Rating: 5 stars
Just wanted to give a huge shoutout to JEM Products for their amazing customer service! I accidentally purchased the wrong plugin and within the hour, they had processed a full refund for me, no questions asked.
They were incredibly prompt, courteous, and made the entire process so easy. On top of that, their email support for the “Table Rate Shipping” plugin was fantastic! They provided clear and detailed explanations, leaving me very impressed.
If you’re looking for reliable plugins and a company that truly prioritizes customer satisfaction, JEM Products is the way to go! Thank you.
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There is no problem only solution ! Thank you very much for your efficiency.
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2 days ago I upgraded from the free version of this plugin (which worked well) to access more complex shipping rules and settings. What was not disclosed in any of the documentation was that the installation of the Pro (which replaced the Free) would strip out all of my shipping rules that had been built. I had sales go through that had ZERO shipping charged as a result and had to quickly deactivate SKUs in Woo to rebuild the shipping rates. Still working on this 2 days on due to a range of factors outside of the Dev’s control (our part of Australia was hit with severe fires and storms which knocked out power and internet for 48+ hours – timing, huh?).
Also, there are disconnects between the documentation on jem-products.com/knowledgebase/ (the official site as linked to in the welcome emails) and woo.com/document/flat-rate-shipping/ (the site linked to inside the plugin). This is pretty poor form imo.
I reached out to JEM and expressed my disappointment and all I got was emails requesting Admin access to the site so they could take a look. Last time I did this for a plugin Dev my site was mysteriously compromised and went down a few weeks later. Not taking that path again.
Be very careful with the migration from the free version of this plugin at this stage.
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Easy to use
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Pity this plugin doesn’t live up to it’s claims.
Installed on staging website, the plugin allows only two different rates and always applies the higher rate. Which tells me the conditions aren’t being parsed.
Don’t waste your time with this one.
Rating: 5 stars
very good!!!
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Merci.
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Easy to use. Does what we need. Thanks
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It helped me a lot.
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Perfect solution!
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Very easy to use
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Worked well until a couple of days ago. The Shipping cost was calculating correctly AND the shipping fees were included in invoices/paid by clients, but now the Shipping cost is calculating, but the shipping fees aren’t included in invoices/aren’t paid by clients anymore. Would love to get in touch with someone from your support team to resolve this (and update this review to a 5 star review)
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works so good
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Une extension facile à mettre en ?uvre et qui permet une tarification fine des frais de port.
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It’s a very usefull PlugIn and very easy to use . I’m using the free version , It solve to me many problems with shipping rates .
Thank You
Rating: 5 stars
great plugin
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If you need to set shipping by weight, this is what you need.
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Makes it super easy to set up table-based shipping rates, for multiple shipping methods for each zone.
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all good
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I needed to set shipping prices bracketed by weight, and this plugin makes it super-easy to do so.
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Very Useful Plugin , Support It !!
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I looked for table shipping when i created my site but could only find a paid $99 plugin so decided against it and struggled through, then found this plugin and i does every thing i need
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This plugin does exactly what we need it to. It’s easy to use and has great functionality. We thought we had a complex shipping requirement, but this plugin has handled it well.
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works excellent!!
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Easy and free plus does exactly what it promises. Delivers the same functionality as premium plugins with no hazzle.
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This is a great, easy to use plugin for tables rates. They also have great support and service!
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I use it in order to create precise rate and it’s working well ??
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I thought it was a sh*t, but surprisingly this plugin works perfect. I’ve already have sales and no problem. 10/10.
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Brilliant Customer Support
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Easy to learn. Thanks kindly for this plug-in.
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