Rating: 1 star
I am using SP Client Document Manager Premium on a client’s website, and the “Download” link has stopped working on all documents.
I raised an “Urgent” priority ticket with Smarty Pants five days ago regarding this and had no response. I have also tried using Live Chat, but again, no response – despite it saying that Anthony at Smarty Pants was online “Just Now”. I also called the Smarty Pants phone number (508.471.4711) at 11.55am EST today and had to leave a voicemail message, as no one was available to take the call.
Smarty Pants apparently no longer supports this product, despite the premium version costing $75 per year.
I advise that you avoid using SP Client Document Manager Premium and try another plugin.
]]>Rating: 5 stars
I am using the free version as it already provides functionalities that are oofered by commercially available ones. Ane even more than some. The availability of the PRO version or separate Add Ons makes this plugin a must have if you need a website that offers a file exchange and management system.
PS. Quick and to the point support as well, even for the free version.
]]>Rating: 1 star
Documents are database tagged, and this is not our need. We requested a refund 3 days after testing, and didn’t get any answer. Support is not working at all…
]]>Rating: 5 stars
We replaced an existing document mangement plugin (developer went dark – beware, it’s still being marketed) with this product after doing extensive research. There are very few products of this type out there. Product does what it’s suppossed to. Support is very responsive. Would like to see more email template customization options, but that doesn’t take away from the fact that this product is highly functional.
]]>Rating: 5 stars
Exactly what we needed for our company’s internal file sharing site. Extremely easy to use. Just wish that the user groups security addon was included free.
]]>Rating: 5 stars
Provided the perfect system for us to upload files directly for our clients to view.
Support was also fast. Sent a ticket in for a minor issue and was replied within 30 minutes.
Rating: 5 stars
Needed a space to exchange files with clients, found this plugin which perfectly suits my needs! Free, easy to configure, works just out-of-the-box. Had a compatibility problem with a caching plugin but the support answered quickly and solved it right away. Thank you!
]]>Rating: 1 star
I was not happy with the plugin and the company never responded to my request for a refund.
]]>Rating: 5 stars
A big thank you to mr. Anthony Brown who answered all my questions and who resolved all my problems with a migration to premium version. Thank you very much to Anthony for а patience and fast solutions.
The plugin is incredible and I can highly recommend it. Easy to install and very easy to use, friendly interface and easy to use from end users.
I’m fully confident that if any other issues occur, I can rely on the plugin developer for his full support.
Rating: 5 stars
We have successfully used the plugin since 2015. The plugins definitely does very well what it says to do. Easy to install and very easy to use. Documentation is comprehensive and clear and what I like best is the Customer Support. There is always a prompt and precise response that solves the issue. If you use it, you make a smarty decision
]]>Rating: 5 stars
A big thank you to Anthony who answered all my questions and who quickly resolved a compatibility issue.
I plan to switch to the premium version shortly ??
]]>Rating: 5 stars
This is the first time I’ve used a plugin like SP Project & Document Manager and had many questions which the plugin author answered very quickly and even let me have a 30 day trial which basically sealed the deal for me as I answered al lot of my own concerns by being able to use the plugin for a few days.
It’s a fantastic plugin and I can highly recommend it.
I bought the pro version as I needed extra functionality and it works brilliantly!
Rating: 5 stars
Forge Media has used the Smarty Pants plugin for about 5 years now. Hands down, the BEST plugin for its intended purpose. It does EVERYTHING needed and the guys in support are perfect. One of the LAST companies around that don’t run and hide when you need help.
I am HARD To please but SP has use happy!
Thank you guys!
]]>Rating: 5 stars
This was the perfect fit for a request I had, the company needed the ability to share important files with their customers. With this plugin I was able to build a cloud storage facility with the premium and AES security add-ons to provide full security.
During development I had a few issues that required the plugin and add-ons to be updated. Any issues I had were always solved within 48 hours (mainly because of time difference though UK/US). I’m fully confident that if any other issues occur, I can rely on the plugin developer for his full support.
]]>Rating: 4 stars
hi,
I was looking for an easy to use file manager plugin that would allow us to give permissions on folders to different people to share files.
I first tried the free version but it was missing the group permissions. I then set up a demo account and contacted support to confirm what I was trying to do was possible with the premium and the groups addon.
i’ve had few issues on which the support was helpful and responsive.
So far, the product is doing what I need without being over-complicated.
Rating: 5 stars
This is a great plugin overall.
However, one of the limitations of the free version is not mentioned at all pre-install.
When a user clicks on a file, instead of opening the file, you’re presented with a “metadata” window that shows the file statistics and there’s a tiny “view file” link at the top. There’s no way to turn this off unless you buy the premium plugin for $75 a year.
This is so offensively antagonistic tactic to get you to buy a plugin…specifically and intentionally making it more difficult and annoying to use is the wrong way to try and get your users to upgrade.
This in itself is a deal breaker.
Plus, if you do any research on their website, forums or reviews – You can tell that their support is terrible. Every single thread on their forums ends in “We need admin access to your website. Reply to the ticket with credentials.” Which is incredibly bad. They respond to bad reviews with “This is not our fault. This is your fault.” posts.
It has such potential, but the people behind it are what makes it not good.
]]>Rating: 5 stars
I have tried several options for this type of thing and the Pro. version is exactly what I needed. The support is right on it! They have been very helpful and have gone above and beyond!
]]>Rating: 5 stars
Since a year+ we are using your plug-in on a daily basis (legal company) – and super intensive. There have been certain improvements made that we like a lot! The last view days we had need to receive support by your team and are very thankful, because we could solve the most of the issue. Simply great! Thank you.
]]>Rating: 2 stars
This is more of document management which lacks basic functions.
]]>Rating: 5 stars
This DMS plugin does exactly what I require. The addition of the premium plugin gives me a level of flexibility that I didn’t realize that I needed.
]]>Rating: 5 stars
At first look it’s a great option if you need a document manager in WP. Relatively basic, and simple to set up.
]]>Rating: 5 stars
We use this to allow our clients to store documents and other information online.
We use this with multisite which has worked pretty well for us.
Overall very happy with the support I’ve received when I’ve needed it.
]]>Rating: 5 stars
I purchase so many plugins for website projects and good support is not easy to find and with these developers the support is always super fast and they always work to find a solution to any problem I might encounter. Great plugin. Great support.
]]>Rating: 5 stars
Quick response on support and very user-friendly management panel. Love all the additional add-on’s to fully support our projects.
]]>Rating: 5 stars
Anthony was quick to respond to my request and went over and above to help!
Vey handy little plug-in!
Rating: 5 stars
Very fast support, plugin updates are provided even faster!
Nice functionality and friendly dev!
Keep it up!
]]>Rating: 5 stars
Thanks for really top-notch support and assistance! Specially want to thank Dave Lapierre for all the help!!
Great work guys!
]]>Rating: 5 stars
I had an issue with a wayward button. Contacted Smarty Pants and they fixed the issue quickly and issued an update in good time. The problem was addressed and we couldn’t be happier with the response. Thank you!
]]>Rating: 5 stars
very good support ; i posted a ticket, got support on the fly and a solution 1h later… what can i tell ? ?? i am a happy user.
BTW, i find the functionalality of this plugin just gorgerous as it fills the need to make files available to users ?? good job !
]]>Rating: 5 stars
Awesome Plugin
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