We are currently running Google Ads campaigns and using JoinChat on our website to manage chats. The issue we are facing is that our conversion tracking is currently set to count a conversion when someone clicks the JoinChat button. However, this method is not very reliable for us, as it only tracks clicks, not actual chat interactions.

We would like to track conversions only when a user initiates a chat (i.e., they start a conversation), not just when they click the button.

Has anyone faced a similar issue or found a way to modify the Google Ads conversion tracking code to only count a conversion if a chat is launched? Any guidance or advice would be greatly appreciated.

Thanks in advance!

When I installed the plugin everything worked properly. But recently when I click on optimize image, no optimization is done. Also, when I inspect my new webpages I can see that all images are either img or png. However, they should all be automatically converted to webp when I upload them, as I switched that feature on.

Regards

Martin

I have problem with two events related to conversion tracking in Google Ads.

I want to track purchase conversion from my Google Ads campaing. Conversion are not being tracked reagrdless correct GTM set up. I have contatc Google Ads support and they come back with below feedback:
“After checking the account with our team, I would like to let you know that below are the checks we performed regarding this inquiry:

• We were trying to make sure that the tags were working as intended for which I visited the website and tried to perform a test conversion. After filling in random details and converting, I found that the purchase tag gets released.
• We then checked whether the tags were firing using GTM preview mode and we could see that the “Add to cart” and “buy” tags were firing, however we observed that in preview mode the purchase tag was showing as “still running” instead of firing .

Interpretation of results:

• Our recent checks show that the issue occurs because the purchase event has a status of “still running” and is not firing. Unfortunately, we can’t provide more insight into this issue because the trigger used to fire the tag is a “custom event” that our team doesn’t know.
• I recommend contacting your web developer for further clarification on this matter.

I have also another issue with add to cart conversion tracking:

I’m seeing duplicate?add_to_cart?events in my?GA4 Debug View.

I have tried to contact Theme developer month ago but didn’t get any feedback