We are unable to save the SalesIQ WordPress link in the WordPress plugin. We created the link following this process:

https://help.zoho.com/portal/en/kb/salesiq-2-0/installation-guides/articles/wordpressinsalesiq#Getting_your_Zoho_SalesIQ_WordPress_link

Then when we try to add it to the WordPress plugin the following error appears:

Forbidden
You don’t have permission to access this resource.

Then the website stops working and a Captcha appear instead of the homepage. After a minute or so, everything is back to normal but the SalesIQ WordPress link is not saved.

The following error appears at the top of all my webpages when Advanced Custom Fields PRO is updated from 6.2.4 to 6.2.5 or higher. The error has been seen with both WordPress 6.4.3 and 6.5.5 both with PHP 8.0 so I don’t think that is the problem. I know that the changelog for this Advanced Custom Fields PRO: https://www.advancedcustomfields.com/changelog/ for 6.2.5 released January 16, 2024 has some information that might help pinpoint the problem:
“

? Security Fix – The ACF shortcode will now run all output through wp_kses, escaping unsafe HTML. This may be a breaking change to your site but is required for security, a message will be shown in WordPress admin if you are affected. Please see the blog post for this release for more information. Thanks to Francesco Carlucci via Wordfence for the responsible disclosure
? Security – ACF now warns via an admin message, when upcoming changes to the_field and the_sub_field may require theme changes to your site to avoid stripping unsafe HTML. Please see the blog post for this release for more information
? Security – Users may opt in to automatically escaping unsafe HTML via a new filter acf/the_field/escape_html_optin when using the_field and the_sub_field before this becomes default in an upcoming ACF release.
“

On my WordPress Updates page, I saw this message:

“
ACF PRO — ACF now automatically escapes unsafe HTML when rendered by the_field or the ACF shortcode. We’ve detected the output of some of your fields has been modified by this change, but this may not be a breaking change. Learn how to fix this. Hide details.

• custom_style (Custom Style) – rendered via the_field
• custom_header (Custom Header) – rendered via the_field
• custom_body (Custom Body) – rendered via the_field
  “

I visited the “Learn how to fix this” webpage at https://www.advancedcustomfields.com/blog/acf-6-2-5-security-release/, but I don’t know what I need to do in my website so I can keep the security fix AND have Zoho SalesIQ will work again.

Can Zoho SalesIQ Support provide a fix for this issue resulting from this WordPress Plugin Advanced Custom Fields PRO release of a security fix 6.2.5 on January 16, 2024?

Here is the error at the top of my webpages:
“
var $zoho=$zoho || {};$zoho.salesiq = $zoho.salesiq || {widgetcode: “47b4e5c0bf3f12c5ce0e6b46ea436f6e15492bef5f5221e9a900e2cd4f872f7262b84e9e596f02c66d16e2e7291cfbc7”, values:{},ready:function(){}};var d=document;s=d.createElement(“script”);s.type=”text/javascript”;s.id=”zsiqscript”;s.defer=true;s.src=”https://salesiq.zoho.com/widget”;t=d.getElementsByTagName(“script”)[0];t.parentNode.insertBefore(s,t);?(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({‘gtm.start’: new Date().getTime(),event:’gtm.js’});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!=’dataLayer’?’&l=’+l:”;j.async=true;j.src= ‘https://www.googletagmanager.com/gtm.js?id=’+i+dl;f.parentNode.insertBefore(j,f); })(window,document,’script’,’dataLayer’,’GTM-PZQJWLS’);
“

After installing the plugin I am not able to save the URL from the SalesIQ installation tab after pasting it into the text box. This is not specific to the site because the plugin is not working on any site. If I need to update the URL I have to edit from the database directly.

Since there is very little need to update this plugin after it’s initial setup it is unclear when the plugin stop working.

• This topic was modified 11 months ago by hiphopservers.

Neither loading the javascript in the footer NOR loading the plugin and special code deploys the JS on all pages. Currently, SalesIQ is reporting on visits to only a few pages, and not reporting on most of the others, and I can’t see a pattern. Why would plugin work on some pages but not others?

These issues are decreasing the Best practices scores of the page and its coming from the plugin.

On one of my client site where I have been using Oxygen Builder when I activated Zoho SalesIQ plugin the editor doesn’t load properly to confirm the issue I deactivated it and see if my editor working well. And the issue is with Zoho SalesIQ plugin, the page becomes unresponsive and doesn’t load well so I can’t make changes. To fix the issue I even tried removing the hook from the footer using *remove_action* hook but it didn’t work

remove_action("wp_footer","ld_embedchat", 5);

Please provide a work around so I can use both Oxygen Builder and Zoho SalesIQ plugin because I required both of them.

Hello,

I want to hide chat widget on checkout and payment screen. Can you please help?

I am trying to implement auto filling of user fields in zobot-salesIQ chatbot as given in API Call SalesIQ chat this post. But i am not getting it right. I am a no-coder person so not able to troubleshoot this issue.

I have pasted this code just below salesIQ script in body tag.

<script>
$zoho.salesiq.ready=function()
$current_user = wp_get_current_user();
  {
              $zoho.salesiq.visitor.name("<?php echo $current_user->user_login; ?>");
              $zoho.salesiq.visitor.email("<?php echo $current_user->user_email; ?>");
              $zoho.salesiq.visitor.contactnumber("<?php echo $current_user->billing_phone; ?>");

  }
</script>

I hope salesIQ team will be able to help me with this implementation.

https://help.zoho.com/portal/en/kb/salesiq-2-0/admin-guide/setup-brand/articles/gettingstarted#How_to_addSalesIQ_widget_codeasynchronously has the code – why not make this the default?

Hello,

Is there a way to track chats using Google tag manager?

The plugin is opening the output buffer but not doing anything with this and it breaks output in WP CLI, please remove the ob_start() at the start of the plugin file or fix this issue.

Thank you

I was reviewing waiting strings for this plugin and noticed that it is not correctly prepared for localization.
If you need assistance, please join the #Polyglots channel on Slack, so someone can direct you.

The visitor information is no longer showing the City & State. Only the country of the visitor. Anyone else have this issue?

I am a paid customer of zoho-one, and recently enabled chat via salesiq.

1. The chat messenger shows only on the homepage of my website. I see no option to control on which pages/posts it will show and where not
2. I have a prebuilt watson chatbot, which I integrated with zobot. The IBM watson triggers/responses are over ridden by zobot. After integration, the ibm watson practically becomes blank. The ibm watson bot, using ibm wp plugin (not zobot), is working perfectly well on my website.

Hello,

I have a website in two languages, French and English. I do not have two separate website for each language rather it is a single website with only one wordpress installation. When entering the website there is a static page with no menu and you are asked to choose which language you want select. Then the menu and pages are translated depending on which language you chose.

Is there a way to show the widget in French for the French section of the site? And show it in English for the English section?

I thought to install the plugin twice, one install in the plugin directory and the second install in a different one. Then maybe exclude the French chat widget on the English pages and vice versa?

I also saw it was possible to customize the chat widget with custom CSS. Maybe it is possible to ask the customer which language they want to use ?

Just some thought.

Thank you for your help!

• This topic was modified 4 years, 8 months ago by Oby..
• This topic was modified 4 years, 8 months ago by Oby..

I am trying to add a zoho API on my website, where if a user/client is logged in and they send a message with the zoho chat they won’t have to fill in the fields of the chat; it would automatically do it for them – just because they are logged in.

I know I need to create a fetch call from my database but I haven’t been able to figure out where to place the API zoho supplied. Any help?

Hi,

We are getting many errors on the console in the pages the form using for the following files:
site.com/page/css/form.css
site.com/page/js/validation.js
site.com/page/js/salesiqintegration.js

Please let me know how to solve these issues? I am not using any cache / minify.

Hello

zoho-salesiq plugin is conflicting with Elementor Page Builder, when i activate Elementor Page Builder with zoho saleiq plugin , page builder is stopped working.
and when i deactivate zoho saleiq plugin its working again , can you let me know what is issue.

Thanks

Hello –

I installed the SalesIQ plugin and entered the code snippet. It was working, but then recently, we realized that it is not showing up anymore. Can you please help?

thank you,
Julia

Hi,

Whether the plugin ‘Zoho SalesIQ’ is compatible with WordPress v5.2.2 and PHP v7.3. Kindly help us in this regard.

Thank you, have a nice day.

Hi Team,

As I found this error on your Zoho SalesIQ Widget. Is there anyway I can fixed these or you can fix this? :

Uncaught TypeError: Cannot read property 'broadcastMessage' of undefined

I am using the latest version – Zoho SalesIQ Widget Version 1.0.9
I can send screenshot if you want for more clarification.

when salesiq is enabled and you try and add wp bakery elements to a page, the page gets stuck and doesn’t display correctly. When salesiq is disabled wp bakery works normally.

Hello,
There are two notification from this plugin which Google PageSpeed Insights decrease my website rating. Please can you refactor your code as soon as possible in order to have a better rating?

1) Does not use passive listeners to improve scrolling performance
https://js.zohostatic.eu/salesiq/CHAT_WINDOW_UNMODIFIED_76/js/cwstatic.js

2) Please do not use document.write() https://js.zohostatic.eu/salesiq/Feb_23_2019_1_https/js/floatbutton.js

Please click the link bellow:
https://i.ibb.co/xD4X1CJ/rating.png

Hi there, I am using Zoho SalesIQ plugin which automatically create leads from the Contact Form 7 forms. However there are two forms (enquiry and support) and we don’t want the support from to create leads. Has anyone had any experience in disabling the form from creating leads?

Also using Zoho CRM Lead Magnet plugin to map the enquiry form to Zoho, which works great, however it still creates leads from the support from which isn’t even mapped.

Any idea?

Hello,
I’m using your plugin and it’s work fine but in recently it will show Uncaught Error: Call to a member function get_items() in workflow error log file.
Is there any way to solve this error?

Waiting for your reply,
Thanks

Hi,

Is it possible to have the live chat widget in another language ? I can’t find anywhere where to translate the fields of the widget.

I have another website with French visitors and I would like to have the possibility to have the widget in French language.

Thank you!

Is there any update for GDPR compliance (data privacy regulations applying to all websites which have visitors from Europe) and to integrate with the GDPR tools in WordPress 4.9.6 ?

I’d like to see an option to not load the chat script if the user is logged in at all or optionally if user has certain role/capability (e.g. load for logged in users except for Administrators)

Please help me to resolve

• This topic was modified 6 years, 9 months ago by gokulakannang.

Hi, your plugin add a whitespace before the dom content (doctype), and all xml file (like sitemap) are broken.