Hello,

I have some questions, hope someone can help ??

1. Is there a list with all available attributes for the “call-us” custom-tag?
2. Our website is available in German and English. How can I also offer the chat in several languages according to the page language?

Hi guys,

my 3CX Live Chat button disappeared. Not sure why. I can see the code in the inspector but nothing is showing up.

Can you help?

Thanks in advance
BR
Phil

Hi,

Wrote two months ago, still no response?

So to the next question …

When someone enters LIVE chat, there is no audible alert to alert the Admin?

And …

Is there a ‘desktop app’ – (not a browser) for this plugin, please ??

Thank you

Hi Support

I noticed the chat icon is not displayed for users who are not logged in. I read through the forum and it seems to be related to litespeed cache. What js/css or folders should I exclude under litespeed cache in order for this to work?

Hi,

Not sure if there been an update but the chat box no longer shows the chosen colours, asking for no details for name or email and pops up when it should be close, just the icon?

Looked at setting again and whilst they are set for colours, closed chat box and askign for name and email, nothing is applied?

Any ideas please?

Many Thanks ??

Hi,

Where do you turn on the bell ringer, please?

When someone arrives into live chat and sends a message, nothing happens?

Many Thanks

[ Please do not bump. ]

There was a topic regarding the chat icon being greyed out on the front end that was deleted that I had commented on. It got a response by another user on here which was very condescending. I called out the condescension and the entire topic was deleted. If anyone else has a suggestion about what the problem is when the chat icon appears on the front end, but is greyed out and you can’t click on it, that would be great. The credentials and plugin settings were all correct (triple checked). I have changed plugins, but I was not the only person who was having this issue. Thank you in advance.

Hi,

About time this had shortcodes to place chat on a page ??

Hello
I would like to change the color of the call button however I cannot find where to change it in 3CX WebClient => Admin => Voice & Chat => Styling. I can see custom styling however there is no option to change the color of the call button (default is green) that appears on the user side once they have initiated a chat and ‘phone and chat” has been enabled.

Hi,

Having two sites, is it possible to have two APPs on same desktop?

I have tried downloading them both but only one is showing?

Hi,

Is it possible to embed the chat window onto a page?

Thanks

Hello,
how can I change the color? I want to change the color from blue to gray like the color of the website.
Thank you.

Ive installed the chatbox but keeps getting we are away, even tough im online and avaiable, did not add any office hours since im open 24/7

Have the plugin set to open when page is loaded

Is there a setting that when the visitor closes it, it remains closed while they are on the site instead of opening up on every page thereafter?

Many Thanks

Hi Team,

The chat bubble has become inactive?

Tried deactivating all plugins and then testing each one – still, the chat bubble remains inactive?

Any ideas please?

Many Thanks

Not sure if the setting is correct but the chat bubble is faded out and icon showing block symbol?

Any ideas please? ??

Hallo, ich musste ein Downgrade von V10.0.10 auf V10.0.9 für das Plugin durchführen, damit der LiveChat auf meiner Webseite wieder funktioniert.

Im 3CX-Dashboard l?uft die mir bekannte aktuelle Version vom Dezember 2023, n?mlich Version 18.0 Update 9 (Build 20).

Ben?tigt das Plugin V10.0.10 ein Update? Müssen Sie m?glicherweise ein Update auf V10.0.11 bereitstellen?

Oder gibt es bereits ?hnliche F?lle, bei denen Benutzer dieses Problem anders gel?st haben?

Grü?e

Hello, I had to perform a downgrade from V10.0.10 to V10.0.9 for the plugin to restore the functionality of LiveChat on my website.

In the 3CX dashboard, I am currently running the known version from December 2023, namely Version 18.0 Update 9 (Build 20).

Does the plugin V10.0.10 require an update? Do you perhaps need to release an update to V10.0.11?

Alternatively, have there been similar cases where users have already found different solutions to this issue?

Best regards

• This topic was modified 11 months ago by talkuvit.

I signed up for a free account (type: 3cx SMB Free 10), however there is an expiry date, which is set to 12/30/2023. So free version is like a trial?

Litespeed plugin breaks our JS code. This issue might also occur with other cache optimizers or packer plugins.
If our JS code is altered improperly, the Live Chat icon will not be displayed on your website pages.
Make sure to configure your cache plugin to ignore the content of wp-content/plugins/wp-live-chat-support.

Even though I have updated all the plugins on the site, I don’t see the chat on mobile devices, what can I do?

Hi Support

Under settings, you can choose specific pages to include chat box. Product pages and category pages are not visible under settings. So this puglin cannot allow only chat box to appear in shop/product/category pages?

Also the chat box only appears when I am logged in as admin. When I log out or visit my site via incognito, the chat box icon which is usually located on the bottom right of page, does not appear.

Is this a private support? I do not wish to reveal login details and page url of my shop.

Installed yesterday, desktop working fine, site chat working fine

Today, all stopped working

deactivated plugin, reactivated – not working

Desktop app – not working

tried to then login to 3x dashboard > IP Blacklisted?

Hello, is there a recommanded resolution for the avatar picture ? A type of file ? My avatar picture is always pixelated…:(

Hello,
I’m having a problem when I want to display the chat on the home page of my site. I checked ‘Home’ however the chat does not appear on the front. No problem however when I check ‘Show on all pages’.

Thanks for yours answers

Hi , When someone calls me and I’m not available, the auto reply is in English. Is it possible to record and have my native language instead of English?

Live chat box are not appear on product and product category page of woo-commerce site?Any help appreciated/

Hi,

i’ve just switched from the old plugin to the new one.
I have a problem.
We have several chats configured as many users we have (about 15). Every single code like

<call-us-selector phonesystem-url="https://3cx.xxxxx.xxxxx:5001" party="LiveChatxxxxx"></call-us-selector>

we put it directly on the page we need the chat window to appear.

When i try to publish, the code disappear from page.

Why?

Hi, currently the date format at the end of each live chat message is MM/DD/YYYY – is there a global setting somewhere to use the UK format?

I’m guessing the answer will be ‘no’ but please could you include it in a future version?

Hi, in the admin area for live chat it says ‘What visitor information do you want to capture?’ but a form isn’t displayed in the chat box for the visitor to enter name and email. Also it mentions a ‘chat box intro’ but this doesn’t display either. Is there an option somewhere that I should select?

Hi, thank you, it works and it looks good! Is there a way to change the css style for the chat button – I want to remove the box-shadow in line with the rest of my site.

I’ve identified the element as ‘.minimized-button_EkBzy‘ but it doesn’t accept any changes in style.css .

Could you tell me please where you have created this style and I will update it manually each time the plugin is updated.