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Large amounts of data leaving our domain – but why?

netdiscs — Sun, 09 Mar 2025 12:02:40 +0000

Hi – we’re after some advice. We have a wordpress site hosted on AWS.

Last month we got billed about twice as much as we ever have – normally it fluctuates a dollar or two. So we’re trying to get to the bottom of what is causing this issue. There’s nothing out of the ordinary that we have done our side – I’m the only admin, so i can be sure of that, and I keep plugins up to date though recently it took a few days to update the WooCommerce plugin, which was unusual.

From my WP dashboard, I can see on one day something very odd has happened – huge spike in visitors.

I have an integration plugin with Mailchimp, where i have to regularly remove email addresses that are clearly spam related. I also have thousands of unwanted comments that are sat for me to process, but no easy way of getting rid of that many.

Just wondered if anyone has any thoughts as to what i could look for?

Customers can’t change billing address anymore

cuddlecot — Thu, 06 Mar 2025 15:06:20 +0000


Hi, we have an online shop for hospitals to order spares for our devices. 

We've just been contacted by a US user who found that they could change the delivery to United States, but the Billing Address country isn't changeable. It appears fixed. 

Can anyone help me amend this please to allow US,UK and Canada as billing countries. 
I didn't build the shop so I'm unsure where to go on the dashboard/settings.

Thanks so much





System Status Report




### WordPress Environment ###

WordPress address (URL): [Redacted]

Site address (URL): [Redacted]

WC Version: 9.7.1

Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.

Action Scheduler Version: ✔ 3.9.0

Log Directory Writable: ✔

WP Version: 6.7.2

WP Multisite: –

WP Memory Limit: 768 MB

WP Debug Mode: –

WP Cron: ✔

Language: en_US

External object cache: –

### Server Environment ###

Server Info: Apache

PHP Version: 8.2.27

PHP Post Max Size: 256 MB

PHP Time Limit: 120

PHP Max Input Vars: 3000

cURL Version: 8.9.1

OpenSSL/3.2.2

SUHOSIN Installed: –

MySQL Version: 8.0.39-30

Max Upload Size: 512 MB

Default Timezone is UTC: ✔

fsockopen/cURL: ✔

SoapClient: ✔

DOMDocument: ✔

GZip: ✔

Multibyte String: ✔

Remote Post: ✔

Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 753

cbp_zones: 2

cookielawinfo: 6

country_restriction: 3

custom_css: 2

fl-builder-template: 29

fl-theme-layout: 8

gp_elements: 6

mailpoet_page: 2

nav_menu_item: 71

oembed_cache: 5

page: 66

post: 137

product: 20

revision: 6

seedprod: 1

shop_order: 283

shop_order_refund: 4

wp_global_styles: 2

wp_navigation: 1

wp_show_posts: 1

wpcf7_contact_form: 1

wpcode: 2

wpforms: 2

### Security ###

Secure connection (HTTPS): ✔

Hide errors from visitors: ✔

### Active Plugins (39) ###

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.7

Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.8.3.6

Beaver Themer: by The Beaver Builder Team – 1.4.10

Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.36.1

Contact Form 7: by Takayuki Miyoshi – 6.0.4

Country Restrictions for WooCommerce: by Addify – 1.6.0

Download Plugin: by Download Plugin – 2.2.5

GenerateBlocks: by Tom Usborne – 2.0.1

GlobalPayments WooCommerce: by Global Payments – 1.12.1

GTranslate: by Translate AI Multilingual Solutions – 3.0.7

WPCode Lite: by WPCode – 2.2.5

Jetpack VaultPress Backup: by Automattic - Jetpack Backup team – 3.1

Jetpack Boost: by Automattic - Jetpack Site Speed team – 3.10.1

Jetpack: by Automattic – 14.4

Mailchimp for WooCommerce: by Mailchimp – 5.2

MailPoet: by MailPoet – 5.7.0

Price By Country: by HighAddons – 1.0.9

Speed Optimizer: by SiteGround – 7.7.2

Tidio Chat: by Tidio LLC – 6.0.25

GDPR Cookie Consent: by WebToffee – 2.3.9

WooCommerce Conditional Payment Methods Pro: by WP Super Admins – 1.16.4

WooCommerce.com Update Manager: by Automattic – 1.0.3

WooCommerce Stripe Gateway: by Stripe – 9.2.0

Google Analytics for WooCommerce: by WooCommerce – 2.1.13

WooPayments: by WooCommerce – 8.9.1 (update to version 9.0.0 is available)

WooCommerce PayPal Payments: by WooCommerce – 2.9.6

WooCommerce Shipping & Tax: by WooCommerce – 2.8.7 (update to version 2.8.8 is available)

WooCommerce Shipment Tracking: by WooCommerce – 2.0.0 (update to version 2.5.6 is available)

WooCommerce: by Automattic – 9.7.1

Wordfence Security: by Wordfence – 8.0.3

WordPress Importer: by wordpressdotorg – 0.8.3

Yoast SEO: by Team Yoast – 24.4

WP Mail Logging: by WP Mail Logging Team – 1.14.0

MaxUploader - Increase Media Upload Size: by CodePopular – 1.1.7

WP Show Posts: by Tom Usborne – 1.1.6

WP STAGING WordPress Backup Plugin - Backup Duplicator & Migration: by WP-STAGING

WPStagingBackup – 4.0.0

WPForms Lite: by WPForms – 1.9.3.2

WPFront Scroll Top: by WPFront Team – 2.2

Jetpack CRM: by Automattic - Jetpack CRM team – 6.5.1

### Inactive Plugins (5) ###

All in One SEO: by All in One SEO Team – 4.7.9.1

Facebook for WooCommerce: by Facebook – 3.3.5

GP Premium: by Tom Usborne – 2.1.2

WooCommerce Price Based on Country: by Oscar Gare – 3.4.13

WooCommerce Product Table Lite: by WC Product Table – 3.9.5

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

WP STAGING Optimizer: by WP STAGING – 1.5.6

### Settings ###

Legacy API Enabled: –

Force SSL: –

Currency: GBP (￡)

Currency Position: left

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to WooCommerce.com: ✔

Enforce Approved Product Download Directories: ✔

HPOS feature enabled: –

Order datastore: WC_Order_Data_Store_CPT

HPOS data sync enabled: –

### Logging ###

Enabled: ✔

Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2

Retention period: 30 days

Level threshold: –

Log directory size: 7 MB

### WC Pages ###

Shop base: #20368 - /cuddlecot-spares-shop/

Cart: #20138 - /cart/ -? Contains the woocommerce_cart shortcode

Checkout: #20139 - /checkout/ -? Contains the woocommerce_checkout shortcode

My account: #20140 - /my-account/ -? Contains the [woocommerce_my_account] shortcode

Terms and conditions: ❌ Page not set

### Theme ###

Name: Beaver Builder Theme

Version: 1.7.13

Author URL: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page

Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

Theme type: Classic theme

WooCommerce Support: ✔

### Templates ###

Overrides: –

### WooPayments ###

Version: 8.9.1

Connected to WPCOM: Yes

WPCOM Blog ID: 211188856

Account ID: acct_1Lx7JPCHNVHlMKoq

Payment Gateway: ❌ Needs setup

Test Mode: Disabled

Enabled APMs: card

WooPay: Not eligible

Apple Pay / Google Pay: Enabled (product,cart,checkout)

Fraud Protection Level: basic

Multi-currency: Disabled

Auth and Capture: Disabled

Documents: Enabled

Logging: Disabled

### MailPoet ###

Sending Method: PHPMail

Send all site's emails with: Default WordPress sending method

Task Scheduler method: Action Scheduler

Cron ping URL: https://cuddlecot.com?mailpoet_router&endpoint=cron_daemon&action=ping

### WooCommerce PayPal Payments ###

Onboarded: ✔

Shop country code: GB

WooCommerce currency supported: ✔

Advanced Card Processing available in country: ✔

Pay Later messaging available in country: ✔

Webhook status: ✔

PayPal Vault enabled: ✔

ACDC Vault enabled: ✔

Logging enabled: –

Reference Transactions: ✔

Used PayPal Checkout plugin: –

Subscriptions Mode: Disabled

PayPal Shipping Callback: –

Apple Pay: –

Google Pay: –

Fastlane: –

### Admin ###

Enabled Features: activity-panels

analytics

product-block-editor

coupons

core-profiler

customize-store

customer-effort-score-tracks

import-products-task

experimental-fashion-sample-products

shipping-smart-defaults

shipping-setting-tour

homescreen

marketing

mobile-app-banner

onboarding

onboarding-tasks

pattern-toolkit-full-composability

product-custom-fields

remote-inbox-notifications

remote-free-extensions

payment-gateway-suggestions

printful

shipping-label-banner

subscriptions

store-alerts

transient-notices

woo-mobile-welcome

wc-pay-promotion

wc-pay-welcome-page

launch-your-store

add-to-cart-with-options-stepper-layout

Disabled Features: product-data-views

experimental-blocks

coming-soon-newsletter-template

minified-js

product-pre-publish-modal

settings

async-product-editor-category-field

product-editor-template-system

blueprint

reactify-classic-payments-settings

use-wp-horizon

blockified-add-to-cart

Daily Cron: ✔ Next scheduled: 2025-03-07 14:13:25 +00:00

Options: ✔

Notes: 188

Onboarding: completed

### Action Scheduler ###

Complete: 19,207

Oldest: 2025-03-06 13:37:20 +0000

Newest: 2025-03-06 15:01:01 +0000

Failed: 53

Oldest: 2022-10-18 15:16:21 +0000

Newest: 2024-08-24 14:08:48 +0000

Pending: 8

Oldest: 2025-03-06 15:03:01 +0000

Newest: 2025-03-11 04:53:12 +0000

### Status report information ###

Generated at: 2025-03-06 15:02:23 +00:00

Billing Issue

mncs — Sun, 02 Mar 2025 22:04:26 +0000

Hello,

I sold a website that used Jetpack for backups. The buyer was supposed to change the payment method but he has not and I am still being billed for it. I need to cancel it but I no longer have access to the dashboard. How can I cancel it?

No support from Billing Dept

brinkcor — Wed, 29 Jan 2025 14:36:58 +0000

I’ve been waiting for days for Dokan to refund my purchase as I want to upgrade, they are as quiet as can be.

This is really bad service from them. I can say that the technical support is good, but slow.

Switch off doBoard

ginetteacuitas — Mon, 20 Jan 2025 19:53:30 +0000

How do I cancel the subscription to doBoard? I want to continue the Antispam license I have, but I want to cancel doBoard as I’m not paying for something I’m not using.

Switch delivery and billing address

subwaytree — Thu, 16 Jan 2025 08:38:30 +0000

Hi,

How can I swap the fields for the delivery and billing address?
Does anyone have an idea and a code instruction for this?

Thanks

Billing info

Ellen — Mon, 13 Jan 2025 11:20:42 +0000

Hello, How do I access my billing / payment information please? Thanks very much.

Best

Forced upgrade / extra billing for 3 sites.

m2ew — Thu, 02 Jan 2025 19:26:01 +0000

I deleted 2 of my old sites from the cleantalk dashboard and added a new site; making the total active sites 3. However, then I got notice that I had to upgrade and was billed for the 5 site package. May I please a refund issued for the difference and revert back to the 3 website package?

Where is the Company field in Checkout?

Josh — Wed, 11 Dec 2024 00:08:56 +0000

After updating a website and transitioning to the Divi Theme, I noticed an issue during testing. The “Company” field is no longer appearing in the Billing section of the Checkout page. Since this field is critical for our transactions, as it ensures data is correctly passed to Authorize.net, its absence is causing disruptions.

Could you guide me on how to reinstate the “Company” field? I’m happy to provide any additional details necessary to resolve this matter.

Thank you for your support.

WooCommerce Ordering Process Translation Issues

Alex381 — Thu, 28 Nov 2024 13:32:42 +0000

I have a problem with a few ordering process translations regarding the WooCommerce plugin that I can not locate nor translate.

On the checkout page I have few fields that are not translated properly or not at all, and I can not locate them anywhere with the Loco translate, not on the theme, nor any of the plugins as well.

https://www.novapoetika.rs/korpa/ – https://prnt.sc/Qw-l__WCO3pz
Производ – Product
Saved – ?
Sale – ?
Укупно – Total
Уклони ставку – Remove the Item
Укупна вредност корпе – Total in Cart
Delivers to – Isporuka za
Укупно – Total

https://www.novapoetika.rs/potvrda-porudzbine/ – https://prnt.sc/0ZkOl3qhbRwh
Contact information – ?
We’ll use this email to send you details and updates about your order. – ?
Адреса за испоруку – Delivery address
Use same address for billing – ?
Shipping options
Add a note to your order

Is it possible to translate all the fields or some are just not able to be translated?