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Extra html code in emails…

vadpusc — Tue, 05 Dec 2023 23:23:28 +0000

Hi! I noticed that all emails include unnecessary code that I can’t hide. It says PRODUCT NAME – January 1, 2024

I know it’s download link’s expiry date but this looks so bad on emails… How to remove it and keep the customer informed when the download link expires? Thanks!

Order passed but Spinning wheel for cutomers

cliffhilton — Tue, 21 Mar 2023 12:47:44 +0000

I am experiencing a spinning wheel on the frontend and customers do not know whether the order went through or not, as well as no email being sent to customers. Backend shows good order, admin gets an email of successful order. Their “My Account” shows the order. Some customers are trying a second time. I cannot figure this out. Error seems to be JS or JQuery related. I am lost.

The setup: WOO > INTUIT PAYMENTS > ON-HOLD success > MYWORKS QB SYNC > BANK

Adding media to the customer email

venatrix — Wed, 08 Mar 2023 12:35:32 +0000

Trying to add an image to the customer response email. The “Add Media” button allows you to to this – but the details are lost as soon as the settings are saved.

Email shows short code instead of customers full name

aizenypb — Thu, 01 Dec 2022 22:49:34 +0000

Hi Guys,

New to your plugin and appreciate your work and any help you can give.

After running some tests, the customer name isn’t being pulled from woocommerce (latest version) and latest version of wordpress, and latest version of your plugin installed.

I have it set up to request a review from trustpilot. The first part of the email shows as follows:

Dear {{customer_full_name}},

When the email is received – the customer name is not shown – it shows only the short code of {{customer_full_name}},

Can you assist?

Thanks in advance.

Customer’s email notification

babazam — Tue, 04 Oct 2022 07:07:12 +0000

Dear
I have 2 business model in my website.

1. Subscription Products
2. Simple Products

I’d like the customer to receive account creation email if they choose (Subscription Products) Mandatory.

While, I’d like the customers can either checkout as guest or create account for (Simple Products). Optional

Moreover, IF a customer buys (Subscription Products + Simple Products), Again the account creation email should be sent to them. Mandatory.

I’ve tried creating workflow via automatewoo but seemingly, I couldn’t succeed with the model.

I appreciate your inputs.

Thanks

Customer’s email notification

babazam — Mon, 03 Oct 2022 07:01:44 +0000

Dear WordPress support team,
I have 2 business model in my website.

1. Subscription Products
2. Simple Products

I’d like the customer to receive account creation email if they choose (Subscription Products) Mandatory.

While, I’d like the customers can either checkout as guest or create account for (Simple Products). Optional

Moreover, IF a customer buys (Subscription Products + Simple Products), Again the account creation email should be sent to them. Mandatory.

I’ve tried creating workflow via automatewoo but seemingly, I couldn’t succeed with the model.

I appreciate your inputs.

Thanks

Order cancelled or failed order not sent to customer

antoineh04 — Thu, 16 Jun 2022 17:01:11 +0000

Hello !

I have just discovered a problem that unfortunately causes me a lot of trouble. When an order is made on my site, I receive the message for the new order, the customer also receives a confirmation email. But when the order failed or I want to cancel the order, I receive the cancellation or failure email, but the customer receives nothing at all! I had orders that were cancelled a weeks ago and the customer contacted me to know where his order is.

Anyway, I did some tests of order and the problem comes from the fact that {customer_email} does not work ( in email type and text > RECEIVER(S) > Enter the recipients (separated by a comma) for this email. Sent by default to )! I tried adding my personal email address instead of {customer_email} and I get the order cancellation. But I want the customers to receive this automatically. How can I solve this problem? This is quite urgent. I am manually contacting the customers of failed or cancelled orders at the moment but it is not very professional.

I am using WordPress 5.9.3 with the latest version of your extension, Kadence Theme 1.1.19 and Woocommerce.

Sincerely,
Antoine

Thank page url for email

deadlyparrot12 — Sun, 20 Mar 2022 10:18:36 +0000

Hello, as a follow up to this topic i would like to know, since i cannot find anything in the documentation,
What is the link for the thank you page (and by that i do not mean the /checkout/order-received/)?
I am looking for the unique page url so i can include it in the order_recieved email. Presumably the variable included in the customer email for this URL will be something along these lines: {thankyou_page_url}

Add customer email to invoice

cutu234 — Tue, 08 Mar 2022 06:58:22 +0000

I would like to add the customer email to the invoice template. Would this be the correct way to do it?

order->billing_email; ?>

Thank you very much!

The ‘New Customer Order’ email won’t send to admin

Lindner Media — Mon, 31 Jan 2022 14:36:33 +0000

I have the Problem that the ‘New Customer Order’ mail won’t send to the Admin. The customer will recieve the ‘payment recieved’ mail and the admin a mail from the plugin ‘germanized’ but as mentioned no ‘New Customer Order’ mail.

Does anyone got a clue?