exporter)

1. The updating of the links worked fine, but I noticed that all the download permissions from previous orders are gone now (luckily i’ve run a test on just a few products).

Does anyone know how to avoid this?

2. I’ve tried to regenerate the download permissions in the orders manually. It worked on some but for other it didn’t generate the permissions. When I tried to grant access for each product manually I got this error:

“Could not grant access – the user may already have permission for this file or billing email is not set. Ensure the billing email is set, and the order has been saved.”

Why does this happen and how can it be fixed?

Thanks in advance, any help is much appreciated.

Could not grant access of Downloadable product (5.7.2)

akimernest — Fri, 21 May 2021 16:18:21 +0000

I’m currently getting this error where I can’t give my clients their files manually by adding them to the order. Is there any fix?

“Could not grant access – the user may already have permission for this file or billing email is not set. Ensure the billing email is set, and the order has been saved.”

Payment captured, not giving download permission

edenbooks — Sun, 20 Sep 2020 16:34:22 +0000

Since the last update to WooCommerce on 9/14/2020, users are paying for products marked as both variable and downloadable, but the payment is stuck in processing (not moving on to completed), payment is being captured by payment processors (PayPal or Stripe),but the download permissions are not being given. I’m BEYOND frustrated. Any ideas?

After importing orders, download permission is not granted

cardtoggi — Thu, 30 Apr 2020 07:54:36 +0000

Hi,
I am trying to migrate my woocommerce orders for downloadable products and noticed that after importing the orders the appropriate download permissions for completed orders are not granted.
For my export settings I chose also under ‘Custom Fields’ _download_permissions_granted. I also can see on the exported csv-file that in the column _download_permissions_granted is all marked as ‘yes’.
Would be great, if someone could help me with this.

Add a new download files list to the product

themefour — Mon, 30 Dec 2019 08:46:28 +0000

I add every new file to the product, for the previous client, this download file will not be displayed !! I have to go back to the invoice order invoice and then
attach the new download file to the invoice again.

This makes it very difficult! Can’t automatically add new downloads to old invoices or customers who have already purchased the product?

Is there a solution?

https://ibb.co/qJCX4nD

Regenerate Download Permissions in bulk

jesusginard — Fri, 05 May 2017 07:39:02 +0000

Hi there,

I run an e-commerce site and I’m in trouble.
I sell digital products and, when updating to Woocommerce 3 my Amazon S3 plugin didn’t work and it messed up things a little bit.
All the products that contained .exe and .dmg extensions were not allowed, and therefore the download files were automatically deleted.

Long story short, now I have thousands of customers without download permissions. They have to e-mail me saying “why there aren’t any downloads?”, then I manually go to their order and regenerate the permissions.

I could go order by order (70,000 of them) and regenerate the permissions, but I think there should be an easy way!

I haven’t been able to find any feature in Woocommerce, any plugin or any answer on forums that does this, can anybody help?

Download permissions deleted

jesusginard — Mon, 12 Dec 2016 08:01:25 +0000

Hi,

I sell digital products and I have a custom script that always shows the download links in “My Account > Downloads” even if they are expired. The problem is that even having this, some customers can’t see their purchases there. I’ve seen that’s because the download permissions of their orders have been deleted.
This happens randomly, and I haven’t seen any reason why this happens to some orders and not on others.

I thought the download permissions had to be deleted on purpose in order to prevent someone to keep downloading the files. Is there something I’m missing?

Thanks,
Jesús