Rating: 1 star
Nothing works. Not even their website on mobile.
]]>Rating: 5 stars
It is a very useful chat plugin.
It offers live chat support for 1 agent (for free) BUT if you don’t have too much traffic that is enough. It is very customizable and it has a mobile app so as the user can answer chat through his mobile whenever he is online. Finally, I love it’s email summary feature. It sends a summary of your converstion to your email
Rating: 1 star
It’s Slow down any website, and no any support
]]>Rating: 2 stars
I thought that installing the plugin made by Zendesk team will be easy and i won’t face any issues. Instead now I’m here and I write my review.
WordPress Zendesk plugin is real disaster. It doesn’t allow me to login to my account. I’m sure that my password and email are correct. I tripe-checked them and they are correct but the plugin doesn’t allow me to login to my existing Zendesk account.
Some suggestions for the authors:
1) We live in 21st century, logging with my real Zendesk username and password is real thread. Instead you can use API key, provide temporary access key or use other more intelligent way to associate WP website with Zendesk account
2) Most WP plugins, that require configuration after being activated, usually have a Settings link next to ‘Details’. You’re huge enough to do it.
Rating: 1 star
Cuidado. Instalei o Zopim e paguei por 2 agentes por 6 seis meses. Após isso o sistema renovou automaticamente, mesmo sem meu site estar no ar mais e mesmo sem usar o sistema deles. Entrei em contato e me informaram que n?o devolveriam o dinheiro porque já havia passado o tempo para reclamar e que isso estava previsto, quando assinei. Tenho os e-mails, que compravam isso. Tomem muito cuidado! N?o recomendo!
]]>Rating: 5 stars
Very good application easy and fast… You can try on my website https://almanyayurtdisikargo.com/
]]>Rating: 5 stars
Pretty good service
]]>Rating: 3 stars
I love this plugin. It helps our website visitors tremendously to be able to ask questions and interact with us. Many are reluctant to call or email for fear of being inundated with sales calls, so this allows them to stay at arms reach until they get comfortable with us.
Why only 3 stars then? The speed. When I load the Zopim widget, my homepage load time goes from 6.5s to 12.3s. I can’t have visitors waiting that long for our homepage to load. I could live with adding a second or so to our load, but 6 additional seconds is a deal-breaker.
]]>Rating: 5 stars
I’m working with the basic plugin for 1 chat and 1 agent. Not many possibilities to customize, but it is ok for what I’m using it. Thank you!
]]>Rating: 5 stars
I don’t how to pronounce it? But it works as advertised. My new favorite plugin!
]]>Rating: 5 stars
Works perfectly as expected. Love this tool.
]]>Rating: 1 star
You cannot just delete this plugin! It will stay on your pages! How unbelievable unprofessional is this? For me this is scam-ware when they won’t let you go. Now I have to hand code my way back to normal. DON’T INSTALL unless you intend to get married forever.
]]>Rating: 5 stars
Works perfect.
Thanks
Rating: 5 stars
Amazing plugin!
Using on my company and works excellent! Totally recommended
Rating: 5 stars
What an awesome plugin!
]]>Rating: 5 stars
I have tried a Different Chat Plugin 2 months ago that slowed my site down to a near stop! I had given that plugin support team a chance but they responded as slow as their plugin.
Now have been using Zopim for the last 4 weeks and Pingdom reports my site is fast with only miniscule extra load times.
Intuitive enough for a n00b like myself to setup right out of the box.
Great job guys !
]]>Rating: 3 stars
Plug in not user friendly at all… the only thing I get on the WordPress Dashboard is : Zopim Chat… nothing inside… how to configure and it’s written on my main website page at the bottom right : Chat with us.
it’s grey, it’s not what I want to show my users, it’s horrible to manage, the control panel is on another website and not in MY website (there’s a button inside the plugin… it’s the only thing you have).
The Android app is on Beta test for… ages… the app is always ON (in the notification). Draining battery and I like something clean on my notification bar. otherwise it’s very fast. If it’s improving and not sending me viruses like MailPoet… I’ll install this on my customer’s website with a full licence. I’m a tester so for the moment… it works but it’s not very professional, not userfriendly and all looks very ugly and difficult to use.
]]>Rating: 5 stars
I use Zopim before and this plugin integrates well into my WP site.
]]>Rating: 5 stars
Just the right mix of free services vs. paid services for small businesses. Best of all, this system can grow with your needs and a decent price. I’ve tried dozens of Live Support plug-ins and this is the ONLY one that lets me do what I want without having to pay an arm and a leg for it.
]]>Rating: 5 stars
It’s works very well and it’s very simpleto use and configure.
]]>Rating: 5 stars
Hello Zopim Team,
Thanks for the nice plugin.
Now I can get my all chats at my wordpress admin so i don’t need to open more browsers.
Thanks
Nimesh P.
Rating: 5 stars
Love the plugin… it does everything I expected it to do and more! With the free trial it was excellent, then the trial ran out and I was automatically put on a free plan. I have to say, even the free plan (Lite, I think they call it) is very comprehensive, providing not only a very stable/reliable chat plugin but also more information/tracking about visitors than WordPress itself! I can go onto the dashboard at any time and see who’s on my site, the country and region (and the nearest city) they’re in, their name if they put it in, operating system, device (sometimes), browser, IP address, page path… the possibilities are endless with this much information available. But I upgraded to a basic plan for around $10/month, and this allows even more options such as an option to leave an offline message, and completely customise it, and change users, and have more than 1 chat running at a time.
When there are people onsite, and there are no chats happening, I can go onto any of the visitors’ profile and see the pages they’ve looked at. If I can see that they have bounced around a bit, they’re lost, so I send them a message. This pops up on their screen and they’re instantly in touch.
A feature I wouldn’t be able to use Zopim without is the sound/audio cue. Such a small feature I know, but it’s amazing how many other chat plugins/widget there are that don’t have it (and I’ve tried a few).
There is an option to save/email a transcript, and you can actively interact with real customers on your website, recommend products, send them links (that they can just click, and it opens. Some just send links as text) and when the link is clicked, the chat window (which is not a popup) goes to the page you’ve linked to. Great way to show customers areas of your website that they might not otherwise have known about.
If something goes wrong, like you’re having trouble installing it (it is a bit tricky) the team at Zopim are there on their website; just chat, and most likely they’ll be able to help.
Overall a great plugin and I’m a very happy user.
Rating: 1 star
I have installed a free trial version just to see how it works but then I decided I don’t want it anymore but quess what. YOU CAN’T REMOVE IT FROM YOUR SITE NO MATTER WHAT YOU DO.
Did everything. Deleted the code from my website’s header, deleted cache, deactivated my account from zopim and the chat window IS STILL THERE NO MATTER WHAT I DO.
WHAT SORCERY IS THIS???????????????
]]>Rating: 5 stars
I have integrated zopim in many sites of mine, and both customers and live support people love it, great work and keep updating it.
]]>Rating: 5 stars
I loved the plugin, great work keep it up guys ??
]]>Rating: 5 stars
Works great, low cost and interfaces in with our CRM…VTiger CRM.
]]>Rating: 4 stars
As the title tells I like this plugin very much and it works easily. The only setback is the translation which in free version only occurs on half of the plugin.
You can discover the great plugin and also the translation problem here – Some of it is in English which you understand and some of it is in Danish. (The whole site is in Danish, so focus on the plugin in the down-right corner if you don’t want to get confused)
But overall a fantastic plugin!
]]>Rating: 5 stars
No wonder that (currently) little bit less then 70.000 users downloaded this plugin, plugin quality is on very high level.
I’m extremely satisfied with Zopim plugin, especially with their free plan ?? Definitively worth of trying, there are many reason and one of those reasons is that I noticed increase of messages/questions on products sent by users , especially using Zopim off-line mode, it seems that users prefer this channel then Contact Forms, probably due to easy usage and visibility. Very useful for conversions…
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