It is a great plugin.
But only in GoogleChrome, the register button does not appear, it is a back button.
Also, log out button does not work.
This problem has been going on for a long time.
Even after clearing the cache, the same thing happens immediately.
]]>Hello! I’m trying for now the free version but I would like to upgrade to the paid version to unlock all the features.
Question 1
Any chance you can add ACF integration? I would need to add some fields only for the agent, and some shared. I also have custom ACF fields which brins me very specific functionalities that let me integrate with other CTP.
Question 2
Is there a way to see the tickets in WP backend as CPT?
Thank you!
]]>If you visit the support page without being logged in
The registration button appears, the back button appears, and it is not constant.
I want to be registered, so I want the register button to always come up.
]]>How to display the total time that has taken to close the topic by the agent. How to display this so admin and everyone can see it?
]]>The Ticket list on the main page doesn’t show anything
“No Ticket Found” but I created 3 – 4 test tickets
I am able to go in the ticket using a direct link form the customer
but using the list I can’t
It dose write how many open tickets
Mainly GoogleChrome, but also other browsers.
Preloader repeats all the time
Registration button doesn’t appear
Pressing logout does not logout.
The problem has been going on for a long time
]]>In description of your plugin it is stated: “WPML Compatible:?This WordPress ticketing plugin is fully compatible with WPML, allowing you to use it in multiple languages.”
I user Support Genix Lite, but cannot find any option for WPML translation of the fields, nor ticket messages.
I am subscribed to WPML, because my website should my multilingual.
All plugins and WordPress are at their latest versions.
I cannot find nothing about multilingual tickets on your documentation page https://supportgenix.com/docs/
Please help.
]]>I have a registration button and form, but they have disappeared.
How can I display them?
]]>The preloader rotates endlessly.
It can be fixed by deleting the browser cache.
But it immediately becomes an infinite preloader.
It does not log out easily when I log out.
I can’t log out or it takes a long time to log out.
For some reason, the link below is not working in Chrome. It works in Edge and FireFox but not in Chrome.
There aren’t any errors in the plugin error log.
https://buzapps.net/info/ticket/#/loginHi,
I activated your plugin and assigned the page for tickets (left it by default ‘Ticket” page).
Assigned roles, and images, added a category, and saved it, but I can see just a spinning preloader.
I cannot see the fields, or assigned images, just a preloader…
Where to dig?
Please show the direction.
TIA
Hi, I’m using the Genix Lite Support Plugin and I need to provide a backup of the tickets history to my clients. Is it possible to make this extraction? Thanks.
]]>Hi, I’m using the Support Genix Lite Plugin and I’ve noticed that the “Need Reply” flag always appears for all tickets regardless of whether a ticket has been closed or not. How can I make sure that there is a “Closed” flag when a ticket has been closed or that “Need Reply” does not appear if the ticket has been closed?
]]>Hi, I just went to your website to purchase the plugin and the whole site is down and displaying the error, “Error establishing a database connection.” I was excited to use this plugin for our support team but this makes me hesitant. Should I be concerned about the stability of this plugin/company? When do you expect the website to be back up and running?
]]>For some reason, when I select a particular Category for Custom Fields, the Custom Field still appear in all Tickets instead of only the Tickets with the selected Category. Kindly see the attached video.
https://drive.google.com/file/d/1vcooEPY0JQKGQ989y0M8rMMXAQdronlt/view?usp=sharing
]]>excellent plugin congratulations! Is there a way to remove the option that if you are not a registered user send a ticket?
]]>It would be very handy if there was an edit item to change the basic green colors into our house colors, without messing with extra css stuff. ??
Thank you.
Hi,
Is it possible to select multiple tickets to delete or action them.
I have a situation where the integrated software sent lots of duplicate errors, which I want to delete but it looks like it can only be done 1 by 1, whihc will take a while. Is there another way to do this quickly?
Thanks,
Ger
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