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Inoperable payments and no support

troyvit — Fri, 18 Oct 2024 01:14:35 +0000

I think the only thing still functioning with this organization is their ability to take your money. While the plugin works fairly well if you don’t want to accept payments on its own, its paid Authorize.net plugin is broken, as is its included PayPal functionality. The changelog for the plugin was last updated in 2018 and it relies on an obsolete version of omnipay.

Multiple support requests to try to get it working went unanswered.

Plugins die, I get that, but if the thing doesn’t work, don’t accept money for it. That’s why I consider Pinpoint, “The #1 WordPress Booking Plugin,” fradulent. If you find yourself in our position its worth it to call your bank and try to claw your money back.

It’s a shame too, because there’s a lot to be said for the UX of this plugin. The UI is out-dated and not super accessible, but you can tell that at some point a talented team cared about this plugin.

Themeansar

dawnheinbach — Tue, 12 Mar 2024 00:10:20 +0000

I was searching for a suitable theme for my new website and purchased this theme, Newsup Pro, on February 11, 2024. I used the theme for a few days. It didn’t work as well as before. For example, the slider bar did not populate on the Pro version, even though it did on the free version. There were not that many additional features with the pro version. Ultimately, I decided not to use this theme and requested a refund from Themeansar on February 19, 2024, per their 15-day refund policy listed on their own website. I did not receive any communication from them and they closed my ticket. I contacted them again about honoring their refund policy, and they again closed my ticket without responding.

I first contacted WordPress, but they could not assist because Themeansar is not one of their partner companies. I then contacted PayPal and tried to get a refund through them, and provided the requested documentation, but my request was denied.

Themeansar is an unethical and dishonest company. Facebook, Trustpilot, and even WordPress have complaints that show people’s dissatisfaction in dealing with Themeansar. The company is actually called Bena Softech (that is the name that was listed on the PayPal charge). They indicate on WordPress that they are located in Russia but Bena Softech is a Chinese company.

I lost $59 to this shady company. By reporting this, I hope to save someone else the trouble.

Slows down website with viruses

noveldist — Sun, 22 Oct 2023 00:43:33 +0000

GoDaddy said my site was being shut down because the plugin had viruses. Spent a week being told that they don’t give refund. My site went from 91 to 57. They want me to give them passwords so they can fix it but keeps telling me they don’t give refunds. Be warned they are scammers.

Lite version is misleading

iconoclast15767 — Mon, 23 Jan 2023 14:41:11 +0000

Tries to lure you in with a lite version (needed a simple e-mail signup form) but once you’ve spend time setting it up you find out you’ll have to buy the professional version to access your entries. What exactly is the purpose of a ‘lite version’ if the most fundamental feature required to use it is gated behind a paywall? It’s like offering a car without an engine.

We all know that the developer is using a dishonest marketing tactic that will edge frustrated users towards buying a license once they figure out they can’t access their entries and don’t want to waste more of their time on finding something else.

Beware and Horrible Support

ZymeAway — Tue, 12 Apr 2022 20:09:20 +0000

A Snide, sarcastic, unkind, and spiteful male support person. If you are a newbie, beware! Had a serious need for assistance with Amazon S3 selection, and was told I had to research it, as they would not provide support for that. NOTE: They have an Amazon S3 plugin, but never provided the answer to which choice I needed to click. Found another online course building and marketing (complete plugins with excellent QUICK support). BTW, when I asked this new company about the Amazon S3 concern, they immediately gave me a LINK that they provide with a video to fully address my exact question – and in simple easy-to-follow language. Lastly, I wanted to trust Tips & Tricks Hq, so I added additional support for a $69/annual fee for multiple sites. $39/annual was for 1-site, and thinking I would add another I paid the $69. They kept the extra $30 and blocked my email! Very childish and total lack of INTEGRITY! Worst Support – takes 1 to 2 days for a reply and if you need additional info… another 1 to 2 or more days! Can’t build a site with that poor support timing. No way to run a business. BEWARE OF TIPS & TRICKS it is the TRICKS you need to be cautious of!

SCAM

adriman2 — Sun, 11 Apr 2021 10:27:41 +0000

Careful everyone! Is not a free tool, you can just download your backup for free but they make it hard to import it and you need to PAY for restoring the backup in your new site. There are definitely other solutions more honest and effective.

Be carefull! Lack of support + no refund

Jose Luis CR — Fri, 05 Feb 2021 15:31:26 +0000

This is the worst plugin I have ever bought (usd 270!). Support is really poor and they do not have any concept about professionalism. The refund policy is not fulfilled by them. No refund so far even when the plugin is not working properly. I have opened 2 tickets in less than a week and no solutions at the moment whatsoever.

I had expectation about the Pro version but it was only smoke. There are far better plugins out there.

Keep away from this plugin if you want to avoid headaches!

SCAM “upgrade”

drewbriney — Thu, 04 Feb 2021 20:25:33 +0000

I’ve been emailing and requesting support for at least six months now with no meaningful help (they asked for UN/PW to login to my site because they couldn’t “replicate” the problem I was having). I purchased the upgrade for the sole purpose of keeping me from having to cut and paste testimonials into a csv file for use with other marketing endeavors. Complete waste of time and money.

I requested a refund. No response.

Do NOT use this plugin!

mattcurney — Thu, 04 Feb 2021 19:07:06 +0000

This is a one-time payment plugin that is masquerading as a Membership plugin. It can’t process renewing payments! It can’t handle subscriptions!

Do not make the mistake I did thinking I could use this plugin to create memberships on my site. You can’t. It will allow you to set up ONE TIME PAYMENTS only.

The only thing close an auto-renew feature is to do it all through Stripe, in which the user can’t cancel their membership! And you as a site owner will have to manually call up Stripe!

Still Unreliable

ahtur — Thu, 27 Aug 2020 14:46:21 +0000

No Follow through; they are just there to take money; did not deliver!