Authentication runs through trusona.net. For a few days, this domain appears to be unreachable. The error I get is this:
gateway.trusona.net’s?DNS address?could not be found. Diagnosing the problem.
The domain not being available is confirmed here:
https://downforeveryoneorjustme.com/trusona.net
Oddly, I can still access the domain when using Safari, where I have Private Relay set up.
]]>I just installed Trusona on a new website. Trying to login with Trusona generates the confirmation dialogue on my phone, but the website redirets “You haven’t been authorized to access this WordPress site. Contact the admin for access“.
*I* am the admin.
How do I resolve this?
]]>I’m running Trusona in ‘Trusona only’ mode. Yet, WordPress still sends me messages saying that users have”been locked out from signing in or using the password recovery form for the following reason: Exceeded the maximum number of login failures…”
I would think that, with ‘Trusona only’ it would no longer be possible to try to login in any other way. Or?
]]>I observe that WordPress doesn’t update last-login times (in the Users menu/page) for users who come in via Trusona…that would be really helpful for login event audits.
]]>I regularly have to re-authorise the Trusona app on my phone. This is annoying.
Why does this happen? How can this be resolved?
]]>Hi!
Love the plugin and am using it on many sites. 5 stars for sure!
But does the confirmation chimes have to be that loud and harsh? I literally have to close my ears when tap on Accept…Or it hurts…
ThankQ.
]]>Hello,
I really like Trusona! Very glad that you offer this for free!!!
Is there a possibility to add the Trusona login button to a custom login page?
I need to design a custom login page and would really appreciate being able to insert the Trusona login button there.
Maybe via a shortcode or directly with the php code?
Thanks!
]]>Dear Trusona Customer,
Today, Apple is releasing iOS 15. Unfortunately, our internal testing has shown that there is a serious defect that effectively prevents the Trusona mobile app from working as expected.
Our recommendation is to hold off on upgrading your iOS device to iOS 15 until we can resolve this defect. We are working diligently with Apple and we’ll notify you as soon as we have a fix.
If you have already upgraded to iOS 15 and are experiencing this defect first-hand, please contact [email protected] ASAP for guidance.
Feel free to visit our service updates webpage at status.trusona.com and subscribe for all future updates.
Thanks,
Trusona Customer Success
Trusona Version: 1.5.3
WP version: 5.5.1 (latest)
If active my login page looks like this ? https://imgshare.io/images/2020/09/17/Screen-Shot-2020-09-17-at-23.26.17.jpg
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]]>Hello
I used Trusona on a long time and all was ok
Recently, the classic login stopped working (there is no way to enter a password – field is disable) ( screen – https://joxi.ru/L21QN1qC063PG2 )
I checked the settings – the classic login option is not disabled anywhere https://joxi.ru/YmEJbQdCMZV4Y2
I reinstalled the plugin but it didn’t work for me
I disabled all plugins, leaving only the Trusona – that also didn’t help me
Switching to a different theme also didn’t work for me
Could you help me please
]]>Hi,
Recently installed Trusona as it looked very appealing to have on my site but now I’m having issues with the plugin and I have a feeling it might be a compatibility issue with another plugin.
When I try to log into my Admin Dashboard, the it displays properly for about 2-3 seconds before it disappears and the log in is completely gone and just displays the background color.
Refreshing displays it again for about 2-3 seconds before it does what I mentioned above again.
I can give you my link (privately) if you send me your email, that way you can try to replicate the issue or at the very least see what’s happening from my perspective.
Thank you!
]]>Hello,
Does this work for WP only? How about WC & Buddypress?
Is it possible for us to have our own white label version of the QR code generator app?
Thanks,
Louis
]]>What is the purpose of trusona
Is it just for admins to login to the backend?
Or it is meant for users as well to login to the frontend?
TIA
Colin
]]>We’re receiving an ‘Updating failed’ message when trying to update/save content after installing Trusona on a user account. Same issue on all types of content (pages, posts, custom post types), it’s not possible to make any edits to content.
If I login in with another user account not using Trusona they can update content without a problem.
To fix: After deactivating and deleting the plugin, logging out, then logging in again, functionality returns to normal on the user account that was using Trusona. Have tested multiple times, and it seems directly linked to the plugin.
WordPress 5.2.2, hosted on WP Engine. Can’t see any relevant errors in error logs.
]]>Hi,
We’ve recently upgraded out wordpress site to 5.1.1 and we’ve started having issues with wp_logout() throwing us a 302 http response with no errors/warnings.
We’ve narrowed it down to do_action(‘wp_logout’) causing the error and after some more troubleshooting we’ve seen that the Trusona plugin is adding some hooks/functions to the wp_logout action. After temporarily deactivating Trusona the issue has been resolved.
So my question is, is there any new functionality with Trusona that triggers a 302 redirect starting from WordPress 5.1.1?
Wordpress: 5.1.1
PHP: 7.2.16
Trusona: 1.4.5
Any help will be appreciated as we still plan on using Trusona in our WordPress site. Thanks in advance!
]]>Hi,
So Trusona is awesome. On a Desktop browser, it works great both using the iOS app and the Android app to validate. On iOS when you sign into the site from the device it opens the app, confirms it and you are logged in, but here is the issue:
When trying to sign in to the site from an Android mobile device, sometimes it doesn’t redirect to the app. When it does, it asks to validate id (passcode or biometric) and then instead of opening a page where you can accept the login (like iOS does), the Android app opens the normal camera scanner. This obviously then doesn’t work since you can’t scan a code if the QR code is on the device you are trying to scan with.
Can you please advise me on what to do? We want to use the Trusona ONLY mode since we use it for backend purposes only and the idea is to make our backend much more secure.
Max
]]>I have deactivated Trusona plugin on a number of sites, but cannot delete it from my list of installed plugins. The text “deleting…” appears next to the plugin, but it is not removed.
]]>I’ve installed the plugin, and the WP-login screen now shows the Trusona option. When I click on it, I get the Trusona page, but no QR Code to scan.
If I log in on my mobile, I can log in with Trusona without a problem, so at least part of the system is working. Any idea what I’m doing wrong?
My tablet also doesn’t work.
]]>Hello,
I have installed Trusona for WordPress on two websites, PCsteps.gr and PCsteps.com.
On PCsteps.gr it is working perfectly. On PCsteps.com, however, the Classic Login won’t work at all, and it shows a bit of code.
The two websites have the exact same theme and the same plugins, with pcsteps.com actually having a few plugins fewer.
Any idea how to troubleshoot it?
Thank you
]]>Hi,
i am using “ultimate member” as the membership plugin in my site, i am using their service for login other than https://domain/wp-admin. is there any way to add a short code to a custom page than default wp-admin page for trusona login ?
]]>Hi, I am using Trusona on one of my developments and on certain user features, it requires the users to verify their password. The passwords we are using are extremely secure, long, upper and lowercase letters, numbers and symbols so that will be really a task.
I want to be able to place the login with trusona button with the option to enter the password. This is a custom page template I wrote so I can easily implement it, thanks for the great plugin!
]]>Hi
Before I set my wordpress to “Trusona Only Mode” what is the procedure to undo this action and allow for normal login, in the event your app stops working for any reason?
Cheers, Colin
]]>Hello,
Since WP 4.9 update, after login approval, Trusona doesn’t redirect to the dashboard anymore.
The issue occurs on all my 6 WordPress sites.
Trusona stuck to an intermediate page with the URL:
myDomain.com/wp-admin/admin-ajax.php?action=trusona_openid-callback&nonce=bc8bb1011976dbab5776ba8d87a51368806ec21a&state=1f9e9061787b7b9cbb64a8cf1dfa43e98083032d&code=agk80269lsduedusak07r9vkadel98q9e9r9la9ssgq8ifq1nd9
This page is blank with only the number 0 displayed.
Is someone already have the same issue?
]]>Hello, I really wanted to try this and I installed the app on my android phone, but it says that the device is not compatible.
I have a brand new, non-rooted, Xiaomi Redmi Note 4 running on Android 7/Nougat.
Can you please let me know?
Thank you.
I am using this on another site so thought i would also use it on a second one, i have followed all the instructions as before, verified email address etc. I login with the screen graphic, accept in the app but it just goes back to login with Trusona each and every time on all browsers.
what is wrong with it?
]]>Is there a way to change the hero image on the login screen?
Possibly white label the screen?
Recently, I have begun receiving the following error when using Trusona in our test wordpress environments.
{“message”:”This redirect URI is not authorized per the client configuration”}
Can you describe why this message appears, as well as how to go about authorizing a redirect URI.
]]>