I’m using botiga theme on one of my e-commerce sites. It was working fine until recently and suddenly the buttons on the home page stopped working/ not responding on mobile. Desktop working just fine. This issue is only on mobile. Don’t know what to do. Please help.
]]>Troubleshooting: I’ve tried deleting browser cookies and caches, WP Page Cache
]]>Error: Cannot read properties of undefined (reading ‘__experimentalUseColorProps’)
Here’s a screenshot: https://marykateillustrates.com/wp-content/uploads/2023/05/Screen-Shot-2023-05-24-at-10.36.08-PM.png
Please feel free to add a product to the cart to see the issue.
It was working properly until about two or three days ago – I don’t know what triggered the issue. Any help would be appreciated.
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### WordPress Environment ###
WordPress address (URL): https://marykateillustrates.com
Site address (URL): https://marykateillustrates.com
WC Version: 7.7.0
REST API Version: ✔ 7.7.0
WC Blocks Version: ✔ 10.0.4
Action Scheduler Version: ✔ 3.5.4
Log Directory Writable: ✔
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔
### Server Environment ###
Server Info: nginx
PHP Version: 8.0.28
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 7.86.0
OpenSSL/1.1.1n
SUHOSIN Installed: –
MySQL Version: 10.4.26-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 7.7.0
WC Database Prefix: wp_
Total Database Size: 10.84MB
Database Data Size: 9.01MB
Database Index Size: 1.83MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 1.09MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 1.52MB + Index: 0.20MB + Engine InnoDB
wp_posts: Data: 4.09MB + Index: 0.09MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
### Post Type Counts ###
attachment: 118
customize_changeset: 6
custom_css: 1
feedback: 9
jb_store_css: 11
jetpack-portfolio: 1
jetpack_migration: 2
jp_img_sitemap: 4
jp_sitemap: 4
jp_sitemap_master: 4
nav_menu_item: 7
page: 14
post: 2
product: 13
product_variation: 18
revision: 233
shop_coupon: 6
shop_order: 11
wp_global_styles: 2
wp_navigation: 1
wp_template: 7
wp_template_part: 5
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (17) ###
CAPTCHA 4WP: by WP White Security – 7.2.1
Akismet Anti-Spam: by Automattic – 5.1
Code Snippets: by Code Snippets Pro – 3.4.0
Crowdsignal Forms: by Automattic – 1.7.0
WordPress.com Editing Toolkit: by Automattic – 3.66446
GA Google Analytics: by Jeff Starr – 20230306
Gutenberg: by Gutenberg Team – 15.8.1
Jetpack Boost: by Automattic - Jetpack Site Speed team – 1.8.0
Jetpack: by Automattic – 12.2-a.13
Layout Grid: by Automattic – 1.8.3
Mailchimp for WooCommerce: by Mailchimp – 2.8.3
Page Optimize: by Automattic – 0.5.3
Crowdsignal Polls & Ratings: by Automattic
Inc. – 3.0.10
WooCommerce Payments: by Automattic – 5.9.0
WooCommerce Shipping & Tax: by WooCommerce – 2.2.5
WooCommerce Shipment Tracking: by WooCommerce – 2.3.1
WooCommerce: by Automattic – 7.7.0
### Inactive Plugins (1) ###
Classic Editor: by WordPress Contributors – 1.6.3
### Dropin Plugins (2) ###
advanced-cache.php: advanced-cache.php
object-cache.php: Memcached
### Must Use Plugins (1) ###
WP.com Site Helper: by –
### Settings ###
API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –
### WC Pages ###
Shop base: #364 - /shop/
Cart: #365 - /cart/
Checkout: #366 - /checkout/
My account: #367 - /my-account/
Terms and conditions: #704 - /terms-conditions/
### Theme ###
Name: Dorna
Version: 1.0.3
Author URL: https://automattic.com/
Child Theme: ✔
Parent Theme Name: Blockbase
Parent Theme Version: 3.1.10
Parent Theme Author URL: https://automattic.com/
WooCommerce Support: ❌ Not declared
### Templates ###
Overrides: –
### Subscriptions ###
WCS_DEBUG: ✔ No
Subscriptions Mode: ❌ Staging
Subscriptions Live URL: https://cuccaricrafted.wpcomstaging.com
Subscriptions-core Library Version: 5.7.1
Subscription Statuses: –
WooCommerce Account Connected: ✔ Yes
Active Product Key: ❌ No
### Store Setup ###
Country / State: United States (US) — Pennsylvania
### Subscriptions by Payment Gateway ###
### Payment Gateway Support ###
WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method
### Admin ###
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: product-block-editor
minified-js
new-product-management-experience
product-variation-management
settings
Daily Cron: ✔ Next scheduled: 2023-05-26 01:59:57 -04:00
Options: ✔
Notes: 62
Onboarding: completed
### WooCommerce Payments ###
Version: 5.9.0
Connected to WPCOM: Yes
Blog ID: 199639636
Account ID: acct_1N6lilFtVog5NZWi
### Action Scheduler ###
Complete: 407
Oldest: 2023-05-11 22:01:15 -0400
Newest: 2023-05-24 22:14:05 -0400
Failed: 4
Oldest: 2023-05-11 22:02:16 -0400
Newest: 2023-05-13 11:15:56 -0400
Pending: 1
Oldest: 2023-05-25 11:32:07 -0400
Newest: 2023-05-25 11:32:07 -0400
### Status report information ###
Generated at: 2023-05-24 22:44:57 -04:00
`
]]>We have this client site that uses your Pro plugin. They experienced the same problem last time however, it was fixed by clearing the cache but now, clearing the cache nor opening the page in incognito/other browser didn’t fix the problem anymore.
Problem – The next or previous buttons are not working.
When I clicked the right&left arrow to move the month(next/previous) it’ll only load and then nothing happens. e.g current month == to October when I click the arrow right to go to the next month(November) or the left arrow to the previous month(September) it won’t move to November/October.
Even with the option to select what month/year/date to display – nothing happens.
Please help us with this. This is so frustrating. The plugin is one of the most used on the site. And the client has been thinking to look for an alternative since this problem is so inconvenience for them.
]]>On Windows and other devices i don’t have this problem and i can increase
the tickets and buy them without any problems.
Your guy on the Live chat says that everything works on his side, but here I tested on 2 devices, both Windows 10 – and not working.
I am an advanced WP user and dev, so even if you point me to the right documentation, it should be sufficient for me to fix the problem.
Thanks
V
Bug? I used two different browsers, firefox and safari. Both browsers had the same problem. I turned off all ad blocking.
Tried on ipad and desktop with the same problem. The plugin that I had the problem with was woocommerce-shipment-tracking.
]]>In Async – I am trying to change the settings of JQuery to be excluded (and other settings), but the “Save Settings” button is not working. When I click, the page doesn’t refresh or anything. I opened developer tools and no errors or warnings show up.
I am not sure if Async is causing the problem as the JS problem in other plugins persists even after deactivating Async.
Other factors to consider: 1] Siteground changed my servers yesterday 2] I upgraded my PHP version to 7.4 (but the problem still persists after reverting to 7.3)
Thank you in advance for your speedy reply.
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