Rating: 2 stars
This plugin is what I was looking for. A simple reporting plugin for lost carts.
However, it really hasnt been updated or enhanced to any extent in the 6 years since I installed it in 2018. I paid for the pro version in 2018, the pro version also hasnt been developed. In fact, you dont even get notification of any updates to the pro version. In 2023 I asked for an updated version and it took a month to get a working copy, only to find, nothing had changed with the plugin – that I could see.
The time zone in the reports is the time zone (PST) of the developer with no way to change it.
The abandoned cart table is not responsive to different screen sizes. Even in landscape mode on an 11 inch tablet, it is unreadable as the columns do not resize properly, with no way to change this.
This could be a really great little plugin. It is disappointing that this plugin never reached its basic potential and has now essentially been abandoned.
]]>Rating: 5 stars
An issue with exporting abandoned cart data was expertly resolved.
]]>Rating: 5 stars
We’ve been using Small Fish Analytics’ Abandoned Cart Reports for Woocommerce for a number of years now and really depend on it. It’s an extremely useful and critical tool for our sales people. We recently needed to upgrade to a new server but found some plugin and theme issues (not surprising) including a performance issue with Abandoned Cart Report for Woo. I emailed the developer of Abandoned Carts and the problem was resolved the same day!
Folks, this is a mission critical tool and we received mission critical support from Mike. Highly recommend Small Fish Analytics and the Abandoned Cart Reports plugin!
]]>Rating: 5 stars
I downloaded this plugin a year or so ago and never opened it. I just left it to collect data for me. About a week ago I tried opening it for the first time and it would just send me to an error page.
I made a thread on the support forum and I was promptly contacted by the author with a solution.
The plugin now opens properly, and all my data (from the time I downloaded it) was recorded, even during the time I couldn’t open the app.
Awesome plugin, awesome support!
]]>Rating: 5 stars
Using this plugin for a busy e-commerce site that typically has thousands of abandoned carts per month.
There was a PHP 8.x compatability issue in one of the features, and the performance was lagging for the large number of abandoned cart records we were dealing with. Brought these issues to the developer’s attention. He was very open to our feedback, jumped right on the identified issues, solved the bug and tuned up the code to handle larger stores. Great communication along the way, even over a holiday weekend.
It can be tough to find quality plugins supported by dedicated developers. Not the case here. Outstanding support for an essential e-commerce plugin.
]]>Rating: 5 stars
I was looking for a lightweight standalone plugin that gave me accurate abandoned cart data.
Every other plugin I tried also wanted to try and convert these carts and add-in other functionality, which I don’t need as I use Klaviyo to do that for me.
However, this plugin from SFA keeps things simple and gives me the data I need. I can see what’s being abandoned in just a couple of clicks and sort by Cart, date, quantity or total value.
I upgraded to the paid version and Mike, the developer, has been very responsive to my questions.
If you sell using WooCommerce, this plugin should be in your Top 5.
]]>Rating: 4 stars
I like everything except for the fact that it doesn’t seem to capture all abandoned carts. Not sure how/why that happens.
This is how I know: I spent a few hours watching google analytics real time report and I see people adding stuff and viewing the “basket” page, and then leaving, yet SFA page does not get updated.
Using the Premium version of this plugin.
]]>Rating: 1 star
Major MySQL performance hog from queries like
SELECT * FROM wp_sfa_abandoned_carts WHERE customer_key= ? AND cart_is_recovered = ? AND order_id IS NULL LIMIT ?
as the table has no proper indexes:
explain wp_sfa_abandoned_carts;
+-----------------------+---------------+------+-----+---------+----------------+
| Field | Type | Null | Key | Default | Extra |
+-----------------------+---------------+------+-----+---------+----------------+
| id | int(11) | NO | PRI | NULL | auto_increment |
| customer_key | char(32) | NO | | NULL | |
| cart_contents | longtext | NO | | NULL | |
| cart_expiry | bigint(20) | NO | | NULL | |
| cart_is_recovered | tinyint(1) | NO | | NULL | |
| ip_address | char(32) | YES | | NULL | |
| item_count | int(11) | NO | | NULL | |
| order_id | int(11) | YES | | NULL | |
| viewed_checkout | tinyint(1) | NO | | 0 | |
| show_on_funnel_report | tinyint(1) | NO | | 0 | |
| cart_total | decimal(15,2) | YES | | NULL | |
+-----------------------+---------------+------+-----+---------+----------------+Rating: 1 star
I started with the free version which gave useful information, but quickly upgraded to the paid version to get the extra functions. Using the paid version i was able to see a lot of my abandoned carts were being created in China, which isnt visible in the free version (I only sell to NZ & AUS), so i was able to use the delete function to remove them and get accurate stats to work from. Well worth the US$15. 21/09/2022 Unfortunalty the money_format function was deprecated in a recent php update so the reports are useless now and no replies to requests to fix it on the support email so i wont be renewing the paid version when it is next due.
]]>Rating: 5 stars
Adding an “abandoned cart” plugin to our online store was an afterthought, but sure glad we did. Our customer base is narrow and we already know most of them, so if they have a problem online we can contact them to assist with their order. We’ve also become aware of individuals using our site to apparently “test” credit cards. We’re not sure why, but the attempts have been continuous and often result in cards over limit, invalid, etc. With the knowledge acquired from the abandoned cart plugin we were able to block the IP of the offender. They can probably get around that, but maybe they will go play somewhere else.
This plugin is simple, intuitive, worked right away, and has been completely stress free.
]]>Rating: 5 stars
Simple and effective way to view what customers wanted to buy.
]]>Rating: 5 stars
This plugin was awesome right out of the box, then something within my WordPress environment caused the plugin to stop collecting data all together.
I reached out to Mike and described my problem.
He asked for one piece of information, I provided it, and he gave me a link to download a different version of his plugin that works flawlessly.
Couldn’t ask for more from a functionality standpoint, or customer support. 5 stars all day.
]]>Rating: 5 stars
This is the type of developers wp creators need.
in my opinion this a complete success.
don’t foul it up like others do with their plugins.
update time to time and maybe make it more powerful but keep it easy as it is.
Rating: 5 stars
Works perfectly very smooth
Will be great if you add more features such as emailing customers.
DO NOT MAKE MISTAKE AS OTHER MAKE THE PLUGIN LOGICAL COMPLICATED.
]]>Rating: 5 stars
Great plugin. Works nicely and the developer is eager to help. Cheers!
]]>Rating: 5 stars
Does what we need it to do – Gives us data so we can take action and reduce abandonment. We had a couple of questions and the developer was incredibly helpful.
]]>Rating: 5 stars
Super useful!
]]>Rating: 5 stars
I found this plugin on the repository. The interface is clean and does the job. Some feature that I wish to see, is to configure the currency (the total ammount is showing $ and i work with €). Not a big issue, I can change the source. Another question that comes to my mind is the “autopurge”. I dont know if this plugins will purge the data from the database periodicaly. Checking my own IP would be good when testing, that would help to test on my site when its me who use the cart for testing purposes.
In overall, I’ll keep this plugin installed.. this is all I need. Really appreciate your job.