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Team Brainstorm Force — Wed, 04 Sep 2024 06:08:00 +0000

Thank you for choosing SureCart to build your eCommerce site!

If you are looking for support, please submit a ticket by filling out our contact form [here]. For user-to-user discussions, join our active Facebook community [here].

Please note, we do not monitor this forum for support-related questions.

Failed to create critical CSS – Retry doesn’t work

Floris — Mon, 29 Apr 2024 20:17:47 +0000

When generating critical CSS, the process ends in the generic ‘something went wrong’ error, no specifics. Retry brings up the ‘Contact support’ option. Refreshing the page gives me Retry back, for another cycle. I’m used to this happening off and on, but it seems to be happening more often lately. Today, it took four cycles of Retry/Contact Support/Refresh before the 9th attempt was succesful.

I have the DevTools log from Edge, but I’m not sure how I can include that here.

Can’t install license either automatically or manually

ajrossnz — Sat, 09 Dec 2023 00:37:28 +0000

So it appeared that my wfence system decided to silently die. I went about dilligently looking in the debug logs and checking all the configs but nothing was clear. It seems that it just stopped being able to communicate with the wfence servers some time back in May (silently) and I haven’t noticed since then. So I tried removing the plugin and reinstalling. It wouldn’t even remove itself, so I tried WFAdmin plugin and that did literally nothing when I clicked on the delete buttons.

In the end, I manually removed the plugin by deleting the directories on the server, then dropping the wp_wf* tables in the database. Now, when I go to set up wordfence, the following error occurs when pasting in the license key (or using the automatic link in the email):

Error Installing License

An error occurred while installing your license key.

Please try again. If the problem persists, please?contact Wordfence Support

I have no idea where to go from here!

Awesome plug-in BUT…

devsam — Tue, 01 Feb 2022 18:57:09 +0000

Hi guys, this is an absolutely brilliant plug-in and it is great what it can do for free with that ease!
However, I have tried to create an account to get access to pro features such as sync new reviews and all the links are broken including the domain: trustindex (dot) io that displays a Gateway timeout 504 error.

When trying to download new reviews I get the following message: Error with wp_remote_post, error message:
cURL error 28: Operation timed out after 20001 milliseconds with 0 bytes received

This is really disappointing for the user experience and goes against you the developers.

Could you please indicate the best way to contact you in order to get the new features?

Once this is solved I will gladly change my review and add 5 stars
Thanks.

Stuck Balance in suspended account

dpharmacy — Thu, 21 Jan 2021 17:52:09 +0000

Hello,

I recently created GoURL account for my woocommerce site (https://d-pharmacy.com) and it was successfully configured. I started getting Bitcoin payments but my account was suspended without any prior notice or warning. No notification was sent at all.

I already had some outstanding balance in my payment box before suspension and received another transaction on my internal wallet after account was suspended.
Why i received BTC payment on suspended account you may ask? It is because i did not even know my account was suspended, i have checked all my emails including spam but no notification was sent to me about suspension from GOURL. So a client sent payment via woocommerce plugin just like regular process, but after his payment was sent, he received some error message and contacted me to inquire. So when i tried to check the transaction, i saw on login screen that my account is suspended.

For now, i need all my outstanding balance (including the recent payment which was made after account suspended) to be withdrawn to my external wallet immediately. Please release the funds to the external wallet at your earliest priority.

The reason i am opening the ticket here is that i can’t find a way to contact GOURL customer support as only way to contact support is by logging in to gourl.io website and submit contact form but suspended accounts can’t even login to website.

Looking forward to your quick response.

Thank you!

How can I get support for PRO version?

laikinas — Tue, 21 Jan 2020 03:43:33 +0000

Hello, I would have some questions regarding the pro version of this plugin, wrote several times to support through their website, no response, why? How to get in touch?

Took down my site

Dennis Kelly — Wed, 15 Jan 2020 11:47:08 +0000

The plugin seems to have been doing well until yesterday when I learn that my site was down due to a WordFence update that I did not even initiate. Couldn’t get back in to the admin portal, so, I had to restore the site from the previous day and deactivate the plugin.

I saw no immediate way to contact for support.

I will NOT be adding this plugin back to the site.

Completely non-intuitive

danielstormhill — Tue, 09 Jul 2019 17:45:00 +0000

Unsure how this can have such good reviews. From the start it is totally broken.

I purchased lots of stuff but no support available?

jtbaxt — Thu, 03 Jan 2019 13:21:21 +0000

I have purchased lots of stuff from woocommerce over the years and I’ve recommended them highly however since I just spent the previous 2 hours trying to send a support ticket and finally realizing there is only a ‘loop’ that sends you on a time wasting merry-go-around and that there isnt really a support link available, I finally gave up and decided to post here in the free support forums as it seems to be the only place to post Woocommerce for support with paid products.

My question is I recently purchased a bundle with the storefront product hero shortcode plugin. On the documentation it states that the product price can be toggled on/off however there is no documentation to show the arguments or example..

I have tried the following to no avail..

product_title=”off”
product_title=”false”
product_title=”no”

None of these seem to work to disable the price in the product hero shortcode in the sidebar.

Here’s the documentation link I located:

https://docs.woocommerce.com/document/storefront-product-hero/?_ga=2.69271504.1199328562.1546482327-810060689.1545997542

Please elaborate?

Also, I understand that Woocommerce probably receive a lot of ‘junk’ support requests from free users which need to be controlled Im sure although maybe consider allowing buyers to contact you for support for such matters.

Maybe request an order number to separate the paid users from free users.

I will go ahead and use CSS to hide the price although this isn’t a good show for a paid premium product from woocommerce.

Why UM doesn’t have normal email and phone support

petyuriy — Sun, 07 Oct 2018 23:04:48 +0000

Why are UM team/company/person doesn’t have normal business email/phone support and normal contact page and instead using this thing – forum? This is ridiculous when someone paying money for the software and having an issues cannot communicate with support team via normal channels