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Post 6.7 upgrade website works yet can’t log in

Marc — Tue, 19 Nov 2024 03:25:46 +0000

Hi WP Community, firstly I wish I had thought to come here sooner.

Background

Last Wednesday morning (Sydney Australia time) I upgraded my website to the new 6.7
This worked yet afterwards, Wordfence said there was a lot of old files (form the previous version of WordPress) that hadn’t been deleted
I was rushing, so “Delete All” without thinking
Website stopped working!
My business is 12 years old & I’m reasonably techie yet not a web developer or coder.
When we first started, like all startups, I went with a cheap host (i.e. Crazy Domains). Sadly I haven’t moved…yet that is another matter. I contacted Crazy Domains Technical Support numerous times. Their Level 1 support tried to fix. Then escalated to Level 2 who “did more stuff“…
I suspect Crazy Domains renamed folders/files as _1 _old (for some current content) & then tried to restore a previous backed-up version yet didnt include all files/folders
Crazy Domains were partly successful as they at least got the website to work externally (so people can find our https://abilitygroup.com.au/ website & view content)

Remaining Issue

I can’t log into WordPress via cPanel login link

Not Found

The requested URL was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
cPanel – website login in link

I also can’t log in using my previous login url https://abilitygroup.com.au/wp-admin/ (which at least displays the log in screen yet wouldn’t accept my my user name & password. I tried resetting password multiple times yet this link still did not work…

What I’ve done…

Wasted hours reading blogs, forums, etc that don’t mean much to me…
I tried to replace contents of wp-admin folder (renamed the then existing folder as _old) & then upload backed up version of this folder. This didn’t fix the issue
I deleted Wordfence (via cP File Manager) – as during my many hours of reading I saw there was an issue with Wordfence & multiple hosted websites (Crazy domains provides me with a master domain & then other websites I have I believe are sub-domains with their content stored within the public_html folder). This didn’t fix the issue
Using cPanel Installatron Backups, I restored the the daily backup (from the day before the upgrade) to the same location. This didn’t fix the issue

Comments

I assume the WordPress plumbing (so to speak) isn’t working
I have TFA activated so unsure if this is an additional problem
To fix log in issue, I’m hoping I can either; 1) somehow re-install WordPress (without making things worse or destroying the 7 other separate sub-domain websites) or 2) there are additional files that I need to upload/replace (from a backup) to fix the core WordPress files

Any help would be so very greatly appreciated

Cannot login as Admin

lovelacedee — Thu, 03 Oct 2024 02:32:49 +0000

I enabled Wordfence for our website’s security since it has been hacked twice. When enabled, I configured settings and now the day after, I cannot log in as admin. I ask my colleague to disable the wordfence and I got in but when we try to enable it back, it keeps loading. What could be the cause of this? I already checked the blocked IPs, my IP wasn’t there even the user blocklist. So the best solution was to disable wordfence temporarily. Please help.

FYI: The website has 3 security plugins, WPSecurity, ALLinOne Security and Wordfence

Blocking customers, users from logging into the Website

pkd — Fri, 02 Aug 2024 17:25:52 +0000

Many customers, users and sales reps are being blocked from using the website and logging in. I’ve adjusted many recommended settings. How should i proceed.

Can’t log in to my website

chlom — Mon, 24 Jun 2024 11:39:16 +0000

I have access to my wp-admin but when I enter my email address and my password, nothing happens.
I tried to use the “forgot my password” feature. But when I click on the link I received, it says it isn’t valid and tells me to enter my email address again to ask for a new link.

I contacted my provider OVH and they said it was an issue on WordPress directly. How can I fix it?

ERROR: An error was encountered while trying to authenticate. Please try again

intruthshedelights — Mon, 05 Feb 2024 14:45:40 +0000

Hi, each time I try to log in to my site’s dashboard I keep encountering the following error message: “ERROR: An error was encountered while trying to authenticate. Please try again.”

Kindly assist.

function file is missing!

melissaspiccia — Thu, 05 Oct 2023 10:50:04 +0000

Hi, I am not the developer of my website but owner and updated some plug ins on my site and after a blank page appeared with the notice in the top left corner: function file is missing! I can’t seem to log into my account either as the same notice page comes up. I think I might be logged out for security or updated plug ins that weren’t needed. I don’t know but don’t no how to erase what I did because I can’t log in. Any advice much appreciated! X

Changed http to https and can’t access my admin panel

desireddigitalmedia — Thu, 01 Jun 2023 16:16:20 +0000

Hi, I made a stupid mistake following site health advise to change to https and now i can’t access my website or see it. I only built this website on www.remarpro.com without proper hosting as my client already has a domain purchased elsewhere. I haven’t connected the site to the domain just yet as I was still working on final pieces.

Now I am unable to use my admin page and for some reason I also can’t log in using FileZilla or any other FTP server and I’m devastated.

Can someone please help me to understand how am I able to reverse that change?

Unable to log in for days

elvinyes — Tue, 11 Apr 2023 12:00:10 +0000

Please help if you’re able, I’ve been busting my head for days trying to fix this and my host is really slow with replies.

The website is deleted

When I install wordpress through softaculous i can log in with the registered account that is made during installation. I can do this with the username/pass or by pressing the login icon in softacolous that redirects you to WP. At this point I have a fresh new Wp that is blanco with no site built on the domain alemtotaalbouw.nl

2. After installing elementor and envato i cannot login anymore. the username/pass doesnt get recognized anymore and when i try to login through the softaculous button I get the message “This page could not be found!”

At point 1. the site loads a Hello world when visiting.

At point 2. the site loads the website with elementor plug ins and envato template ( I had built this thise once before on a different host).

The site loading in the way I had built it once before is good, but I can’t access it anymore because the softacolous Wp button redirects me to “page could not be found”. And entering with my username/pass doesnt work. Acc recovery through “forgot password” doesnt work either.

If I want to access my domain through WP, I have to delete WP and install it again. This makes me able to enter the webiste but when I add essential plugins like Elementor the old website loads, i get kicked and cant login anymore.

So now I am stuck in a loop, I can’t built the site from scratch because everytime i install this plugin my site reloads in built form but I can’t access.

Can anyone help me get acces to WP again?

Kicked out of Session/ access restricted

Katie — Thu, 16 Mar 2023 17:10:49 +0000

I’m a bit spooked right now. I was logged into my dashboard, and suddenly the access restriction login page from Ninja Firewall popped up, and I couldn’t get back in.
This page should only pop up in case of an attack and not kick me out of a session. Also, I’m not able to log in again despite entering the correct credentials.
I can’t access the website anymore.

I tried another browser, but it didn’t help. Also, there is no error message, the “Access restricted page” simply reloads.

What course of action do you suggest?

edit: After a few minutes, my regular WordPress login was accessible again, and I could log in. Do you have any explanation for this strange behavior?

I can’t get into wordpress

Thomas Burke — Thu, 09 Mar 2023 00:02:36 +0000

I am a first time user and I was logged in to wordpress and I changed the url of my site. Now I can’t get back to it. I have no copies of my site since I just bought the business. How can I revert the url back so I can get to my web pages. I am completely lost