I have successfully installed the TikTok Pixel on our website, and it appears to be tracking certain events. However, I have noticed some irregularities in the data and metrics:

In our advertising campaigns, all the metrics are showing as zero. This indicates that the events associated with our campaigns are not being recorded correctly.

When I review the general event summary in the TikTok Pixel dashboard, I am seeing some unusual values that do not align with our actual website activity. For example, there are discrepancies in the “Add to Cart” events, as the numbers seem unusually high for one day . These discrepancies are concerning, as they do not accurately reflect the actual user behavior on our site.

Furthermore, I conducted a test using the TikTok Ads Manager, and for every page view, I noticed an “Add to Cart” event accompanied by an “EMPTY_EVENT_NAME” with a warning triangle . This is perplexing, as there should not be an “Add to Cart” event triggered for every page view, and the presence of the “EMPTY_EVENT_NAME” raises concerns about data integrity.

I have thoroughly reviewed our implementation and configuration of the SAHU TikTok Pixel for E-Commerce, but I cannot identify the source of these issues. I am reaching out to you in the hope that you can provide guidance on what might be causing these discrepancies and how we can rectify them.

If you require any additional information or access to our account for troubleshooting purposes, please do not hesitate to let me know. Your prompt attention to this matter would be greatly appreciated, as it is crucial for the accurate tracking and optimization of our TikTok advertising campaigns.

I sent you a mail with some screenshot few days ago

Thanks

Hey,

thanks that you have so many downloads already made and many also actively use the plugin! We are currently working on keeping the whole thing running perfectly.

Unfortunately, we hear again and again that it does not work for many! On the other hand, we know many and that shows the activity! That it works. Before you contact the support, please watch the video:

If you still have problems, you can send us an email to [email protected].

Greetings,
Lars

I’m having issues where tiktok is seeing all my events like “add to cart” and “place and order” but it does not see “Complete payment” which I’m assuming is the Purchase event.

I believe the purchase event holds the product name, currency, quantity, price and total price.

What am I doing incorrectly as I do see sales on my website 100% (and Facebook pixel for example sees all that info with no issues).

Looking forward to hearing from you.

Hello,

I have multiple Complete Payment conversions but their value is not reported in the “Total Complete Value” field, because of this issue the ROAS is reporting 0.

I’ve tried installing the pixel manual and in developer mode and still conversion value is not reported

• This topic was modified 2 years, 9 months ago by fitpinz.

Hi,

Vary usefull plugin but i found an error with the add to cart event. it should be triggered when clicking the button “Add to cart” but it doesn’t. Instead, it triggers when you see the cart URL.

Can there be a solution for this?

Thanks and regards!

Hi,

how need we setup the tiktok pixel settings to work with your pixel? Can you do a quick video or screenshot what and how we need to setup inside tiktok to work with your plugin?