Rating: 1 star
We used this plugin for our products for several years. It worked well for a while. After some time, it no longer worked to add products to the shopping cart. The button kept loading and loading and loading … customer service couldn’t solve the problem, but we managed to get the button to work with our hoster, at least temporarily. Recently, the configurator simply hangs during the design process, so that no configuration is possible for my customers. Orders have almost stopped coming in for weeks, or even months.
Customer service keeps blaming the problem on us, our website, other plugins, the server … But the problem is simply not being addressed – or cannot be solved.
There are also some errors in the conditional logic rules that make some settings impossible for me.
In the meantime, customer service has completely given up and is not working on my problem; I didn’t even get an answer when I asked how they would solve the problem.
I am very dissatisfied with this configurator plugin and have now switched to another one. With this one, you don’t pay a fixed amount, but a fee per order. That’s fine with me, even if it might end up being more expensive, as the configurator runs much more smoothly and the settings are much simpler.
Rating: 3 stars
Overall the plugin does the job. On the other hand, be careful when many display rules are configured; the page tends to take a long time to load; the same with the images which are all downloaded when the page loads.
I encountered 2 problems recently but my support requests here on the directory and via the form on the developer’s official website went unanswered. I don’t know if there is any support yet.
]]>Rating: 5 stars
Hi
We have compared this one to the 2 major competitors and VPC is the best one by far
nice addons too
and works fine with Woocommerce
thanks
]]>Rating: 5 stars
We are very impressed with Visual Builder. It is a very powerful tool to configure products on a website. Also, when we’ve had a question, the service has been quick and helpful.
]]>Rating: 5 stars
While not an easy product to ‘get your heard around’, once you follow the instructions, it is a brilliant product builder tool.
Personally, I have found the support team to be outstanding.
]]>Rating: 2 stars
I have used this plugin for a few years, and it has gone from bad to worse.
1. On the eve of my product launch and while QA testing I learned the “add to cart” button did not work.
2. I am unable to change the button text without installing another plugin.
3. The collapsible menu is glitchy, you should be using CSS animations for smooth transitions.
Also, the support link you provided does work with my account login.
Here is a quick fix for the button change text issue, use CSS.
a.vpc-configure-button.button { content: ‘new button text’; }
Rating: 5 stars
The support team for this plugin have been amazing helping us achieve what we needed for our website. We are so happy with the finished setup and cannot wait to go live.
]]>Rating: 5 stars
The support team responds quickly and has been very hands-on taking care of any issues. We are very happy with the plugin and the versatility it offers our customers when shopping!
]]>Rating: 4 stars
We purchased the VPC and hired the company to customize it for us. We had everything well thought out and wireframed in advance, so the development went smoothly. Since then, we’ve needed support several times and they have been able to help us.
They are located in Africa, so there is a time delay, but they communicate fairly well and are able to solve most problems in a reasonable timeframe. There have been a few hiccups in communication, but to be expected considering the logistics.
The VPC itself is a bit limited, but it is able to support most of our needs if we are creative in coming up with workaround. It’s one of the only affordable products available in this space.
Overall, I would recommend this team and the support they provide, if you have realistic expectations.
]]>Rating: 5 stars
I am completely satisfied. The plugin offers many possibilities of configuration, working with rules is brilliant. The support is great, fast and very nice. A requested customizing was done at a fair price in best programming work. The support deserves more than 5 stars. I can only recommend the plugin and the additional options. Keep it up.
]]>Rating: 5 stars
I am impressed with the support!
They answer very quickly, which is a great advantage ??
+ it is possible to expand their modules “on request”
Rating: 1 star
This company is a joke. We paid them almost 2.000 dollars for a customization that in the end does not work.
They do not refund you or provide any support. We handed them screenshots of things that do not work, no fix was issued. You have to wait forever until anything happens, in the end it won’t work anyways.
YOU WILL NOT BE ABLE TO DO ANYTHING AS THEY ARE BASED IN AFRICA. Your money will be gone.
This company is a scam.
]]>Rating: 5 stars
Nice configurator with many addons and features.
I had some issues in my website to set it up but the support team solved my issues in no time.
Trully recommended.
Rating: 1 star
Incredibly disappointed by the support. Do not ask for customization! They made us wait for more than two months and took our money. No more news from them. The add to cart button stopped working, the text component didn’t appear and the cart image wasn’t keeping the good ratio. REALLY BAD PLUGGIN, DO NOT USE IT! Many more pluggins does the same thing….
]]>Rating: 5 stars
I’ve used this plugin and it’s nice and easy to configure, also i’ve really appreciate the support, they helped me with some troubles.
]]>Rating: 5 stars
I use this plugin on two very different sites and absolutely love it. Easy to set-up. Both the shortcode and the configurator page views look nice out-of-the-box, but are also easy to style (or you can use a skin.) Love the conditional logic feature and the ability to set prices on the configuration options. I also use the multi-view add-on and although it is a lot of work adding views, the end user appreciates it. I’ve tried three other configurator plugins and this is by far my favourite. ALSO, the SUPPORT STAFF ARE AMAZING: super prompt in their responses, very helpful, and professional. Updates and new features are regular. Well worth it!
]]>Rating: 5 stars
the plugin is very complex of course and not so easy to use but the support is really good
]]>Rating: 5 stars
The after sales service is very fast and they give excellent advice on the use of the software. Great team!
]]>Rating: 1 star
***EDIT – Hey Adeniran don’t bother replying with your generic rubbish placing the blame on your CUSTOMERS. Clearly from the dozen other reviews showing the exact same concerns, it’s not us – it is YOUR FAULTY BUGGY PLUGIN!
Only given 1 star because there is no option to give zero. Having now seen the other reviews, I really wish I’d checked this listing prior to purchasing the plugin and numerous add-ons via their direct website.
This is clearly a scam as they are selling a product that does not work.
I paid over $120USD for the plugin and a handful of add-ons.
I installed them all and not one of them works. I followed every step to the tee and it does not work out of the box.
When you press the add to cart button, it sits there loading infinitely, does not go anywhere, does not add to cart. Same with the save for later add-on, same with every add-on, nothing works.
I reached out to support and they gave me a list of steps to ‘conflict test’. I followed the steps, nothing worked. I installed the plugin on over 10 generic wordpress themes, the plugin works with none of them. I disabled and deleted every other plugin except the VPC plugin and woocommerce, still – it doesn’t work.
I asked for a refund as it was taking far too much time and effort to get the plugin to work, I’ve never experienced a plugin so difficult to work with, and I’ve purchased hundreds of plugins. Every other plugin works out of the box, NOT THIS ONE.
They denied my refund and instead gave me more steps to fix the issue. The steps yet again didn’t work. I requested a refund for a second time, they denied my request again instead asking for my hosting login details. I am not comfortable giving them access to my hosting as they are clearly scammers.
I requested a refund for a 4th time, to be told they have a policy stating they won’t issue a refund if you don’t let them attempt to fix it first. Okay, I gave them login access to my wordpress installation. Again they’ve asked for other credentials to my entire hosting account.
Clearly I’m not going to get my money back which is DISGUSTING AS THEY HAVE SOLD A PRODUCT THAT DOES NOT WORK. Dirty grubs, steer well clear and make sure to never give these scammers a cent of your hard earned money. Germs
]]>Rating: 5 stars
I have been using this configurator (full version) for 1 years also for quite complex and configurations with conditional rules.
So far I am very satisfied with how it works and also with the support I receive from the Orion Team. They are sensational, fast, very kind and supportive.
I recommend this configurator to everybody.
Cheers
]]>Rating: 1 star
If you don’t pay subscription your plugin will STOP working and they will not provide you with a download link to use the plugin after the subscription expires. I bought this plugin first on Themeforest where they promised lifetime updates then moved to their website where they again promised lifetime use and updates… Now after 3 years you have to pay a subscription of 50$ / year for 300$ lifetime (this is something i would never take from previous experience). When trying to talk to support they are just saying “we send you emails about all this” and avoiding solving things out. I strongly recommend for you not to integrate their builder and look for other solutions on the market.
]]>Rating: 1 star
I echo the reviews of multiple users. Do not spend any time on this plugin and please do not purchase the full version. I highly recommend Lumise Product Designer for WooCommerce instead. We spent hours configuring this plugin to do what we needed, only to realize that once a product was customized it would not add to the cart. This was the case on default WordPress themes with all plugins deactivated. The support team was very slow to respond, and it took 2 months for them to try and resolve the issue, to no avail, and it ended with us telling them to stop trying to fix it as we found another solution. To make matters worse, we did not qualify for a refund. DO NOT USE THIS PLUGIN! Use Lumise Product Designer instead.
]]>Rating: 1 star
I have 5 days purchased their plugin. All bugs and it’s not developed properly. I asked for some solutions but the support has auto-responses, and based on the preview reviews I believed they will go nowhere with this and I will waste my time.
I asked for a full refund as this plugin doesn’t fit my needs. They have it clear in Terms and conditions that they will full refund in first 16 days. But no… do not accept to refund and requesting for me a staging of my website, and a list documented of what is not working on their plugin.
So I’m supposed to work for free for them and tell them all these details, waist many hours, so they can refund me 100$???
They refused the refund.
Stay away… nothing will work with this plugin…. and you will waste your time as I did.
]]>Rating: 5 stars
The Plugin is great and there is no other like this. Not only for woocommerce and very easy to use. I purchased the Pro Version with some addons. Also the support with live chat is really great, and they helped me with some custom css and style. I am using a CDN as well and there are absolutly no issues at all.
]]>Rating: 1 star
We used the full 1hr demo about 20 times and also used the free version for days to test this plugin. When we contacted the makers about a problem this was the reply.
Hello, that’s actually not a bug. That’s how it was built.
If you don’t have any more questions for now, I would love to close this. Please feel free to start another conversation if you have any more questions ??
The documentation is poor and the replies for help are limited in the usefulness, when you ask where is this item in the documentation found in the plugin to be referred back to the documentation is not helpful only after using another forum did I find out that feature was not available
Rating: 5 stars
Pending to purchase the plugin. I am worrying about here are so many negative reviews. I wish I can know why people say it is not working.
The other one on the market is also great. but it is not powerful when comparing to this one. I hope this one can get as many support as possible.
Rating: 1 star
I had high hopes for this plugin, but sadly my experience was a disaster. I started with the free version to get familiar and I initially liked what I saw. Some of the features we wanted were in the paid version, so I decided to upgrade.
What a disappointment. I followed their written documentation exactly and could not get the preview to work. I reached out to support. They kept referring me to the documentation, which I read multiple times! At a certain point, the support team just kept sending links to the documentation which is NOT how to handle customer issues. That’s a lazy approach to problem solving.
The plugin itself is not easy to use. Setting-up the different views is cumbersome and time consuming – which I suppose would be fine if it actually worked. I attempted to use the multiple views add-on and the custom text add-on.
I’m sure they will respond to this review saying, “we offered suggestions through email” or “it was few days since we heard from you, so we closed your ticket.” My favorite was “in this screenshot, we see you didn’t define that option.” Well I subsequently did, and it still didn’t work!
The communication was ridiculous, and not how you should treat someone who made a good faith effort to get this plugin to work.
At the time of this review, I’ve politely asked for a refund which they are denying. I hope that in reading this, other WordPress users save their time and money. Look elsewhere for a solution!
]]>Rating: 1 star
No sirve a no ser que pagues, pero es que encima si vas al soporte a preguntar por una versión de prueba y cómo funciona, te tejan en visto y no te responden.
]]>Rating: 2 stars
i was able to get this plugin to function for me despite the documentation in the free download giving instructions for features only available the paid version.
when i asked support about these missing features (behavior & conditionals) and several questions indicating i might want to purchase the full version, i got no real answers, except that those features detailed in the free version help docs are not available without purchase.
things i don’t like about the free version:
– the UI is wonky and looks like there’s something missing, popups attach weirdly to browser top edge and don’t stay associated with the item being edited
– the add to cart button on product archive does not trigger the configurator, only clicking the title of the product does.
– there is no way to put a ‘blank’ image in for the base image of the product
– the product price is carried through to the configurator but not the product name.
– a composite image of the final product built does not appear in the cart
– disappointing first support contact as enumerated above
i likely won’t bother with the paid version right away based on this experience.
]]>Rating: 5 stars
This is a good plugin
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