Rating: 1 star
Was nützt ein tolles Theme, wenn man überhaupt keine Antworten auf Fragen bekommt. Service = unterirdisch!
]]>Rating: 1 star
Avoid this company. They prove they DO NOT CARE if you become a customer.
“We trust you’ll find another provider that can you assist further with your venture”
They display alarming red flags that indicate poor customer service if you were to become a paid subscriber.
I liked what I saw in their themes but only wanted to obtain a license for 1. So I wrote them with a compliment on their themes and questions about which one would be best for me:
“I never heard of your firm before today, but I was just overwhelmed and impressed with your lineup of themes. I wish I had known about you years ago!
I am in the process of building a new site to compliment by pet sitting business. Right now, I am building with the Sento theme (free) and really like the easy it offers. Buying a theme is a no-brainer.
However, I am uncertain which might be the best theme of yours to buy, so I’ll offer what I will be doing with the site:
I will ecommerce service of pet sitting and pet care. I will add pet-related affiliate marketing for the site. I will write blogs, and am quite good at it being a retired newspaper and broadcast journalist. That also means I will provide multi-media such as video to content creation. Hopefully I’ll connect with audience and then create brand sales like T-Shirts, etc.
Perhaps with this information you can recommend to me what the best theme would be for me to license. If money were not an object today, I’d buy all 27. But I ran into some unexpected expenses in recent weeks so limited right now to just 1 really good theme to build upon.
I hope to hear from you soon.:
All I received was a prepared response with no answers to my questions:
“Thanks for popping by. ??
We specialise in multipurpose themes, so you can certainly create a website for the pet sitting niche with a number of our themes. In terms of the right theme for yourself, this really depends on your specific needs. Whichever theme you choose, rest assured the theme will work on mobile devices, as all of our themes are mobile ready as standard.
If you plan on purchasing a single theme, given you’ve started with Sento (Free) you may find the transition to Sento Pro most straightforward. Sento Pro is infact one of our most versatile and powerful themes. It comes with a wide range of theme options which can be used to customize your site fairly quickly without the need to touch any code.
Here’s a direct link to the Sento Pro demo site which you may find useful:
· Sento Pro – Demo Site
If there’s a specific feature that you’re looking to have, then please do let me know. This would make it easier to advise on what would be the most suitable theme for your needs.
I hope you’ve found the above information useful. If there is anything else I can help with please do let me know by simply replying to this email.”
How unprofessional to send a non-customized reply to a potential customer and one with an emoji. I let them know how disappointed I was with their response and this is the reply I received:
“Thank you for taking the time to share feedback. It’s regrettable you feel the previous response didn’t address your queries to your satisfaction. Your interest is appreciated, and we trust you’ll find another provider that can you assist further with your venture.
Kind regards,
Salma”
]]>Rating: 2 stars
Sento free worked decent.
Upgraded and this happened:
1. No real instructions on how to upgrade
2. sliders from the free version along with some data lost going to pro
3. support? I had about 6 questions, made me do a separate ticket for each up only allows up to 4 tickets for just simple questions like change font. Slow to respond.
4. No real start up guide on how to use.
5. Customize section no longer works, must use their menu area for customizing….they don’t tell you that.
6. Features advertised are not that great and don’t offer much over free things.
7. Google fonts have NO preview!! You have to go and google each of the hundreds of fonts or select one at a time and then save and preview times hundreds of fonts for each page area…..Time Consuming.
8. Page builder…ehhh its ok.
Results: Don’t buy = you have no coding experience or limited time.
Buy = if you have some coding, plenty of time and don’t need support.
Rating: 1 star
I was very satisfied with this theme. Wanted to give you already 5*.
But today I updated theme to version 1.2.3. and got all important data from the home page lost!!!
My all sliders disapeared and “futured areas” 1-3 below sliders are empty now, no logo, no favicon, no background etc…
Have to invest a lot of time to rebuild them again. Perhaps I should just change the theme, coz now i have to invest a lot of time anyway.
Or if somebody from support can tell me how to recover all data or help me to downgrade the theme to the old version, that at least i can try to recover old data. Later on I could do simply copy/paste into newest theme version, which would save me a lot of work.
Any help from your side guys?
]]>Rating: 1 star
I reported an error with the theme that is causing me to not be able to customize it at all, whether through the customizer or with exported settings from a working copy of the theme, but have not been responded to at all.
The theme looks great if you can edit it, but otherwise it’s useless when you can’t. I used this theme for my site for a long time, but if it’s not working, I can’t, and this brings down my site and frustrates me to no end.
]]>Rating: 1 star
I installed the free version of this theme to test but quickly ran into a few things I did not like, such as too small a font on the blog. Assuming this might be changeable in the pro version, and willing to buy it if it did, I checked the developer’s website. Documentation on this theme is scant and there is only a short video on the theme’s highlights, so I could not find answers to my questions. Think Up Themes state that they do not offer refunds, so I emailed them before buying. Two days later I got an automated response saying they would get back to me “as soon as possible.”
I continued experimenting while awaiting their response, and soon encountered what seemed like a huge design flaw: this theme is supposed to be responsive but when I downsized my browser to test, the following errors occurred:
* the custom header logo does not downsize to fit the browser window
* in the Homepage Slider, the title continues to appear but is not downsized to scale and so the description no longer appears
* on the blog page, the sidebars disappear instead of moving to bottom of screen as I have seen on other responsive sites, which renders the sidebars inaccessible on mobile devices
I put that up on the WP forum with the hope that someone would respond with an explanation or fix, but nothing in four days.
Worse, I STILL have not heard from the developers regarding my initial pre-sales questions (it’s been about a week now).
Why do WP theme developers not understand that if you want to grow a proper business, customer service is paramount. If you cannot even answer simple pre-sales questions (like, Can I change the font size in the blog in the pro version?) then what faith can I have that you will answer questions if I upgrade and run into problems?
]]>Rating: 5 stars
I’ve been using themes for awhile, usually coding in customizations with a child theme, but am duly impressed with the tweaks that can be done in admin with this one.
I’m using the built-in slider: it’s simple, doesn’t require more dickering on my end, and works on all screens. Great mobile responsiveness, as well.
I’d like more customization with adding to the header.php but will figure that out in the forum.
]]>Rating: 5 stars
This theme is really nice and simple, easy to use and the support is really quick to get back to you to help !
]]>Rating: 5 stars
This is a nice starting point for development. It comes with a built in slider, or you can use your own. The code is clean and easy to customize to your needs. You can change some classes to switch the theme to a fluid layout if you want. The support is also good. I found a bug in this theme and the developer was quick to issue a fix. Great work!
]]>Rating: 5 stars
Thanks for this great theme
]]>Rating: 5 stars
I like that it’s customizable and it’s clean, even for the free version. It’s even mobile friendly which is a huge plus.
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