Rating: 1 star
I understand that you guys want to upsell your premium version.
But you have stripped the free version so badly that it doesn’t even work.
I install, test submitting a ticket, and get a page not found error because you have disabled the front end ticket list system for users, but seem to have forgotten to provide an end point for the basic version’s submission system.
Terrible – uninstalled and rated poorly.
]]>Rating: 1 star
Aucun interêt de prendre le plugin free.
Ne marche tout simplement pas, impossible de modifier le statut “en attente de validation”.
Tout est fait pour prendre l’abonnement mensuel à “à dollard / an
Nul
]]>Rating: 5 stars
I recommend it to everyone who wants to have on site a complete help desk and a very good and fast support .
]]>Rating: 1 star
For the premium add-on, the Email Retrieval does not work. I have already tried contacting the plugin creator, whom took several weeks of running me around in circles just to say “contact your host”. The support for this plugin is subpar/non-existent. Find a plugin where they actually help you get their product to work properly, as paid for. Also, recently they completely changed the backend layout for the plugin, which has taken away a lot of different aspects over which the backend user previously had control. Don’t like it.
]]>Rating: 3 stars
Hi there, I need to use the front/back end in Spanish. How can I achieve that? I bought the plugin and submitted a ticket 2 weeks ago but I did not receive responses. J.
]]>Rating: 1 star
I had tried this plugin a few months back but ended up going with a plugin that integrates osTicket. I decided to try it again as I would really prefer a helpdesk that’s native to WordPress.
I created a sample ticket. After creation it took me to:
https://www.mysite.com/support-tickets/hello-world-2/
Hello World was the subject of the support ticket. All I ended up getting was an error from WordPress telling me that this page doesn’t exist. I went to the Admin side of WordPress. I noticed that the ticket was created. I clicked to view the ticket. Once again, the same error that the page or post wasn’t found. I also noticed that there was a ticket that I had created during the first install. It seems as if the plugin does a poor job of cleaning up when you uninstall it.
Another issue is that it seems as if all the plugin is doing is creating a post. I was hoping for a system where you can actually reply to tickets like a normal helpdesk.
This plugin is too buggy. I had only tried the free version. If it actually worked properly, I would have no issues with paying for a premium version. Unfortunately, there’s much work to be done before I could consider this to be stable enough for use on a live site. After uninstalling, I’ll have to comb through my database using phpMyAdmin for any orphan tables. I have a feeling I’ll be having to manually clean up behind this plugin.
]]>Rating: 1 star
When you uninstall the plugin does not restore db.
]]>Rating: 5 stars
Plugin did exactly what I was looking for, and everything it described. Easy setup and had me up and accepting tickets in no time flat.
]]>Rating: 5 stars
Thank you, guys, looks greate. I wish you a rapid growth in the same vein.
]]>Rating: 5 stars
I try a lot helpdesks plugins but this easy and the best.
]]>Rating: 5 stars
By now, is the best plugin for submit Support tickets which add the posibility to have the pro version for free!
]]>Rating: 5 stars
Excellent plugin!! Does everything you need support system to do.
]]>Rating: 5 stars
I am able integrate a stylized contact form for a property management website to allow tenants to report problems and contact the landlord for service. Tickets and emails let clients know when service is coming, and it allows the property company control over service calls.
]]>Rating: 5 stars
A great system for providing support to my users.
]]>Rating: 5 stars
This plugin is awesome – it’s exactly what we need for our tuning website, quick and easy to install! – Can’t fault it.
]]>Rating: 4 stars
I try a lot helpdesks plugins but this easy and the best.
support multi language!
Install is verry easy!
Rating: 5 stars
Excellent plugin!! Does everything you need support system to do.
]]>Rating: 5 stars
Easy to install and use! Awesome!
]]>Rating: 5 stars
Our company recently decided to upgrade their antiquated ticket system while also upgrading their website.
We had several ticket systems on our shortlist, but, since we were already going to be using WordPress for several other functions on the website, I started looking for plugins that could do this function. I’m glad I did. So far, Sola Support Tickets is turning out to be a great product!
]]>Rating: 4 stars
Used Sola before. It worked fine. Switched to Zendesk but found i didn’t need it so i’m back to Sola.
I’m a one-man operation and don’t need much more than this plugin to do what i need to do.
]]>Rating: 5 stars
Easy to install and to use. It does exactly what they said. Perfect for my purpose. Thanks!
]]>Rating: 5 stars
A have looking for ticketing system, and found this one. It’s a nice piece of software, that perfectly fits to my bussiness. Many thanks to developers.
]]>Rating: 5 stars
Great support plugin, works perfect and easy to install.
Just what i’ve been searching for!
Rating: 5 stars
I have never used such a nice and easy support plugin untell now, A must have for any one wanting an east to use help desk plugin.
]]>Rating: 5 stars
This plugin is awesome very simple to use and has a lot of great features. Thanks for making such a nice plugin to use.
]]>Rating: 5 stars
Just wanted to say thanks for the developers that took the time to create such a wonderful and useful plugin for wordpress. My customers are happier than ever!
]]>Rating: 5 stars
It does what the creator said. I actually tested four other plugins before settling on solar. Thanks to the author, I can now accept tickets directly on my website
]]>Rating: 5 stars
Great plugin…. It allows us to offer support to our customers and easily keep track of what needs doing.
]]>Rating: 5 stars
I was looking for something that would tie in with my current woocommerce solution, unfortunately it’s been a pain. I found this through a random thread and I’m perfectly content using this on my store. It’s so simple to use, everything is marked properly and easy to navigate.
]]>Rating: 5 stars
It was very quick and easy to install. And it works perfectly after trying many different support plugins. Thank you sola
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