Rating: 4 stars

After A LOT of research on my side (support was responsive but unfortunately not helpful), I have found that cdn.shortpixel.ai is blocked by Google Search Console. How it affects your SEO may be subject to discussion, but definitively, the facts I’m going to expose are not a good sign.

I have read the documentation regarding indexing, and while I understand the theory, the truth is Google disagrees: kb.shortpixel.com/knowledge-base/article/will-my-sites-images-be-indexed-as-coming-from-shortpixel/

Signs that Google disagrees:

• In Search Console>live test >Screenshot diplays broken images (all of them).
• “More info” tab on url inspector live shows cdn.shortpixel. ai urls not being loaded. “Other error”
• Even my favicon is blocked on the results in Google search images.

I can’t affirm that my Google Images traffic has dropped because of this plugin, but the truth is that my Google Image traffic has decreased dramatically since I activated it a few months ago.

• A dramatic amount of images have been deindexed since I installed the CDN.
• The images that are currently indexed contain a link to the original image on my server (featured images on posts or pages that link to the original image via meta tags, product images, or widgets that, on click, serve the original image from my own server). So my guess is that Google is crawling the urls of the original image.
• Dramatic traffic drop since I’m using short-pixel CDN.
• Few posts lately point to the same issue.

How did I arrive at the conclusion that Shortpixel AI is the problem?

• I have tried deactivating all plugins but Shortpixel. Problem persist.
• I deactivated my theme and activated the WordPress default theme. Problem persist.
• Deactivating Cloudflare. Problem persist.
• I deactivated all Hotlink protection. Problem persist.
• I activated the new AI engine and the problem persist.
• Only when I deactivate Shortpixel, magic… it works! I use my theme + Cloudflare + Hotlink protection and a bunch of plugins, and the Search Console url inspector loads all the resources; there are no broken images in the screenshot, and the favicon appears on Google Images results.

Support apparently has no idea about what is going on, even when there are actually a couple of recent threads pointing to the same problem. So up to date I assume there is NO SOLUTION.

MY SOLUTION:

I had another website that uses a different plugin developed by another company that also uses Shortpixel server, and it has the ability to serve images via CDN. Just by chance, I decided to switch the license to this website, and I found out that everything works fine in Search Console!!!

This plugin uses sp-ao.shortpixel.ai server and it seems Google likes it while Shortpixel AI uses cdn.shortpixel.ai and Google doesn’t, for reasons that I don’t know and that I won’t explore so support can do some work ??

I took the time to write this long post for you, that, like me, has probably been hurt in your SEO (I’m an illustrator, so imagine how much damage it may have caused).

I hope those insights point you in the right direction.

All the best!
Sergio

• This topic was modified 1 month ago by sosfactory.
• This topic was modified 1 month ago by sosfactory.
• This topic was modified 1 month ago by sosfactory.

Rating: 5 stars

I have just found shortpixel image optimization and I am so glad! The support team went out of their way to help me understand how to best optimize my images and answered all of my questions with great detail and patience ?? Super grateful!

Rating: 1 star

It fails because of three reasons:

1. Too many http redirecting going on, which causes Google searchbot to abandon indexing according to Google reports. No it isn’t good for SEO.
2. The worst one: it expires images on the CDN after some time. I have a webshop with 500 products with multiple images, of which Shortpixel AI stores multiple dimensions. It’s not a high traffic website like amazon. This means when someone visits, a lot of images aren’t served from the CDN, but from the original site.
3. To add to the pain, it not only expires images, but doesn’t serve the closest webp or avif image by media query. It serves the orininal huge jpg images from the original site.

So in a nutshell, it doesn’t do what it is supposed to do and serves huge originals for a large percentage of visitors. This unfortunately makes the plugin useless. It doesn’t work.

Rating: 5 stars

This plugin does everything I need, and the support is generally good, too. If you’re looking for an image CDN service, this one should be high on your consideration list.

Rating: 1 star

From the day I activated this plugin, within one week, all my website images got de-indexed from Google image search. The day I remove the plugin, my images started re-indexing again.

I lost a lot of traffic, and still loosing until this day. It will take months for my images to rank as high as they did before.

Rating: 5 stars

it is easy to use. Costumer service is also very quick to respond with a good solution. I recommend this plugin!

Rating: 5 stars

Hi,

I’m trying to remove Short Pixel Adaptive Images from my site. I found a guide on removing image optimizer. But I couldn’t find one on Adaptive Images. What’s the process to remove all the data?

Rating: 5 stars

was helped several times and very fast plus indivdual. thx so much!

Rating: 5 stars

Had an issue with some images in a slider not being served over the CDN. Very helpful support going way beyond just pointing out basics and articles to read.

Rating: 5 stars

I moved from SP Image Optimizer to SP Adaptive Images. SP support explained the differences between the two, pointed out potential problems for my setup, then quickly helped resolve an unanticipated issue. The plugin works well, and is really a radical shift away from image compression. It’s a game changer for photography sites. Thank you!

Rating: 5 stars

Excellent support. I had a couple questions about the functionality of the app after installation and Short Pixel answered all my questions quickly and expertly. This is the type of support I like!

Rating: 5 stars

Thanks for the help Adrian. ??

Rating: 5 stars

I’ve experimented with other competitors in this field, and you’re probably familiar with who they are. Currently, I’m collaborating with an outstanding WordPress optimization expert. They recommended Short Pixel for enhancing my images, even though I believed my images were already well-optimized.

I encountered a problem during the sign-up process, which was my own mistake. Remarkably, the customer service team responded within minutes and went the extra mile to assist me.

Furthermore, it’s worth noting that my images, which I thought were already optimized, saw an additional 29% reduction in size on average using the GLOSSY setting, rather than Lossy.

Rating: 5 stars

Does exactly what it should do, prices are reasonable and support is super helpful. Nothing to complain about.

Rating: 5 stars

I am very very happy with the ShortPixel plugin. The good thing is this plugin is very easy to use and effective too. Last but not the least – The support is super quick and helpful.

• This topic was modified 1 year, 4 months ago by shivu12304.

Rating: 5 stars

We use SPAI on tons of sites and it’s always great to see the CWV scores once the image are optimized. Also, l support is really fast and helpful in my experience. Thanks!

Rating: 5 stars

I Purchased this plugin and have never looked back, just what i was looking for, Installed on all of my many WordPress websites, the support is outstanding, i simply can not fault the plugin or the support

Rating: 5 stars

Great product, awesome customer support.

Rating: 5 stars

I can not say enough good things about this plugin. It does everything it promises to do, and it does it with minimal bloat/speed impact, minimal complexity (for a dumber like me :D), and even comes with perhaps THE MOST responsive and intelligent support personnel I have ever experienced. What a truly awesome team, Simon in particular who fixed some errors I had due to my own site’s build, he got everything running perfectly, explained some of the common issues I should be aware of with my site’s setup, and a whole host of other useful tidbits.

I can’t praise these people enough, if you want the fastest images while using the most lightweight plugin out there, you’ve found it. If anything goes wrong, you won’t be hunting for another plugin, you’ll be reporting it to these bonafide experts and getting a fix in no time. It doesn’t get better than that. Look no further!

Edit – The amazing support continues well into 2024!

• This topic was modified 8 months, 2 weeks ago by mjtscott.

Rating: 5 stars

I have been using this plugin on many of my websites and it gets better and better with every update. keep up the great work!

Rating: 5 stars

Great Plugin, works perfectly and easy to set up. And last but not least you get one of the best support.

• This topic was modified 1 year, 5 months ago by tetozito.

Rating: 5 stars

I have been using this for years (appsumo purchase), and it has more than paid for itself. Support is quick and good. Had a question again, years on & support was almost instant!!

• This topic was modified 1 year, 2 months ago by oyoyinc.

Rating: 5 stars

We had a plugin conflict on the site where we weren’t able to view images customers had uploaded, however ShortPixel were quick to resolve the issue.

Rating: 5 stars

I’m using it and it’s wonderful.
The super fast support, helped me and cleared all my doubts.
CDN opening in 35 ms .. top top top
Gtmetrix
A 100 / A 100 – LCP 541ms / TBT 6ms / CLS 0

Congratulations to all of you ..

Rating: 1 star

I’m not sure if this one was a compatible issue on my theme but this plugin ruined my template. It made my photos went out of places and my website looks horrible. After uninstalling it my website was back to normal.
I don’t think this even helped to solve my Core Web Vital issues, but my rating was still relatively low.

Rating: 5 stars

The plugin works great, and I had a bug with a widget. I sent an email to their support, and they created a custom code for me to fix the bug!
Amazing work, useful support, easy to use!

Rating: 1 star

I spent 50$ and got stressed for 2 weeks with website slowing down and fixing bugs until i deactivated both shortpixel plugin, activated FREE JETPACK and got better service and bug free without spend money.
Shortpixel created so many random bugs daily with maps not working and images/logos disappereang in some section.
I don’t understand even how to get money back!!

Rating: 5 stars

I use ShortPixel AI and it really speed up the website. Online image resizing helps alot. strongly recommended.

Rating: 5 stars

Support and plugin Great

Rating: 5 stars

I have tried a lot of image compression plugins and I can say that ShortPixel is the best one by far. It’s easy to use and has a great support team that is always there to answer my questions. The customer service is phenomenal and they respond to every question in a timely manner. They also go above and beyond to help you troubleshoot any issues that you may have.