I like the plugin, but it has a problem and I can’t find documentation. I need it to show a maximum of 20 tickets, even if the person has more than 20. The idea is not to overload the front with a giant list of tickets and pages. Do you know if there is an easy way to do this?
]]>How do I synch a WordPress ZenDesk form to a smart list that is already made? I have a ZenDesk contact list I’d like to add to from a WordPress form that I’ll be adding from the Request Form for Zendesk plugin.
Thanks
]]>Hello,
This plugin is not working for guest ZENDESK ticket submit(Without login) in WordPress site. But After wordpress login it is working nicely.
When Anyone trying to submit ticket as a guest always showing error message like “Message Not Sent.Please Try Later”.
All required options are enable for ZENDESK GUEST ticket submit in both WordPress and Zendesk backend.
Please give a quick solution. I have installed your plugin and have a plan to buy your pro plugin.
Thank you!
]]>Hi there,
There is a fatal error triggered in PHP 8:
PHP Fatal error: Uncaught TypeError: method_exists() on line 469 of ../plugins/woo-zendesk-crm-perks-pro/woo-zendesk-crm-perks-pro.php
Hopefully you can get this fixed soon ??
]]>Hi,
First of all thanks for the great plugin. I was wondering if there was a way to show a logged in user tickets from a selection of other users as well. For example, we want person A to also see tickets from person C and E, but not B and D. The reason for this is person A, C and E all belong to the same company. In terms of shortcode, it would be some like user_id=”A,C,E”. Thanks for your time.
]]>The Zendesk API includes ‘sslverify’ => false in the arguments, which makes it potentially vulnerable to MITM attacks. https://www.skyverge.com/blog/developers-stop-using-sslverify-false/
Could this be updated to be more secure, or at least, made an option (in case of debugging requirements).
]]>Hi guys,
Do you plan to update the plugin for the HelpScout API 2.0?
API v1 is retired now.
Thanks
D
We have two mailboxes in HelpScout. They both show in the dropdown and I’m able to select the second mailbox. On save, the field reverts to the first mailbox. Nothing changes on the front end. Still connected to, and displaying tickets from the wrong mailbox.
Hosting with WP Engine
Replicated the issue in Chrome and Firefox.
I’m on Mac OSX Mojave.
Inside the plugin you give 2 sample shortcodes and some variables… how to you use those variables inside the shortcode?
For example: Right now any “logged in” user can see / edit any other users ticket, which I assume is by design… so how do I lock it down so only the correct email or user_id can view their tickets?
[crm-perks-tickets]
– user_id: ID of wordpress user , default=logged in user id
– email: Email of wordpress user