Hey there,

Thank you for using our products. ThemeIsle has a great support team that is always ready to help you and all the members of our free community.

On this forum, we only keep in touch with the customers who use our free themes and plugins. No questions about premium features will be answered here and we have the right to remove the threads that treat this topic. For premium support, we have another dedicated contact page: https://themeisle.com/contact/

IMPORTANT! Before creating a new thread on the forum, please make sure you’ve checked our documentation site https://docs.themeisle.com/, which lists most of the common issues people can encounter during their work with our products. Each issue comes with a reliable solution that you can apply right away.

To make your experience with our forums smoother, we put together a few basic guidelines meant to ensure an easier workflow and a better time response. By following these rules, you are helping yourself and the support team equally.

That’s why we prepared you a set of guidelines on how to use our forums to submit your requests.

Expectations & Guidelines

• One thing is certain: we do care about all our customers, no matter if they’re using a free or a premium product. And we are definitely willing to help everyone as much as we can. But due to the fact that we are a small team in charge of a large user base from around the world, we can’t always handle all the requests (we receive tons, by the way). That’s why we do not monitor this forum on a daily basis because we are trying to assist the customers who paid exclusively for our extensions bundle, which allows us to keep developing, updating, and supporting the theme and the plugins. Given the fact that we have to provide advanced support to our premium customers via email daily, we won’t be available on this forum every time you’ll need us. But we are doing our very best to monitor your queries and answer as soon as possible. So please don’t get angry with us if it takes a week (sometimes more) to reply to your topic on this forum.
• Before creating a new thread with a query, search the topic in the already existing ones. Maybe the solutions we proposed for other users will work for you too. There are lots of people facing the same issue as you do.
• If there are no threads containing your issue, create a new one, but do not spam the others’ with irrelevant questions that have nothing to do with the topic.
• Make your posts as short as possible and specify your issue right in the title. This way, you ease our reading and browsing through all the tickets. Being very specific will help us understand your request better and take action faster. The more specific you are, the quicker we’ll be in taking over.
• If a post was marked as resolved, please don’t write your issue there, as we won’t come back to it. Create another one and we’ll catch up with you quickly. If you want to give us that thread as an example for your issue, feel free to paste the link in the new one.
• When you’re describing your issue, please provide us with all the necessary details, so we can analyze the problem better: your operating system, your hosting, the error messages, what theme you are running, if you updated WordPress or not, what browser you’re using etc. Screenshots help as well, so post as many as you can. Please offer us as many details as you can because this way we’ll be able to start working on your issue right away and not linger on asking you questions.
• Please don’t reply in the admin threads, such as official announcements or releases. We try to keep things organized.

Thanks for understanding and for choosing Flat-Sky Theme.

Hello,

Although the theme looks very clean en nice, I would like to have the fontsize of the titles of the posts and static pages a bit smaller. Especially for the posts. I tried to change them by way of the additional css tab, but nothing is happening. Am I right by saying that the titles use h1? Can you tell me what I can do to get the font size smaller?

Hi there!, i installed your theme and im loving it so far! i installed it on a sub domine and need to redirect the logo to the main domain.

could you provide any info on how to do that? i have tried a couple of ways but dindt got much far.

thanks!

I want to remove the footer and add my own copyright footer how can I do this please?
Thank you

Hello,
Can I translate flat-sky theme language and activate for an other lang?
eg: comments, previous, next words.
I would like use hungarian words.
If so, could you give me support to do that?
Thanks forward.

Using Flat-sky, how can I move the reply box to the top of the page? I don’t see comments.php in the theme folder. Any help greatly appreciated.

Your beautiful sidebar menu has gone and is now at the top of my website as a header. I have no idea what I did, but I have removed the theme (completely deleted it), deleted the pages I had added, replaced it with the Twenty-fourteen theme and then RE-added and activated the Flat-Sky, but it still remains as a header at the top and not a blue sidebar to the left.

Do you have any ideas, what and why this happened?

I had a plug-in PageBuilder by Site Origin or I may have looked at the editor page of the Themes menu(even if I inadvertently messed with something there, wouldn’t deleting and then re-adding and activating your theme have fixed that?).

Any help would be appreciate as I really love the theme.

Thank you.
https://libertytraveler.com/

I am using Flat Sky. How can I change the fields filled out on Reply. Right now it is Name, Email and Website. I would like to change Website to Country. What files do i need to alter to do this?

Thanks!
Mary Helen Fein