Image share buttons do not work on images that are inside a Container block.

If you set the lite version to use the Left sidebar with just basic links, the social links work as expected. If you set to Right sidebar, the links show using the correct right sidebar design BUT still locked to the left side bar and the hide just moves them to the right.

Also, the plugin is now showing the “Warning:?this plugin?has not been tested?with your current version of WordPress.” warning and has not been updated for 5 months.

Has the plugin been deprecated?

Purchased the premium plugin. There is no documentation available , no support for this plugin. No response from the developer. Dont make the same mistake I did.

I am having trouble getting the floating share side bar working on my website. When I click on any of the social media icons nothing happens. Can anyone help me?

I am a license holder of the product attempting to get technical support without any success using online chat or email via the member portal. As such, I am logging my request for support here hoping someone will respond to my issue.

My homepage lists 6 post summaries that include an image, title, post excerpt, and continue link. When the social snap plugin is activated the post excerpts disappear. When I deactivate the plugin the post excepts are restored.

If someone can help me resolve this issue I would appreciate. I apologize for having to list me support request here but trying to do so using regular channels has gone unanswered. As such, I hope someone if monitoring this thread.

Please fix the FB color to a bit darker share like the below to make it more accessible (pass the WCAG score).

.ss-facebook-color {
background-color:#166bd9!important;
}

The css file of social snap is a render blocking source, slowign down my page load. I know the plugin is configured well for speed, but how can I further improve this?

I tried de-enqueing the style and then add the CSS to my main file, but the CSS still gets loaded.

Here is what I tried:
function remove_social_snap_style() {
wp_dequeue_style(‘socialsnap-styles’);
wp_deregister_style(‘socialsnap-styles’);
}
add_action(‘wp_enqueue_scripts’, ‘remove_social_snap_style’, 999);

Any other suggestion would be helpful.

I’m using the latest version of Social Snap (Version 1.3.4), but I get a huge list of PHP errors from Query Monitor, caused by Social Snap.

To be specific, 330 of the 334 errors from this screenshot are caused by Social Snap.

https://prnt.sc/HpNQ4jF1ar16

Do you have any plans to improve this code in the near future? I’m a Social Snap Plus user, but for a paid plugin, I would expect that the code would be up to date.

When loading the page (where the plugin is active), the twitter (x) logo visually blocks or covers the whole page for a split second.

This is what it looks like: https://imgur.com/a/KQtkxLm

Hi,

You charged me after I had already cancelled the sevice. I’ve sent you and email and tried to contact you via your chatbot but I haven’t had a response.

Can you please get in touch to refund the overpaid amount?

Hello all,

Is Social Snap still in business? I have followed all the directions per backup follower counts, cache clearing, etc. and reached out to their Chat and Email but no one has responded so I am unsure if their systems are done.

I need to get my followers displaying (ex. 117 twitter followers) but nothing is displaying.

Thanks,

K.

Social snap plugin auto upscaling post / article images.
“ss-on-media-image-wrap, ss-on-media-img”
Auto set width and max-width:

1. width: 906px;
2. max-width: 100%

I don’t need it. How to fix this!?

I have a website that when I click the plus button (all networks), the popup doesn’t display if the screen width is 769 and above. The popup displays fine if 768 and below (mobile).

It is enabled on Social Share Inline Buttons

• This topic was modified 1 year, 4 months ago by brianm0.

Hi, I recently purchased the ‘Plus’ plan of Social Snap and managed to install it successfully on my website. However, within moments, I noticed the right side bar and footer WP widget which displays recent articles was displaying incorrectly.

I reached out to my WP developer who suggested I contact the Social Snap developers. I raised two tickets via the support area on the website but have not heard back from them within in a week.

The widgets seem to be displayed correctly only on the HOME page of my website but incorrect on all other website and article pages. I need help to fix the issue please.

Thank you!

Can I use shortcode to show inside page?

Hi,

I want to add the link to my Mastodon profile in the Follow Buttons: Social Media. The format to refer to a profile in Mastodon is:
https://[server]/@%5Buser%5D

In my case, it is https://qoto.org/@celia

However, when I add it to the follow link in Social Media, I get the next error message:
1 field is not a valid profile link.. Expected https://(site).com/(profile) or similar.

I tried with @celia@qoto.org, another valid Mastodon format, but I got the same error.

I also tried with https://qoto.org/celia, which Mastodon doesn’t recognise as a profile because it misses @, and I got the same error in the plugin.

Can you help me, please?

Regards,

Celia

Hi Socialsnap Team,

Great work on the plugin. However, please look at the issue we have.

On page load, the ss-on-media-image-wrap wrapper, takes incorrect height value. From what I see, it takes height, to be same as width, making it square-like, and applies the styles inline. Thus, creating blank space between image and rest of the wrapper, since wrapper appears higher than image. Noticed it on large images (1920×1200 image).
Once we resize window (for example by opening dev tools), the height recalculates to correct one and the issue is no longer present.

Any ideas?
Thanks,
Jakob

Dear all,

My site is a self-hosted WordPress blog and since about 2 weeks I’ve been noticing issues with my image blocks. Every time I add an image block in a post that is more wide than it is high (for example 800x300px), once I publish the post there is a space added underneath the image that is roughly the same size as the width.

This only happens once the post is published, because I see no issue in the editor nor in the preview. And it also does not happen for images where the height is bigger than the width nor for square images. It also happened for all of my older posts that were perfectly fine up until a few weeks ago.

Thanks to another forum post, I found out it was related to the Social Snap plugin, because as soon as I deactivated this, my images displayed correctly again.

Would anyone be able to look into this please, so I can active this plugin again without errors?

Thanks in advance!

Hi Team

After the recent update, an unknown section under the footer on the homepage is coming.

So, I have deactivated the plugin as of now.

Please give me a solution.

Thanks
Amit Garg

I don’t want to link to my site but at the bottom of every page an unusual footer has appeared in the bottom left. It says this:

Copy link
CopyCopied
Powered by Social Snap

—

It’s only appeared in latest update of plugin and is very unsightly. Is there a way to remove this footer issue from the site? Thanks. I’d like to keep using the plugin as it is helpful.

Hi there, after updating the latest version of social snap yesterday…an unknown layout bar is showing in my site after footer. Please help!

Here’s the link.

When the Pinterest share button is enabled in the “On Media” settings, the share link is invalid, resulting in a Header overflow error when the Pinterest Description is blank.

The reason for the error is that the entire contents of the page is used for the description query parameter when the Pin Description field is left empty. It does not default to the post title as suggested in the documentation.

I’m seeing this behaviour with both of the Pinterest Description Source settings.

When the Pinterest Description is explicitly added to the post/media, then the sharing works as expected.

Can we expect a fix for the fallback description soon?

Thanks,
Carla

The CSS class?.ss-hidden-pin-image?has images set to display: none; but they are still loaded sometimes and affecting our Google page speeds. How can we alleviate that?

I have deactivated and deleted socialsnap lite plugin and although the social bar does not appear on page when logged in as Admin, when I log off as Admin and check the page, the social bar still appears
Any ideas on how to permanently remove it?

The social sidebar is showing up in the admin post editor and its covering up several buttons on the left. We’ve tried everything, but there doesn’t seem to be a way to prevent this.

Any ideas?

Paid for your pro version two days ago (1/26/2022), tried activating with the license in my account, and all I get is a blank alert and still shows unvalidated. I’ve already tried to contact you with your support ticket and have received no response.

Please advise.

Hi.

SEMRush detected a lot of nofollow links on my website, and apparently they are all from links for fdifferent social medias. Is there a reason for this or can I fix it sonehow?

Regards
Anders

Hi,

The social share links seem to have stopped working correctly. The links href has the # in place which when clicks just takes the user to the top of the page when it should open up a modal with the information to share the page.

I can see that the data-ss-ss-link looks like it has the correct link but its not the same as the href. I have pasted an example of the code from the icon so you can see whats being outputted:

`<span class=”ss-share-network-content”><i class=”ss-network-icon”><svg class=”ss-svg-icon” aria-hidden=”true” role=”img” focusable=”false” width=”32″ height=”32″ viewBox=”0 0 32 32″ xmlns=”https://www.w3.org/2000/svg”><path d=”M28.75 9.5c0 0.25 0 0.563 0 0.813 0 8.688-6.625 18.688-18.688 18.688-3.688 0-7.188-1.063-10.063-2.938 0.5 0.063 1.063 0.063 1.563 0.063 3.063 0 5.938-1 8.188-2.813-2.875 0-5.313-1.938-6.188-4.563 0.438 0.125 0.813 0.125 1.25 0.125 0.625 0 1.188-0.063 1.75-0.188-3-0.625-5.25-3.313-5.25-6.438 0-0.063 0-0.063 0-0.125 0.875 0.5 1.875 0.813 2.938 0.813-1.75-1.125-2.938-3.188-2.938-5.438 0-1.188 0.375-2.313 0.938-3.313 3.188 4 8.063 6.625 13.5 6.875-0.125-0.5-0.188-1-0.188-1.5 0-3.625 2.938-6.563 6.563-6.563 1.938 0 3.625 0.813 4.813 2.063 1.5-0.313 2.938-0.813 4.188-1.563-0.5 1.5-1.563 2.813-2.875 3.625 1.313-0.188 2.563-0.5 3.75-1.063-0.875 1.313-2 2.5-3.25 3.438z”></path></svg></i></span>

Went through the process of deactivating plugins etc. but still struggled to get the buttons to share still.

Hopefully you could help out with the issue.

Thanks,
Jordan

• This topic was modified 3 years ago by jordannorcross.

Since I purchased the Social Snap my share counts are not working. I am a premium member but you are not answering my support tickets, I opened 2 and send an email.

• This topic was modified 3 years ago by berams.

Installed free version for now to test. Set everything up correctly. However, I shared (twice) this article via Twitter and it shows no number badge, and total shares remains 0.

https://www.logicweb.com/knowledgebase/linux/how-to-use-dig-command-in-linux/

Any ideas? Share Count Cache > Force Refresh Now didn’t fix it.