Rating: 4 stars
Technical skills are very good but time difference means question and response separated by a day which results in multiple days to resolve an issue.
]]>Rating: 5 stars
I have had two minor issues with the plugin over the few years that I have used it. Both times, the support team was very responsive and solved the issues in a timely manner.
]]>Rating: 5 stars
I appreciate you guys posting the warning I almost tried this one.
]]>Rating: 5 stars
I used the free plugin on a not for profit (church) site I developed to enable them to integrate a donation button with their square account. Works like a charm! We may upgrade to the paid version to enable donation categories and other premium features. We did have a error/bug occur, and the support team was quick to examine a staging site and fix the code in the plugin and we are up a running again. Great customer support, even on the free version. Thank you!
]]>Rating: 1 star
Attempting to use WP EasyPay with my Square account was a horrible experience and is likely to have cost me clients for all the frustration and mis-billing that they have experienced.
After the first 10 clients were on board and all seemed to be going smoothly, the form stopped accepting new client subscriptions. I was paying a premium price for this software developer’s product, but did not receive any response at all to my support request until several DAYS after we identified the issue and I submitted a ticket. Then the back-and-forth emails started with the support agent giving non-productive steps to take before they actually logged in to my site and found the issue.
The following month one of my clients had a subscription that was paused because she selected the incorrect membership plan. The software not only charged her for the new subscription at the correct rate, it also charged her for the old subscription – close to “double billing” her that month. Worst of all, I had no access on the back end of my WordPress site to see her old subscription. All I could do is refund the incorrect charge and open another ticket that took two weeks to get a meaningful response to – I’m still not sure if the problem is resolved, we’ll find out on the 6th of the month.
A paused subscription was billed to client’s card on file. In response to that ticket I was told that they would refund my payment for the software … but they didn’t say what we needed to do so that client isn’t billed incorrectly this coming month.
At this point I decided enough was enough. I put a new membership plugin in place, canceled all subscriptions in the WP EasyPay plugin, and deactivated the software. That should be the end of it, right? Nope – last night WP EasyPay sent a charge to Square for a monthly subscription that was canceled.
In my opinion, WordPress should remove this rogue software from the repository. Clearly they have demonstrated that they are not focused on resolving issues, just “checking off ticket inquiries”. On two of my support requests we went back and forth at least a dozen times before substantive action was taken.
Oh yeah, and that refund they promised – I don’t see it on my account.
]]>Rating: 1 star
not work, loading and loading
]]>Rating: 1 star
Had to go under my FTP to be able to delete the plugin as it made my site unaccessible..
]]>Rating: 5 stars
Having been using starter version of app since May 2022. It’s very simple and what we’ve needed for the site: only receive payment via Square for a single product. Tech support has been good.
]]>Rating: 5 stars
In my first week of using WPEP, I’ve been very impressed with support addressing my questions promptly (considering we’re 12 hours off one another.) I’ve had a few questions and quirks they’ve helped me learn, or in one case, repair. I learned, for example, you can only have one form per web page. Its integration with Square is pretty seamless, and it offers flexible displays and payment options. We want our users to have a simple and painless experience making a donation, and WPEP is helping.
]]>Rating: 5 stars
The product works well and the support is good and fantastic. I would recommanded this plugin for the best square payment setup.
Thank you.
]]>Rating: 5 stars
I have a problem integrating or setting it up but when I did call the support team. They exactly know what the problem is. Awesome Job!! Keep it up! I appreciate you guys!
]]>Rating: 5 stars
Amazing plugin, easy to setup. Works well and simple for customers to pay with as it’s on the website and trusted without need for complicated shopping cart systems.
]]>Rating: 1 star
This product has severe issues with International currencies which use the comma “,” and should not be used. Using the WP Easy Pay software will convert the ‘,’ to a ‘.’ and charge your customer 100 times the cost of your product. Could you imagine the selling a product for $3 and having an accidental charge of $300 and dealing with the costumer. This is what this product does and does it 100% when a comma is in the currency.
I was a user of WP Easy Pay for nearly 4 years (lifetime license) until they introduced this bug into there software November 2021 with versions from 4.0.10, 5.0.0 and 6.0.0. Version 4.0.9 and prior worked ok.
Late January 2022 I had stop using this software. I contact the support of this severe bug to get a resolution. They stated are aware of this overcharge bug and have no plans to correct. The support (RameezZia) says, “I’m deeply sorry for any inconvenience you’ve experienced with WP-EasyPay Plugin but Let me inform you that we didn’t add this type of currency format support in it and never mentioned it in the documentation.”
How can you create an ‘internet commerce’ software but do not support international currencies?
Being a Software Developer myself, I was shocked by arrogance of these company and would look elsewhere.
Brian. $250K+ in internet commerce.
]]>Rating: 5 stars
it opnly took a couple of emails to get sorted.
prompt respopnse and communications.
highly recommended
Rating: 5 stars
It took a couple days to get the problem resolved but the support team stay on it until we got the problem solved. Thank you support team!
]]>Rating: 5 stars
Very thorough, conscientious support.
]]>Rating: 5 stars
Assuming a plugin does what it’s supposed to do, the most critical feature to me is support, and in this case the support for premium customers is great. Fast response, willingness to work until any issue is solved.
]]>Rating: 5 stars
Rameez was very helpful and supportive when I needed assistance with my plug-in installation. I would definitely recommend to anyone looking for a solution for payment processing with WordPress and Square!
]]>Rating: 5 stars
Awesome support! very useful functions for my website. thank you!!
]]>Rating: 5 stars
Rameez was extremely responsive. The plugin is easy to use and works great for my client’s needs. Would definitely recommend.
]]>Rating: 1 star
It’s possible to link to the Square APi, but that’s it. The form does nothing , does not display using the shortcode, there’s no gutenberg block of any kind and there’s no documentation for this version – everything is a link to the Pro version which has a different interface. So all this does is connect, then that’s all. No ability to create a form which will show up anywhere, and no docs to user- trouble shoot the absence of function. It’s a non starter.
]]>Rating: 3 stars
Hello can you have a look at your plugin please it broke elementor and will not load the page editor once this is installed.
Thanks
]]>Rating: 3 stars
Good but way overpriced
]]>Rating: 1 star
The free version is very limited. It only allows one product with one price.
]]>Rating: 4 stars
It’s a nice plugin with customizable interfaces to get Square payments. The developers are helpful and supportive. After some initial delay in communications, they contacted, caught up and get issues fixed.
]]>Rating: 5 stars
We opted for the pro version, code is great and support even better to help with customizations. One of the better WordPress plugins we have ever used. Thank you!
]]>Rating: 5 stars
Works great, even with Divi. It’s a simple form with the free version but it does what I need for now. At first I couldn’t figure out how to have a unique amount for the transaction. Then I tried ‘Donation’ and was able to let the customer pick the amount. Nice effect to have the amount go in the button as you type.
I would like to have a description field so the customer could put in their invoice number and I could tie that back to my accounting, but it is a free version.
Thanks for this! This plugin was WAY easier than installing WooCommerce and the very low rated Square for Woo plugin.
]]>Rating: 5 stars
Support resolved my issues. Thanks!
]]>Rating: 5 stars
The free version of the plugin worked as expected.
]]>Rating: 5 stars
We use the free version to save costs for our non-profit. This plug-in allows us to take credit cards without any additional fees. My technical skills are limited and when I have had some issues I received prompt responses and my issues were resolved. Thanks!!
]]>