Hey, could you please bring a option, so the Widget is not loaded in the Backend and also we can filter on which pages it is shown. We are using a PoS and the cash registers is on the website. Now the widget is in the wrong place and disturbs.
]]>The new version is not working on mobile. There is a scrolling to the right (Icon is on the right site). A Rollback solved the issue
]]>On the page u see 2 Times the stars. One from the Woo Reviews and one from Trusted shops.
Thats bad for Usability. How we can combine that? Or what solution u have for this?
Hey, we are new to your plugin and tried the “Export old orders” Tool. Now we have seen plenty of Orders which are twice inside there. Also for products like “Add account Fund”. Is there a way that these orders don’t get exported when the products are disables for getting reviews?
]]>Hi,
I would customize the Trusted Shop’s widget via CSS in this way:
.trusted-stars-service-widget.wrapper {
justify-content: left !important;
margin: 0.40em !important;
}
When I do the modify in the Chrome Tool I’m able to see the chang but when I apply the code in backend the widget remains the same.
How can I do these changes to the Trusted Stars widget?
Thank you.
]]>Hi!
I need some help with your plugin. I have serveral websites, one for each country, that sell the same products and I want to display all the product reviews (from all countries) in every website. Is it possible to combine them? Until now, each country had its own channel.
Best regards
]]>Hi,
Can you please clarify where to see / set the settings from the last version changelog: “New: Send review invites based on custom order status” ?
Thank you,
Hi, the K?uferschutz/automatic customer data collection through Trusted Shops on the order-recieved page is only allowed in Germany if you have consent of the user. How can thsi be enabled in your plugin?
]]>Hi,
Is it possible with some plugin settings, or a filter, to completely disable the Widget functionality? I mean this:
https://snipboard.io/zUc5LW.jpg
Best Regards
]]>Hello all,
We are currently utilizing the WooCommerce Product Bundles plugin. The majority of our products consist of bundles. We aim to gather Trusted Shops product reviews for these bundles that can be purchased from our online store. We are already using Trusted Shop for our service reviews, and I have also activated the review function for products. Each of our bundles has a unique SKU, and the invitation feature is also enabled in our Trusted Shop account. However, the system is currently sending invitations only for service reviews and not for product reviews. What could be the underlying reason for this issue, and how can it be resolved?
Thank you.
]]>Hello,
I have turned off the Trusted batch but it keeps showing on our page. On the right side where our chat should be! Now our chat is not usable.
Even if I turn on the badge and select left side it shows right side.
I don’t want to show the batch. please fix this bug.
]]>After connection the api I get an empty screen with an Javascript error. How to fix this?
Error: Cannot read properties of undefined (reading ‘insertBefore’)
Hi, is it still possible to use the Trustbar on top of the page instead of the floating Trustbadge with the newest version of this plugin?
Thanks
Hi guys, any news on hpos compatibilty?
Its still in the list of incompatible plugins and we want to upgrade our platform this summer.
Hope to hear from you soon!
]]>I’ve added the review carousel to the homepage but it won’t show up: https://snipboard.io/aK3Mxq.jpg
Also, how can I control the place it actually shows up?
]]>Hello,
I configured TrustBadge at dashboard to display 10 px from left side (,,po lewej” at polish lang.) margin.
But mostly it shows at right side (archives, product), and it makes ,,noice” at page.
At some pages (like cart) Badge going to left, that I want and it is very clear and nice:
Hi!
How can I change tab title (inproduct page view) usgin add_filter()?
My snippet not working:
function rename_ts_reviews_tab( $tabs ) {
$tabs[ 'ts_reviews' ][ 'title' ] = 'Opinie';
return $tabs;
}
add_filter( 'woocommerce_product_tabs', 'rename_ts_reviews_tab' );I don’t want to install a plug-in to translate the site.
]]>Hello,
I am working at Woodmart Theme, few weeks ago I added to website Trusted Shops plugin which collect reviews from customers, but I need to configure manually product page to add Stars and Reviews.
I made first step and I added this code, which works correct:
<!– Begin eTrusted bootstrap tag –>
<script src=”https://integrations.etrusted.com/applications/widget.js/v2″ defer async></script>
<!– End eTrusted bootstrap tag –>
I get few reviews, but there isn’t shows at review tab: Link for logged users
At product tab, I see information: This product has not been rated yet.
And I see some widget, that shows itself, like I configured review already, so what is wrong? I didn’t remember that I made steps from below already, so I am thinking that is some mistake:
Please tell me, to which file should I put this one code?
<!– Begin eTrusted widget tag –>
<etrusted-widget data-etrusted-widget-id=”wdg-fee80351-83b8-4c5f-bc54-31a18be2d193″ data-gtin=”YOUR-DATA-GTIN”></etrusted-widget>
<!– End eTrusted widget tag –>
Short documentation from Trusted Shops Plugin:
Where to use?
In the footer below the product description
In the column next to the product description
Supported devices
Mobile devices with a display width of 320 pixels or more
Stationary equipment
copy and paste the following code into the body of your online store where you want the widget to appear.
`
Hi
We enabled the plugin and set it up correctly on our multilingual staging site. On our French page (multilingual done by WPML) the badge is not showing. On the German site the badge is showing correctly. Can you please have a look what could be the cause of that?
Regards
]]>Hi!
Seems that from last update is there an incompatibility with jetpack search.
The search is totally blocked.
If I disable this plugin, the search again works ok.
I tried to disable the budget from options but still the issue, I need to fully disable this plugin.
Can you fix it, please?
Thank you!
Hello,
The plugin will not display the badge while this option is enabled. I’ve tried disabling all other plugins and switching to a default theme, but even then the badge still doesn’t show.
Can you help me with this.
]]>Hi there,
We’re using the following shortcode to load all reviews:
[ts_widget id="wdg-965e6c57-9212-4b12-a36f-xxxxxxxx"]
However, on the front-end, we get the following console error
v2:1 Could not load feed SyntaxError: Unexpected token ‘<‘, “<?xml vers”… is not valid JSON
Any idea what’s going wrong?
]]>Hi,
Even with the trustbadge turned off the plugin still loads the external JS file:
https://widgets.trustedshops.com/assets/trustbadge.js
For the sake of optimization and good practice you should avoid loading the file.
Thank you
]]>Hi,
I have a multilingual site so I need to put a different ID for each page / language of my widget.
WPML doesn’t allow to modify the shortcode code since it’s not a text to translate.
So how can I do this then?
Thank you,
]]>