The only instructions I can find are “Download TrackFree Plugin, Install and activate at WordPress” – I have done that – now what?

How do I access / use this plug-in? I cannot see it anywhere on my dashboard.

I would like to customise the email notifications my customers are going to receive. However, it only gives me the option to customize by coding. Is there any way to customize the email without coding, like a drag-and-drop maybe? Thank you.

Hi,

Has there been an API update in the past 10 days ?, I am missing the “Shipment Status” on my ORDERS page of WooCommerce.

BUT

I have the Shipment Status of order before 10 Days ago.
And if I go through the Trackfree Dashboard all the statuses are there.

Please note you fixed the Fastway Ireland issue re “contactless delivery” about the same time.

Many thanks

Regards

Mark

Hi,

Trackfree not updating correctly, I can track orders manually and the have been delivered, but via trackfree they are “In Transit”.

This error started about 3 weeks ago.

Is there an update to resolve this issue ?

Many thanks

Mark

I just tested my website and according to Google, this plugin slows down my website by 7 points.

WordPress latest version
WooCoomerce latest version

Hi,

I can see only BlueDart, DHL, FedEx in tracking options. please suggest how to add Xpress bees in that plugin.

Thanks.

Try TrackFree today free upto 250 shipments lifetime.

What to do after 250 shipments… and whats costs are needed to continue the plugin? How and where to pay?
Have been searching but can not find anything?
Before i install the plugin i want to know what the costs are so i can calculate this in the total site ??

mmm think i found it… needed to login with google or FB… not very clear.

But got a new question… in the description it says PostNL… but can not find it in the list? Havnt installed the plugin yet but see that at https://trackfree.io/ it is not supported?

• This topic was modified 3 years, 11 months ago by haantje72.

will Trackfree on Woocomerece send notifications to customer email?

i tried to install and create an order .. input a live tracking from a supported courier listed by trackfree.

not getting notifications as a customers.

please advise

Hi,
can tell me how to check customers track their orders directly at website ? is there any shortcode available for track their orders at website forntend?

Hi,

I am missing my dashboard, the plug-in works, and has been working.
But I get a blank ‘box’ on the dashboard with the ‘Thank you’ at the bottom.

Please let me know what other information you need ?

Many thanks

Mark

1. Jquery Error with WordPress 5.5
2. Buggy on woocommerce single page template.
3. Hides Product Image Gallery on Woocommerce single page template.

Deactivated.

Preferred Courier Name is not showing under drop down on order page.

We are using DELHIVERY as courier partner for woocommerce. After adding DELHIVERY as preferred courier on order page Track Free is still showing default courier partners like DHL, Blue Dart and FeDex.

DELHIVERY is not showing as option under drop down on woocommerce order page for admin.

• This topic was modified 4 years, 3 months ago by Krishna Thakur.

Hi there I’ve installed your plugin but whenever I try to input my email and click on “Get started” it always shows me “Something went wrong. Please contact TrackFree support team.” message.

Please let me know about this.

Thanks

Hi there! Cool plugin until now. Wanted to know if I can translate the incomming data from Courier.

Example: “Left country of origin”
I wanted to translate this text into portuguese (“Deixou o país de origem”). I know PO editor won’t do the trick ’cause it translates only the plugin core.

Appreciate

Hi, is it possible to auto change the order status to completed if the item is delivered.

Hello

Tracking ID: JD0002249184041775 Plugins says: “No track details available”. But if you check on the Yodel website, it clearly states, that it’s been delivered.

Thanks
Greg

Hello,

I have installed the plugin and filled in all appropriate fields for notifications, but my customers are not receiving the New Shipment Notification. They do receive the “Shipment Delivery – Success Notification” though.

Please advise.

Regards,
Chelsey

i just installed track free Plugin when I added India post tracking details its not fetching the courier details

Is this plugin compatible with wc-vendor (free/pro) version?

I’m using this plugin and I have to say that it’s great for its management functions.
for the moment i’m using the free credits and i notice that there are problems:

1)I configured everything as per your instructions but I noticed that often emails to the client are not sent.
2)I can’t translate emails

I hope you can help me because I want to use this plugin in the future once the free credits are finished

Hi,
Fistful i love your plugin is so beautiful and great. I hope you can add these two features :
1-When admin add track info of order , please add note to the order
2-Add track button behind order in customer page
3-It will be great if you add also track button to vendor page (for marketplace or multi vendor sites)
Again thank you

DPD UK tracking doesn’t work. I presume there is the wrong URL for DPD UK.

Adding tracking details causes TrackFree to attempt to load current status of package, and not allowing the order page to be updated with the tracking numbers.
This is not practical as most tracking numbers will only be live hours or possibly days after items are shipped off.
Can we just add in the tracking details and complete order without TrackFree first verifying details?

Thank you.

Hello

I am trying to install and test it on localhost. But it says “Local installation not supported. Please contact TrackFree support team.”.

Can you please suggest me how can I test this on localhost.

Hi,

I can see only BlueDart, DHL,FedEx in tracking options. please suggest how to add Delhivery in that plugin.

Thanks.

I did try to send test emails, but I’m not receiving them. Also, I have an issue with setting up CNAME record.

Can not even get into the settings page, I get the error Sorry, you are not allowed to access this page

Hi,

Awesome plugin! But the courier list seems to be empty because the trackfree_couriers.json can’t be found.

Error: Failed to load resource: the server responded with a status of 404 (Not Found)

I tried to reactivate the plugin, but no success.

So I was trying to find out what caused the error when I noticed that the URL for calling the json file has ‘undefined’ in it.

https://mysite.nl/wp-admin/undefined/trackfree-woocommerce-tracking/assets/js/trackfree_couriers.json

I could not find any threads on this issue so I opened this one.

How can I solve this problem? If you need more information, let me know.

Kwolke

• This topic was modified 5 years, 11 months ago by kwolke.
• This topic was modified 5 years, 11 months ago by kwolke.
• This topic was modified 5 years, 11 months ago by kwolke.

Hey guys,

Awesome Plugin !!!

When i test the email notifications, they display the woocommerce pink template, i have changed my email template colors in woocommerce, where do i change them in trackfree ?

Thanks !!