The BAD > the transactional SMTP functionality is unreliable, even when connected via an API key, so much so that one has to look at the Woo Orders page daily to reconcile orders that did not reach the Sales Inbox. This usually occurs for two reasons 1.) The New Order Email did not send out of WP via Brevo SMTP (there are no logs available through the Brevo SMTP Plugin or their platform to troubleshoot this, so it’s a total mystery. 2.) Their low-cost entry offering uses shared IP addresses for transactional emails, which since summer of 2023 have been under attack by scammers, causing the public IP’s to be blacklisted on Spamcop, thus causing Softfails (e.g. email is sent out from WP, but does not reach the Sales mailbox due to their infrastructure shared IP’s being blocked for sending out spam emails.

As you can imagine, the BAD is debilitating for a small business, because 1.) didn’t occur when Brevo was used via a third party such as the WP SMTP plugin and 2.) Unless you fork out ￡150 per annum for a dedicated static IP, you cannot guarantee email deliverability to your sales mailbox to process orders, thus potentially not processing orders, shipping late, and generally ruining your business in a hurry. The process of onboarding accounts should be tightened to stop scammers from using the platform for malicious purposes, thus costing every other legitimate user on the same infrastructure operational issues.

At the time of writing, during Jan and Feb 2024, the Soft Fail emails through their platform were in the 20% range of all transactional emails sent, all because their platform’s public IPs are being blacklisted because of a few bad apples on their platform.

So much promise but so frustrating and such a drain on labour resource to have to manually reconcile everything in the past 6+ months. If it lasts, we may have to look to alternatives.

But here’s the main issue now:-

1. If a user creates their account at WC Checkout page, their order is placed and order invoice sent immediately. Even though the email has not been verified and they’re still on the same page with the message that their account is registered but has to be verified.
2. If user clicks “Send Verify Email” at WC Checkout page, it says “Email id verified !” even though it is not verified and no verification link is re-sent.
3. After Login/Logout, the user is redirected to the home page even though I’ve set redirection to the My-Account page.

The strange thing is that we have it setup to go 2 places.
1.) HelpScout which is a website that gets emails and you can create and manage support tickets with it.
2.) Personal Dev Email (to monitor alerts)

The Dev email receives these emails just fine.

HelpScout is NOT getting these emails.
However, HelpScout can get these alerts from the dev email if the dev email sends them.

WP Mail SMTP shows the email request was sent.
WP Mail SMTP Log shows an error: Message has been rejected.
DMARC and DKIM are setup on the server and show green and good for email sending.
The domain has been added to the Whitelist in HelpScout.
HEADERS: Content Type, From, and Reply-To are being set.

Any idea why one is being rejected(HelpScout Web Software) but the other is working just fine(Personal Email)?

Is this a SMTP.com issue or I feel more likely it is a HelpScout email issue.

Any help or suggestions would be really appreciated.

Thanks!

But I go to WordPress -> Users
Found my daughter and click “Send Password Reset”.

I never find the email, not in spam, junk nor inbox.

a friend was placing an order and found all this out, that he never gets the email, thus my test order, which I meant to do before anyone else places an order anyways.

So, how do I make sure the “send password reset” email is getting sent? I have MailPoet Premium with 500 subscribers, paid for the year.