I have a product that grants the customer 1 credit when purchased, however, when the customers currently purchase this product, no new credits are added to their account. Please help!

hi,

I’m interested in using woo credits and saw that it integrates with gravity forms.

is there an integration with wp forms too? we use wp forms and want the same functionality that you have with gravity forms.

if not, is there some api calls or something we can use to integrate it with wp forms ourselves?

thanks,

Jeremy

Hello, I have a problem related to the direct purchase through credits.
My product page has two associated fields that the client must fill in and a file upload field.
When I make the purchase in the normal way by adding the product to the cart and going to checkout, at the end of the purchase when I check the orders, the information of those fields appears reflected.
However, when I make the purchase using the “one click buy” button, the only thing that appears in the description of the order is “_oneclick_product:1”
How can I fix it? I would need to see the order descriptions.
I am using the platinum version of the plugin.

Hello,

I have a problem for a client, it didn’t remove from credits the totality of the order amount.

So a the end the total is wrong.

Also one client cancelled credit card payment through his bank and credits has been given to this client.
How i avoid woocredits to give credits if the payment is cancelled.

I sent you an email on your support as premium account and i didn’t have any mail saying the support was taking care of my questions. Today your website moocredits.com is down and give a weird file instead to display the website.

Please hold a good service for clients.

Thank you
Thibault

• This topic was modified 2 years, 3 months ago by thibaultpaysal26.

Hi there,

Why is nobody responding to support emails for weeks?
please help us out or tell us the best way to get support

Hi there,

I see that the core website of woocredits is not available at the moment?

What is going on?

Hola,

We face an issue with the plugin and would love to get support. We are waiting already for more then 2 weeks for response.

Kind regards,

Pim

Hi there,

Tried to reach out multiple times but the response time is very slow.
Can you please help respond to our support request emails.

Thanks!

Kind regards,

Pim

hi
order links doesnt work in credit logs page (and in paginations), plz check it out

thx

When I need to create a manual order in the backend of WordPress using the WooCommerce add order functionality, I can’t seem to find a way to use credits for the order.

Only orders taken on the front-end are being input as credits.

Is it possible to choose to price an order in credits and have those credits be removed from the user that is assigned to the order?

I would like to disable that when someone makes a purchase of a product with credits, no email arrives, I use the option of one click buy and you can get to make 10 purchases at once, and spamming with 10 emails in a row is too much.

I do want the customers to receive an email when they buy the bundle of credits, but all the products that can be purchased with credits, I would like to disable that email. Is this possible?

Thank you.

Hi there,

We have a specific issue which we would like to discuss with Woocredits.
However after filling in the contact form we do not get any response.

Can someone reach out to us? We have an issue with monthly subscription payments and automatically assign credits.

Please let me know if someone can assists us.

Pim

When a coupon 100% discount code is applied on a product, the WooCredits plugin does not apply the correct discount information so in Woocommerce Product Vendors, the commission for each product is calculated incorrectly.

We sell credit subscriptions and also single credits. Our subscriptions packs expire in 30 days but our single credits never expire.
If my users have both credits on their account, subscription credits & single credits, is there any prioritization applied so that the subscription credits which can expire are used first before the single credits which do not expire.

Please help me out we got many questions and issues related to this. Just to add on this, I didnt get any support response lately from woocredits is support still live?

Regards.

Hello,

I tried to contact you via premium support but wordfence block me! And I cant find any email address to join you. So i’ll try here.

We have a problem with our website.

The product images do not display correctly on the shop page and on the product page.

If we deactivate your plugin and then reactivate it the images reappear but the images always end up disappearing again.

We have activated and reactivated the plugin several times and now the price in credits is not displayed anymore. It looks like the whole credit system is not working anymore.

Another detail, the plugin is named “Woo credits options” before deactivation and is renamed “Woo credits Platinum” after deactivation.

It’s very strange, we can’t find anything in the logs that could put us on a track. Can you help us?

Thanks

I want to do customer refunded amount as a credit for them in my site. They can use the credit in future. Should this possible with this woo credit plugin or any other free or paid plugin. Please list them.

Thank you

Hello, I want to create a woocomerce credit based store. Woo credits is perfect for it. But there are many bad reviews about support, or functionability. No way to make a pre-sale question is woocredit website.
Please, any feedback will be appreciate. Thanks

Hi, I think your plugin might be just what I need. We do need more bundles so I want to upgrade, but before I do I want to test the basic principles of the plugin.

I’ve created a bundle but I can not see what shortcode to use in order to give users the ability to pruchase credits?

Thank you!

Hi,

The support form on your website is broken and I get no responses via email so I’ll try it here.

I have credit plans connected to different variations of a subscription product. The payment and everything goes well, but the credits are not given to customers. Is is only the case that customers get the credits on the first payment? And is it possible to give them credits every payment/subscription date?

Hopefully you can help me!

Dear Support Team

The email of renew the subscription is in my junk. and I just notice this from my bank yeterday.

May I have your support for the unsubscription for the woocredit this time. It charged me on 4/9/21. And you can track that I didnt use the plug-in for year.

I also has the trouble about the double subscription 59 usd/yr for 2 website, whereas, I have only one website using the Woocredit. This issue is already solved from last time, but now it comeback again.

Therefore I dont want to have any subscription any more from 9/4/21

Your fast feedback this case is appreciated.
Br,
Nalupon W.

hi
in check out page when we switch between gateways the real price doesnt show and remains (only show) credit numbers (when/if customer has enough credit to check out)
thank you for addressing this issue and fix it

Hi,

When a product only has a price in credits (and it is not possible to pay with money), the shipping options disappear in the checkout. When I enable both (money and credits) they are still visible. Is there another way how how I can activate different shipping options for credit only products?

We use WooCredits in conjunction with WooCommerce Subscriptions and noticed that once a subscription is canceled, the credits remain in their account. Even though we have selected to reset.

Is there a fix to this?

Version 4.1.7

I’ve connected woocommerce subscriptions with woo credits and want my customers to be able to buy an amount of credits per month, which are loaded on their account per week. So fore example, they buy 8 credits each month, but get 2 added to their account each week. Is this possible?

Hi,

question:

Have you a hook or add action or function for display “FREE” instead “0 crédits” when cost is “zero” ?

thanks

Good day! Could you add plugins integration: woocommerce appointments and WCF?
https://bookingwp.com/plugins/woocommerce-appointments/
https://wclovers.com/

thanks

We have bought the pro version of the plugin but the issue is the credit logs not working for the existing users. we are looking for a solution where we enable the credit logs for all users.

https://monosnap.com/file/19DQJm0uG3dqOmKvYJ6rcnioFyRVRh

Hi,

We have a credit-only simple product. It can be added to cart successfully, but on the checkout page an error is displayed stating that the user does not have enough credits to make the purchase, and if the user clicks Complete Order, Woocommerce throws the error “Invalid payment method”.

Woocommerce version 5.3.0
Woocredits version 4.1.5

Hi , i am going to buy platinum version but i have a question before that :
can i use woocommerce custom bank gateways to sell “credit packages”? or restricted only to paypal ,..?

it is very important for me cuz i do not use paypal … as gateway.

Hello, I’ve been using your tool for a while now and have been overall very happy with it! However, I’ve had some complaints from customers that if they sign up for say two $10/month subscription packages they only receive the credits for one of them. I’ve been manually editing their credits when they complain. Is it possible to get this fixed? It works fine if someone signs up for a $10 and $25 package (two separate value subscriptions) but does not work when they are the same value.

Thanks!