I’ve just updated ucare 1.7.2, all in one security 5.1.3 and WordPress 6.1.1 to the latest version

ucare seems to be crashed with this error logs

[15-Dec-2022 03:19:53 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /var/www/html/wp-includes/meta.php on line 1185
[15-Dec-2022 03:19:53 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /var/www/html/wp-includes/functions.php on line 3784

If I turn off the security plugin, the support system works again. If I leave the security plugin on, other pages work well, except the support system.

Is there any well-known issue for this?

The page is showing up blank. I’m not sure if a plugin is interfering with it but it was just fine and now nothing ?? please advise.

Hello,
I noticed that my support ticket attach file button is not working in the create support ticket area. The text in the attach file box also is not displayed there. Pls kindly assist me

I just repurchased this plugin today for a client who has been using it for almost 2 years now and when you visit the ticket page the screen is blank. Please help as their customers really love this platform and have been complaining that its’s down.

Hello,
I want to move the get support icon on the bottom left position a little bit upward from the current position, pls how do i just it.

Hello,
I noticed that my support ticket attach file button is not working in the create support ticket area. The text in the attach file box also is not displayed there. Pls kindly assist me

Dear all,
after there seems to be absolutely NO support for paying customers from the uCare guys, I’m kindly asking the community for help.
Right now I’m working on our new project, which also includes uCare Pro.
The SEO analytics tool XOVI, we use, reports that the support/login page doesn’t have a title or it’s empty. I found a saying on the uCare README, that tells you could integrate the Login plugin, simply by adding a short-code [support-login].
I tried that, of course, but I’m very disappointed as that just shows an odd “Get help” link, which then redirects to the real Support Login page.
I’d be very happy if anybody could tell me how to fix it, and even more, if there’s an option to customize the Login page a little (Regarding text)

Thanks very much in advance

BlindOracle

Hi

how can I add a new language ? I can translate the .po file, but whats next ?
Is there any config setting to change the default english language ?

Thanks

My website is not letting people to register and the Register button not appearing

Hi everyone

I purchased a license for uCare Pro and I try to configure email piping, but settings not shown email piping tab.

Please help

Best Regards

I am unable to get support from ucare support

After purchasing pro fetches on the 23rd I have tried several times to log a support ticket with ucare support and smartcat designs with out any luck

Does anyone know how to get in contact with them

This needs to have the option to remove. I don’t want my admin area cluttered up with Themes I will never use. Please fix.

Can I allow ticket opening without user registration? Generating a code to query ticket status?

Hi there,

all uploaded files get new filenames: instead of BlahBlah.jpg it’s
333dc808-f9be-4d32-b335-166cf487e6b0.jpg

That’s a massive problem, is there a fix or idea what causes this?

Greetz
Tom

Hi
I have translated the .po file into Spanish without problems, from the files in /ucare-support-system/i18n/languages, but I still have some texts in English that I do not know where to find for to translate. My site is completely in Spanish, and these texts are specific to the uCare plugin. An example is the text “Continue” in the email entry window. Other texts are “Keep me signed in” when entering the password. There are several similar examples, little words. I hope you can help me.

i get this permenant message stuck on bottom of my wordpress wp-admin page
and its not going untill i deactivate the plugin

can you please solve this issue?

The Create Ticket button does not work, when I press create nothing happens. I bought the premium plug and there is TERRIBLE SUPPORT. TOO MANY BUGS IN PLUG IN. YOU can not deactivate or delete plug in. TOTAL WASTE OF MONEY….TERRIBLE SUPPORT!!!!!!!!!!!!!!!

Hello,

We are using the version 1.7.1
I have a consecutive issue with log in with existed user:

1. Step: typing my email address
2. Step: typing my password
And at this step nothing happening, no error message, no any visible change on the site
I’ve tried with support admin user
And with support user as well and none of them working

Could help me, what the reason can be?

Thank you very much, in advance!

Unable to delete plugin, problem: delete failed: Internal Server Error

After deleting the plugin via FTP, all members have no access to the member center.

Hello
There is no chance to delete this plugin from my website backend, in developer mode…I had previously a page named “Support”, and after installing the plugin, it doesn’t work properly. On another website, it works nicely, but here not. How to proceed? I sent you a few emails, but no answer from your side. I would like to buy pro version, but I am afraid that support is not so good, sorry to say that. Related with plugin, I appreciate it as very good.

Does your product supply a shortcode to create a ticket from WooCommerce -or- how would I be able to auto generate a ticket in UCare?

Your check out page to make a purchase doens’t work. After filing in the form it either says the cart is empty or that you need to log in to your account first.

Is there anyway to change the ticket fields without purchasing Pro?

The plugin is completely in English. I wish to translate to Brazilian Portuguese. I tried using “Loco Translate” but I could not because only three sentences appeared for translation.
Can you help me?

Hey uCare, first off… Really cool plugin, we like it a lot!

However, when either agent or customer clicks create Ticket, we see a list of available categories and can choose these. However the product form below, is blank. We have just about 3500 products, and these would be a lot to show to begin with, but all in all nothing shows even if we wait for a longer duration.

i have been testing the plugin, great work guys. My question is is there a way you can allow users who submit enquries via Contact Form 7 to go through uCare support system

hi, I was trying to shorten the process of registering new users and I was wondering why there are no options to choose if an user may insert directly his password instead of generating a random one and than have to change it by the url in the email sent by the system. Am I missing something or is it possible?

• This topic was modified 6 years, 4 months ago by lucascino.

can u add RTL ( arabic ) as this plugin didnt support RTL MODE

hello,

I updated the plugin and it seems that existing users can not login. please advise.

thank you

hello is there any way to set up support user role by default in all my clients when register?

• This topic was modified 6 years, 5 months ago by kader1303.