I’ve installed the Trustindex plugin and have upgraded to a paid account.
However, even though I login to my account via the plugin and connect it to my Trustindex account, it still won’t let me download new reviews manually and the Download new reviews button is greyed out.
Can you help?
Hi I enabled this plugin this morning and integrated it successfully with my Ebay review feed but it’s not populating the widget. There’s an error stating “your reviews are being downloaded, this process should only take a few minutes” it’s been about 9 hours since it started. Is this normal? or are there some troubleshooting steps I need to look into? Thanks for your help!
Kind regards
]]>Hi,
The plugin was working great until I tried to download my latest reviews. I get an error message “Your reviews are being downloaded. This process should only take a few minutes.” and the reviews are not being downloaded. It is stack with the above error.
I reinstalled the plugin, I clear the plugin settings from the “Advanced” page but nothing seems to work. I have the latest version installed. Cache cleared and disabled.
The logs https://pastebin.com/wks59piS.
My ebay profile feedback page is https://www.ebay.com/fdbk/feedback_profile/coaguchek-international.
Thanks in advance for any help,
Chris
]]>Good morning,
The plugin is stuck on loading reviews. The latest version of the plugin is installed, the cache has been emptied.
This is the information you need.
[ redundant link removed ]
Ebay shop: https://www.ebay.com/fdbk/feedback_profile/buycardspro
]]>Hello,
I installed the plugin but it gets stuck forever on the popup after clicking connect your Business Ebay Link. The popup just shows the loading animation. I already tried reinstalling, restoring the plugin and also deactivating WordFence and other plugins but it still doesn’t work.
I’m also using the Google Reviews Plugin and it works flawlessly.
How can I fix this?
Thanks!
]]>Plugins auto updated to 9.8.2 and now my store doesn’t work.
Can’t update to newer version as I can’t access my admin. Can’t deactivate or uninstall for same reason.
can i get the update files to FTP them?
]]>The plugin has been stucked on “loading reviews” for days. I followed all troubleshooting instructions (including clearing cache and adding the js link to exclusion list) but it is still stuck.
]]>I started with the free version which pulled in the limit of 10 reviews from Ebay. I decided to upgrade to the pro version to pull in over 100 of our reviews from Ebay however it is stuck on saying “downloading” for the last 3 hours!
Can you please fix this error?
Hi,
I’ve been trying out your plugin, but I keep running into an error that says my eBay business URL is not a valid eBay page.
I tried entering my profile link, eBay store link, product page link, and my feedback page link, but none of them work.
I assumed this URL – https://www.ebay.co.uk/str/jewellerycave2012 – would be the one that should work, but it doesn’t.
How can I fix this?
Kind regards
Nabin
]]>Hi,
working fine with showing the review, though I have one small error.
If I setup the review page via your website there a footer link URL to :
https://www.trustindex.io/reviews/www.$webpage$
but on my website it’s different with :
https://admin.trustindex.io/logc.php?wid=$trustindexID$
Could you please check that ? I could also overwrite the URL for a correct one, but need to see where you call the js ( I assume)
Regards
]]>Greetings,
I was recently giving your plugin a test run, but was stuck at the step where I have to input my “eBay business URL” – it kept saying that it was not a valid eBay page.
I tried inputting my seller profile link, my eBay store link, my product page link, and my eBay feedback page link.
All links gave me the same error.
How can I resolve this?
Best Regards,
Julio Lopez