Kindly assist.

None of our Contact 7 forms are working.

Receiving an authentication error message in our SMTP plugin, see details in the error log below:

Versions:
WordPress: 6.4.2
WordPress MS: No
PHP: 7.4.33
WP Mail SMTP: 3.10.0

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not authenticate.
Host: smtp.office365.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.1.1w 11 Sep 2023
Apache.mod_security: No

Debug:
Email Source: WP Mail SMTP

Mailer: Other SMTP

SMTP Error: Could not authenticate.

SMTP Debug:



2023-12-11 10:31:14 Connection: opening to smtp.office365.com:587, timeout=300, options=array()



2023-12-11 10:31:14 Connection: opened



2023-12-11 10:31:14 SERVER -> CLIENT: 220 BN0PR10CA0027.outlook.office365.com Microsoft ESMTP MAIL Service ready at Mon, 11 Dec 2023 10:31:13 +0000



2023-12-11 10:31:14 CLIENT -> SERVER: EHLO jobcare.ie



2023-12-11 10:31:14 SERVER -> CLIENT: 250-BN0PR10CA0027.outlook.office365.com Hello [108.179.243.69]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-STARTTLS250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8



2023-12-11 10:31:14 CLIENT -> SERVER: STARTTLS



2023-12-11 10:31:14 SERVER -> CLIENT: 220 2.0.0 SMTP server ready



2023-12-11 10:31:15 CLIENT -> SERVER: EHLO jobcare.ie



2023-12-11 10:31:15 SERVER -> CLIENT: 250-BN0PR10CA0027.outlook.office365.com Hello [108.179.243.69]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-AUTH LOGIN XOAUTH2250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8



2023-12-11 10:31:15 CLIENT -> SERVER: AUTH LOGIN



2023-12-11 10:31:15 SERVER -> CLIENT: 334 VXNlcm5hbWU6



2023-12-11 10:31:15 CLIENT -> SERVER: [credentials hidden]



2023-12-11 10:31:15 SERVER -> CLIENT: 334 UGFzc3dvcmQ6



2023-12-11 10:31:15 CLIENT -> SERVER: [credentials hidden]



2023-12-11 10:31:28 SERVER -> CLIENT: 535 5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator. [BN0PR10CA0027.namprd10.prod.outlook.com 2023-12-11T10:31:28.146Z 08DBF9961E60C5E1]



2023-12-11 10:31:28 SMTP ERROR: Password command failed: 535 5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator. [BN0PR10CA0027.namprd10.prod.outlook.com 2023-12-11T10:31:28.146Z 08DBF9961E60C5E1]



SMTP Error: Could not authenticate.



2023-12-11 10:31:28 CLIENT -> SERVER: QUIT



2023-12-11 10:31:28 SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel



2023-12-11 10:31:28 Connection: closed



SMTP Error: Could not authenticate.

The server I believe is the issue and I think it’s Microsoft but not sure if I’m correct. Would that be how to resolve?

All plugins are up-to-date.

Thanks,

Catriona

https://adastraacquisitions.com/wp-content/uploads/2023/08/Screenshot-2023-08-03-123711.png

I have not been able to find much regarding that other than something on github that notes it is a response code specific to the WooCommerce SecureSubmit Gateway plugin.

At the moment our customers can add items to their cart and proceed to checkout after selecting a shipping method. However, after they enter in payment information and click submit the authentication error appears and no transaction can be made.

Thoughts? TIA!

I’m trying to connect my Microsoft account via your plugin and authentication is not working. Password is correct, so what’s causing the Authentication Error please? Help?

CLIENT -> SERVER: EHLO mavenmarketingsolutions.com
CLIENT -> SERVER: STARTTLS
CLIENT -> SERVER: EHLO mavenmarketingsolutions.com
CLIENT -> SERVER: AUTH LOGIN
CLIENT -> SERVER: [credentials hidden]CLIENT -> SERVER: [credentials hidden]SMTP ERROR: Password command failed: 535 5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator. [CH2PR02CA0025.namprd02.prod.outlook.com]
SMTP Error: Could not authenticate.CLIENT -> SERVER: QUIT
SMTP Error: Could not authenticate.`

However, the transaction-related emails (i.e. not tests) in MemberPress generate authentication errors in WP Mail SMTP. It can’t be a password issue because the WP Mail SMTP test email gives success, but I double/triple checked the password just to be sure. Finally, I remove the password from wp-config and just pasted it straight into WP Mail SMTP. Since doing that, all emails (tests and real) send as expected.

I am wondering what would cause this behavior. Perhaps there is something on the host server that needs to be adjusted? I would prefer to keep the password in wp-config if possible, but if emails don’t send when the password is store there than that’s not an option.

TIA for any ideas on this.

I tried to go into Office 365 to create the app password, but it’s missing from the dropdown in the authentication options. Can you direct me to some documentation on how to do this with the current setup of office 365?

Thank you,
GJ

I connected my google analyst with monsterInsights and is working on google analyst page.

But in wp cocpit -> monsterinsights frame i have below error:
The API returned a 403 response with this message: The key or token used is invalid. Please authenticate/re-authenticate with MonsterInsights on the MonsterInsights settings panel.

I tied re-authenticate but nothing happens

However, if I place the exact same credentials in wp_config.php using POST_SMTP_AUTH_USERNAME and POST_SMTP_AUTH_PASSWORD the test email is sent without error. If I decode the credentials from that session transcript the password contains the % character.

So, it appears that the % character is being stripped from the password when the credentials are saved on the settings page not when it is encoded. Is this the intended behaviour?

Thanks, Steve.