Rating: 5 stars
Userway is the only ADA plugin we use for our agencies clients. It is simple to use and even easier to setup. Customer support is always quick and easy. We love Userway!
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Userway is the only ADA plugin we use for our agencies clients. It is simple to use and even easier to setup. Customer support is always quick and easy. We love Userway!
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We have been using the service for over a year for our client. Both the operation and installation seem to be simple and intuitive. But what really decided about choosing UserWay was the fast and efficient service, supporting not only the product itself but also the customer’s www environment. Step by step, we managed to transfer the service without the need to uninstall the plugin. Thank you Leo!
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I recently had the opportunity to interact with UserWay’s customer support while trying to install their accessibility widget on my website. I encountered some difficulties during the installation process, but the chat support representative I spoke with was incredibly helpful and proactive in assisting me.
He patiently offered several solutions and troubleshooting steps, ensuring that I understood each one and guiding me through the process step-by-step.
Thanks to UserWay’s excellent customer support, I was able to successfully integrate their accessibility widget, enhancing the usability of my website for all visitors.
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I’ve been using the Userway widget for some time now and although I’ve only opted for their free plugin it’s always been reliable and is frequently updated. Now that my client base is growing I’m considering opting for their paid options just to take advantage of their premium features.
I had an issue today where one of my websites wasn’t being recognized on the Userway dashboard. I clicked on their support chat feature and in less than 5 minutes I received help from one of their support agents named David. He was courteous and resolved my error quickly.
My experience with Userway has been nothing but positive and that’s why I’m happy to leave them this review. Hopefully other freelance web designers out there like myself that are searching for an accessibility plugin will come across this review and give Userway a shot.
Rating: 5 stars
Userway technical support was very quick to respond initially in the chat and resolved the issue very quickly as well.
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Not only is UserWay an excellent product to make sure your site supports all users that may visit but when you need help generally it takes hours or days to get a response. Not with UserWay, I got immediate help and results. Love that!
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An investor let us know they were having issues viewing our site. The widget makes it super easy to view the site with accessibility features and we didn’t have to change any of our coding, which is a huge relief. I like that the icon is easily visible but I could adjust the color to more match our site. So far we really like it.
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It works well. I recommend purchasing the annual subscription if it’s for a client.
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I express my sincere appreciation for the outstanding support your team provided in resolving my recent issue. I am thrilled with the level of dedication and professionalism demonstrated by the UserWay team. Your commitment to ensuring a seamless experience for users like myself does not go unnoticed, and I am genuinely grateful for the assistance you’ve provided.
Thank you for making accessibility a top priority and for the incredible work you do. It’s a pleasure to be a part of a community that values user satisfaction. Keep up the fantastic work!
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The best!
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I love this plugin! very easy to use. most recommended.
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I definitely recommend installing the Userway plugin on websites in order to get Good accessibility to the site for people with disabilities.
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An exceptional service, and an important plugin that provides a comprehensive answer.
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I have been using Userway now for almost two years for ten sites. I find the widget works well and is easier to use for site visitors than all the others I tried.
I just had my first interaction with support in almost two years and it was an excellent experience. Really efficient and professional. I am very happy with them and highly recommend them.
Rating: 5 stars
I’m hoping this helps people with our website. I found it easy to use and install (you have to add the embed code!). It’s not in the way and the positioning in the free version is flexible unlike other accessibility plugins.
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Set up is quick and easy with loads of features. Customer service is fast and convenient. Highly recommend.
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As person with disability, I tell you this plugin misrepresents. It makes website worse. And it will not stop you from being sued.
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I tried this across multiple sites, page editors and themes and it does the job perfectly on all of them. A must-have plugin. Always works, never breaks. Thank you!
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Great plugin, customer support even better!
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Userway is willing to work with me regarding pricing options and make certain it is properly installed for maximum effectiveness.
I will follow up with a two-month review of how well the accessibility is working.
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UserWay makes barrier-free access to websites possible with AI-based technology solutions.
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We needed a fast and simple way to get our accessibility compliance. After installing UserWay, the site just works with WCAG compliance with no additional development or changes. We are extremely happy with our choice, it saved us a lot of money in avoiding to have to develop all these capabilities into our workflows (most of which are just out of the box software that we could not and would not want to modify by ourselves).
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Firstly the support – excellent. Friendly and highly responsive, couldn’t ask more. A person who needs these services isn’t always confident in asking for help; I feel Userway understands that.
Full accessibility compliance is expensive, no way around that. Its probably cheaper to rebuild to WCAG guidelines and scan the result; and as some have said, it doesn’t fix everything. However, for a free widget, what it fixes is fixed well, and that is according to those who have to use it.
What Userway does is give an awareness of how much there is to do and how easy it is to slip. It gives a platform on which to build self-discipline in site development which was completely absent a fairly small number of years ago.
For being able to steer developers in the right direction, I consider the rating here well deserved.
Rating: 5 stars
I was pleasantly surprised by my experience with UserWay. As a very small startup brand that values and promotes the rights of Disabled people/people with disabilities, we wanted an accessible experience for everyone one our website. When I made an error during the process of installing it, the company was incredibly responsive. Jonatan R responded quickly when I reached out, and he set up a time for us to video chat. He was so patient and walked me through the process, answering my many questions. I was impressed that he did this for someone simply trialing the product and not someone who had purchased it. His patient, supportive response was memorable and now I hold that as an expectation from other companies we connect with. I felt the entire customer service experience–not just the widget–was accessibility based.
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I love this widget. I did not even install it for accessibility reasons. It’s simply nice to toggle the colors whenever my room is dark or lit. I got no performance impact but I believe that if you have lots of plugins you should be careful as usual.
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what is the purpose of this plugin if it just modifies your website to make text bigger and changes background? this doesn’t make the website WCAG compliance.
Paying $500 for a button that changes your background and makes the font size larger ??
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Like the review below me says, there is not a shortcut to accessibility.
This is a cheap hack, or a gimmick. Please don’t waste money on their “solution”.
WCAG 2.1 AA Compliance takes time and effort which can’t be solved with Userway.
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There is no such thing as a quick fix (one button click) for accessibility. This widget may be, at best, work like a small band aid.
An accessible website needs amongst other things, semantic HTML5, good keyboard accessibility, meaningful (handwritten) alt texts for images and good screen reader feedback. This widget cannot provide that.
The claim: “WCAG 2.1 AA Compliance is Within Reach” is a very bold one.
Design and build a website from the start with accessibility in mind.
The WordPress Accessibility Handbook is a good starting point.
Note to the developer:
The button to activate the widget doesn’t get keyboard focus. So can’t be activated by keyboard users.
If you want to know more, I recommend reading:
Reminder: Accessibility can’t be solved automatically by Joe Dolson.
Rating: 1 star
Shows compatible with 5.4 and WordPress is now 5.6. Why no updates?
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