hi – I am using zendesk form in my website and once form is submitted, users are redirected to a new page where I have placed the shortcode [zrf_ticket_num] to display the ticket number. Unfortunately the number is not displaying. Can you please assist me?

Cheers

Double click protection – Stop people from submitting the form twice by accident is not working on 2 sites I have this installed. The user can spam it endlessly while it loads resulting in unlimited tickets being made.

Everytime I try sending a form in my contact page, I get the following error:

– customerioforms.com/custom_forms/submit_snippet:1 Failed to load resource: the server responded with a status of 404 ()

Tried everything I’ve found online and can’t get it fixed. Anyone who can help?

Can it be possible to change language on Low,normal,high,emergency ? I tried to send the local language to api, that did not work.

Hi,

Great plugin, thank you!

Using Zendesk Support app on iphone to receive notifications.

New ticket notifications does not emit a sound notification.

Updated tickets and Reopening tickets does emit a sound notification.

Creating new tickets on the Zendesk Support app via email does add a sound notification, so the Zendesk App is working correctly.

Please add a sound notification to new ticket via the API method from this plugin.

Kind regards,
Mynhardt

This is a great plugin. Thank you.

I know you made this for your own needs but here are sone ideas for additional functionality:

1) It would be great to have the ability to add placeholder text.
Example add> placeholder_email=”[email protected]”

2) Support for Tags (as in previous suggestion) would be great.

3) Support for custom description that can contain values and html.
New box in settings:
description:”
<p> Hi,
My <b>name</b> is [field id=”name”], and my email is [field id=”email”].
<p>

<p> Here is the rest of my data: [all-fields]
”

Think you could help me with some CSS to make this look better? I added the below to at least space it out, but the placeholder text, button etc are all off as set by the theme. Here’s what I did so far. Any help is appreciated. Thanks

.zrf-form label, .zrf-form input[type="text"], .zrf-form input[type="password"], .zrf-form input[type="tel"], .zrf-form input[type="email"], .zrf-form input[type="file"], .zrf-form textarea, .zrf-form select {
  padding: 15px 0;
  font-size: inherit;
  font-family: inherit;
}
.zrf-form label {
  font-weight: 700;
}
#zrf_submit {
  font-family: inherit;
  font-size: 1em;
}

Hello guys,

First of all, I’d like to start by saying that your plugin is really good in various aspects.

I’ve been testing it a lot for quite sometime now, and whenever I send the form data to Zendesk it seems I always get in the name field value “Test name”, even though I enter a different value.

This only happens on the first sending attempts of the form, on the later attempts for form submissions, the name field value is passed on.

Any idea why this is happening? Some support would be much appreciated !

Thank you

Hello there,

First of all, I would like to start by saying that you have an awesome plugin here, it does an excellent job better than all the others I know.

I would like to know if your plugin support sending tags, is that possible?

We ran into a problem with a spam-bot.
As it turned out they first did a GET to our contact form.
Then without executing anything they did a POST /wp-admin/admin-ajax.php with parameters they had already predetermined. In particular they DID NOT send in recaptch_response parameter.
The code in inc/action.php looks like this:
if (!empty($zendesk_settings[‘google_captcha_secret’]) && !empty($_POST[“recaptcha_response”])) {
— check and fail here if the recaptcha_response is bad

BUT as the recaptcha_response did not exist, nothing was checked and nothing failed and the spam bot succeeded in creating Zendesk tickets.

I think that if you have set a google_captcha_secret the code should fail if recaptcha_response is not set. I made this change locally – and with that change the spambot failed and normal submits from the website works as they should.

Good morning!

I’m loving this plugin, thank you.

I do have one challenge currently. I would like to add the facility to upload large files to my tickets in Zendesk. SendSafely seems to be a good solution, and they have helpfully sent me new html/javascript for that page (not updated yet, I need to check the following). My concern is that changing the html to include the widget will impact on my ability to make updates and changes to the form in future, and I anticipate that there might be the occasional update.

I am not a confident coder, so would it be possible for someone to assist me with checking that the widget won’t impact the plugin’s functionality?

Thanks

Hello,

How do I format my form so that the box and text for the checkbox are on the same line instead of having the box a line above the text? Also the text is bolded for the checkbox field is there a way to unbold it? Thank you!

Once I have entered the field ID the settings for the field should be obtained from https://SUBDOMAIN.zendesk.com/api/v2/ticket_fields/<FIELD_ID&gt; automatically. That way I don’t have to re-format the loooong drop-down list I have for ticket categories.

There should also be an option for auto-update so that the field is read from Zendesk either, at the admins discretion, every time the form is loaded or ever X days/hours/whatever.

Also it is currently possible to add field IDs that are inactive in Zendesk without an error causing the information just to vanish into the ether.

Thanks for making the plugin!

This plugin store the submissions in the DB or locally?

We are concerned that if there is a possibility of personal information being left on the server, we need to strengthen the security checks on that server.

Hello,

I entered Google reCAPTCHA public & private key in Main Settings, however reCAPTCHA is not showing.

I see a note in setting: “Please note that the reCAPTCHA form is not always shown, depending on whether Google thinks you are a robot.”, maybe it’s related?

If so how can I test if the reCAPTCHA is working?

Thanks in advanced!

Hi,

Firstly thanks for the great plug-in, very nearly exactly what we need.

The issue I’m having is that we have multiple ‘brands’ under one Zendesk account that we need to direct forms to from the same WordPress account. However, these are under different Zendesk subdomains. In settings there is only one master Zendesk subdomain that can be linked to.

Is there a work around for this? Or a way to direct forms to different subdomains?

Thanks!

Brian

I’m trying to enable uploads of the file type *.stl but when I put it in the list of allowed file types attachments_allowed=”.stl,.STL,.obj,.amf,.3mf,.pdf” it doesn’t upload that file type. *.pdf files upload fine, but the other filetypes that I want enabled for my 3D printing business (so that customers can upload their projects) aren’t working.

Hello,

I have inserted a success message and removed the redirect attribute from my shortcode, but still not getting a success message after the form is submitted. It’s still redirecting even when I don’t have redirect set. Any help would be great. Thanks!

Hi,
I just installed the plugin. I tried to search for this issue, but was unsuccessful. I checked the box in settings to allow for files to be attached. However, I don’t see a way to save this setting. When I click the save button below the API box, it removes the check box. Anyone else experience this? I’m assuming I’m missing something obvious.

Thanks in advance!
Alyssa

Hello,

I am testing the plugin for integration with ZenDesk and I have the following problem:

I successfully configured the plugin and integrated the fields. I have also successfully added a group of fields and my form works correctly with the mapped fields. However, the “Subject” field that is the default for the plugin is positioned after the group of fields and I can’t change its order.
Would you have a suggestion of what I can do so that the “Subject” fields are at the beginning of the form?

Thank you

Getting a 307 redirect when form submitted. Takes user to site login page. The API seems to be correct. Not sure what is going on.

Hey, I’ve just noticed that the allowed file types are case sensitive, so when I went to attached a file x.PNG it wouldn’t work but when I changed the file name to x.png it worked file. Any way to get around this?

I noticed that the (?) icon links to an article which Zendesk had deprecated.

The page the plugin setup links is no longer valid.

https://support.zendesk.com/hc/en-us/community/posts/203398626-api-key

I found what might be a good replacement here:

https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-

When setting up the request form plugin, we have to input our zendesk API key.

There are multiple admins in our site, it would be nice if only the last few characters of the API key were shown after input.

I want to change the chat label with icon. I have found the js script from documentation
https://developer.zendesk.com/embeddables/docs/widget/settings#chatlabel . But where should I add the code in the site?

Is it possible to change the submission text the customer sees after the form has been submitted?

For example, we’d like it to read “Check your SPAM folder if you don’t see a reply!”

Thanks!

The product I am supporting is a statistical file transfer utility and users have a need to upload many different types of files with many oddball extensions. There does not seem to be a way to simply allow any type of file or to have an exclude list (e.g. exe, bat and so on). It would seem to me the latter would be most sensible, but I can live with no exclusions at all. Is there any way to accomplish this?

Many thanks

We are getting thousands of spam bot submissions through the ZenDesk form. They are 100% coming from the form as well.

I just added the recaptcha keys to help stop this but I do not see it loading anywhere (I do not see it in the code). Is there a part in the shortcode you have to add for the recaptcha to be used?

Hey!
I’m wondering if it’s possible to add custom Zendesk recepients to forms? Not CCs but actually specify which email this form should send to.

I know it is possible in Zendesk API, interesting if possible with this plugin?

"ticket": {
...
"recipient":"[email protected]"
...
}

Sometimes there are cases when you really need this

• This topic was modified 3 years, 10 months ago by paulfedorov.

Hi guys,

In Chrome we see the field
‘Naam’,
‘Email’,
‘Huisnummer’, [custom]
‘Postcode’, [custom]
‘Mobiele telefoon’,
‘Omschrijving’

Whilst browsers like Safari and Firefox only show the fields

‘Naam’,
‘Email’,
‘Mobiele telefoon’,
‘Omschrijving’

Does anyone have any idea why this is so? How can we get all browsers to show all the fields including the custom ones?