hello, I am very interested in this plugin, but have a few questions and your contact form on the website is not submitting, at least for pre-sales questions.

1) You mention that it works well with product variation plugins. Can you please indicate with which ones it works well and how it interacts.
2) I have a 3D-Model which has multiple elements that can be customized. Is this plugin able to either apply color variations to different parts of a single model OR “overlap” several 3D models so that each can be updated individually, giving the illusion of one, single model with multiple customizable parts? As an example, If i had a cube and a person can select a color for each side.

Your plug-in js repository link is not accessible in China, so I can’t use it normally even after I pay, please replace your js repository address link with a public library CDN address that can be accessed worldwide (including China).After testing, Apple ios device ihone15pro can’t display the AR enhanced display icon with the default browser, please fix this function

• This topic was modified 4 months, 4 weeks ago by huashenhuajia.

Dear Support Team,

I’m experiencing an issue with the display of a .glb 3D model in your viewer. The model appears without any textures, even when using an HDR environment image for lighting. However, the same .glb file works perfectly and shows textures when viewed in other applications, such as Amazon’s 3D viewer and the Windows 3D Viewer.

Could you please help me understand why the textures are not visible in your viewer and what I might need to adjust to resolve this? The consistent visibility of textures on other platforms suggests the file itself is intact, so I suspect this may relate to viewer-specific compatibility or settings.

Thank you very much for your assistance! We would like to license the plugin, but not in this state.

Best regards,
Jan

Hello,

Tried to contact you via your website but your contact form is not working. We are seriously planning to go pro on your plugin, as we see all the functions we need. How ever we only where able to make it work through short code. But we need this as full integration with woocomerce as we use a lot of variable products. We have Astra Theme installed with Variation Swatches for WooCommerce from cartflows, we are also using Custom Elementor Product pages, is there any way we can make this work?

Hi, I was really loving the plugin, untill I tested it on google chrome and it showed a blank page… on firefox works perfectly….. what can I do?

Please help

In the camera settings, when the “Vertical limit” fields are not set, the placeholder text indicates “0.00”, which I do not believe is the default. It seems to be more like “20” (top) to “160” (bottom). Not necessarily needing an update, but for clarity, might be nice to show whatever those values are as the placeholder number if the user does not specify.

Also with the “Vertical limit” fields, it appears as though those values are limited to 0 to 180. Values outside this range act as if they were the bounding number (i.e. “-45” will still look like “0” or “200” would be like “180”). The only restriction this creates is that you could not have a negative angle of the model (like leaning the top edge towards the user, for example.). It is only possible to rotate on this axis 180o (not 360o). Again, not an imperative modification, but giving feedback on my experience.

When setting the viewer camera settings, if either value for “Initial camera position X” or “Initial camera position Y” is set to “0”, the feature will not work and the default angle will be used.

I needed the “X” value to be “0”, but “Y” to be “-180” to give an overhead starting position. The only way to make this work was to set the “X” field to “0.01”, the lowest possible value that the field accepts.

Hi!
The plugin documentation is not working, an error pops up.
I have a problem regarding the operation of the fullscreen on my site – when clicked, nothing happens (no errors in the console).
I have checked on different devices and different browsers.

I can’t seem to get the AR working on my product page, the button spins but nothing loads. Please could you help.