Interestingly enough I can access all of the other pages of my site, such as:
https://johnswebsite.ddnsgeek.com/wp-admin/edit.php
https://johnswebsite.ddnsgeek.com/wp-admin/edit-comments.php
https://johnswebsite.ddnsgeek.com/wp-admin/plugins.php
But when I go to https://johnswebsite.ddnsgeek.com/wp-admin/
I get the following message
This page isn’t workingjohnswebsite.ddnsgeek.com is currently unable to handle this request.
HTTP ERROR 500
“You do not have sufficient permissions to access this page.”
I have followed these instructions https://www.wpbeginner.com/wp-tutorials/how-to-add-an-admin-user-to-the-wordpress-database-via-mysql/ and created a new user. But I get exactly the same error message.
I have tried to deactivate plugins, but there is no ‘active_plugins’ option in the options table. Also when I tried to do this via FTP, when I tried to log in on my FTP client I got this message: “servers host key was not found in the cache. You have no guarantee that the server is the computer you think it is’ So I didn’t continue.
If I don’t have any plugins, what else could be causing this problem, and could the site be hacked? The content of the website seems exactly the same.
It was a very basic simple wordpress site, I don’t even think I used a custom theme, just the standard one at the time. We would like to redesign the site, but we fairly urgently need to change an address on it that is out of date.
Thanks so much in advance
]]>My website as of a few days ago crashed. I think it is due to a faulty plugin. I want to go to my dashboard with the /wpadmin at the end of the url but that part of the website is also down. How would I access the dashboard to deactivate all plugins?
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I want to make changes but I cannot access the dashboard or my admin area, probably because I am out of my home and I am trying to access it from another computer and IP.
Please advise.
Thank you, Nikos Ntanos
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