Rating: 1 star
I was using the free version which worked fine, I just wanted to add the ability to exclude points from selected products. I upgraded to the pro version which caused a fatal error.
I worked out that the conflict was between the free and paid versions (with no help from any support documentation or from the provider). When I remove the free version, it then doesn’t allow customers to view their points and it doesn’t then integrate with Woo Commerce account or apply at checkout so basically what’s the point of having it this way as it cannot be used When you go to the site, there are then many extra plugins you need to buy. Very false and misleading and the supplier then hides behind their refund policy.
First time I have ever had a plugin that works less when paying for a premium product. Spare yourself 12 hours of pain and buy a different plugin
]]>Rating: 5 stars
The support team was very helpful and we found many of their plugins useful..
They offer many other useful plugins, i appreciate this plugin suppliers work and their quick support response.
Rating: 1 star
This plugin never worked properly from the beginning. After waiting weeks for them to finally look into multiple issues because of a holiday we gave up. We decided to give it one more chance and the plugin had an even more severe issue. You cannot even apply the correct amount of points to your shopping cart. If you have 1000 points that equal up to a $20 you should be able to get your $14 order for free. When applying the points we were getting errors that we can only apply 14 points???
Why because there’s $14 in your shopping cart. That’s not how it’s advertised and obviously not working correctly.
The reason we purchased the premium version was for the premium features which also never worked. We tested other plugins which worked so it was not our website theme that was the issue which they blamed it on. They basically stole this plugin from WooCommerce Rewards and sold it themselves. Just spend the extra money and buy it from WooCommerce.com so you can deal with a non-fraudulent company.
They have been delaying us for weeks and now have to report this to our bank and PayPal.
DO NOT BUY THIS, YOU WILL NOT GET YOUR MONEY BACK!!
]]>Rating: 1 star
After refunding returned shipments, customers get an insane amount of points that they can use for hundreds of euros in discount!
Since they’re giving any support on this plugin anymore i’d strongly recommend not installing it!
]]>Rating: 1 star
This plugin could have been nice but :
– It says multilingual support : You can translate a few sentences in the admin panel but the majority of labels are directly in the php code. The .po file seems to be useless because I never manage to display one of my tranlations from this file.
– The source code is just bad developped… a lot of duplicate code, no optimisations, no good practice. You can easily apply for more points than you really have.
– 2 customers used their points before I removed the plugin : The first used more points than he really had. The second still had the points he used after his purchase and get the points for the new purchase… so in time he should have more and more points…
– In top of that, the plugin authors refused to refund me because I didn’t let them access to my backoffice and FTP to correct the problems. But I can’t trust them, and if they introduce any other bug I could have lost money… (a better idea is for you to test your work properly / bugs can happen, but this is too much and too critical).
I bought the plugin because it says it has multilingual support which is a lie, for me it is a good enough reason to ask for a refund !
Rating: 4 stars
Need Development but good start.
Small bug : Apply button title pattern=”[a-zA-Z ]*$”
its limited to classic latin letters people may get angry if the site is russian, arabic, espanol or turkish.
Rating: 1 star
I like your plugin very much, but there is a big problem with it.
That points is endless… For example:
1. Client get 5% from cost of product.
2. Client buys product for 1000 USD.
3. Order is closed.
4. Client gets 50 points.
5. Client want to buy product for 500 USD.
6. Client uses his 50 points, – price is 450 USD.
7. Order is closed.
And guess what is points balance… It must be 22,5 USD, but instead we get 72,5 USD.
It means that points are endless…
Rating: 4 stars
Exactly what I was looking for to give my customers a points and reward system. I had no issues installing it or getting it to work properly.
The only issue I have is that you only get 1 time to use the “referral” option, that’s upon signup. Would be great to allow referral points all the time and not just when signing up.
Many customers will not refer to a store until AFTER they have experienced a purchase.
]]>Rating: 1 star
horrible performance in large stores
]]>Rating: 5 stars
My website theme and the plugin weren’t working well together but the team here did a great job of fixing everything for me and making my customers happy. Thank you!
]]>Rating: 5 stars
Very good support, willing to help you
]]>Rating: 5 stars
Needed to know some functionality and asked them…then… solved.
Thank you.
Rating: 4 stars
responsive, fast, very good support
]]>Rating: 5 stars
My website theme and the plugin weren’t working well together but the team here did a great job of fixing everything for me and making my customers happy. Thank you!
]]>Rating: 1 star
This plugin has multiple severe issues. While the support is there, having to reach out to them on a daily basis is not helping.
One day the issue was that the referral was not working for existing customers.
Then one day suddenly points were not getting applied
Then today the points are getting applied but when you apply 200 points and 1 point = 1 re, only Re 1 discount gets applied.
I can go on and on. I have a chain mail of 80+ emails with the team and each day i face a new issue.
It is the worst decision I took and now the challenge is that If I have to migrate to a new one there is of course no option to download user data. I have to INDIVIDUALLY enter every user’s detail.
Oh also, searching email in customer report does not work so if you have 5000 customers and you want to find one – keep looking into pages alphabetically.
Extremely silly.
]]>Rating: 5 stars
I purchased the plugin last month and the support from the plugin team was incredible..They was always there when I needed. The development team is really doing a great deal by doing the job in a real professional way. The support is awesome. I would recommend the plugin to everyone. Cheers!! Keep up the good work in providing quality products and excellent support. Wish you all the best. Special congrats to the development team for the good job they are doing and ultimately the great effort will reward you with great fortune.
]]>Rating: 5 stars
the support service is very good. he/she is patient to answer my question, he/she is professional, and is able to solve my problem.
]]>Rating: 5 stars
We can customize using point button,
I like it,
Thank you for good plugin
Rating: 1 star
The plugin is great. but i can not translate string message like “You can apply -1 Points to get €-0.01 Discount” and “You will get 16 points on completing this order”. Just the text in a two buttons “Apply points” and “Remove points”. So is unusable for me. ??
In the plugin maps there is not a language map with .pot file and my translatepress plugin can not translate in correct language cause it recognize english as default but my default language is other…. it does exactly the opposite.
Rating: 5 stars
good job
]]>Rating: 1 star
Current version is v1.5. Have this plugin installed since v1.4
Found a bug on v1.4, that customer can earn points on shipping & tax (which shouldn’t be obviously), contacted the support, told them how to fix this issue. Heard back from them that they will fix it in the next version.
Did they fix it on v1.5? No, instead they made some changes to force user to install their other “ticket support” plugin!
Tell me how a reward point system and ticket system are related?
Also if you compare v1.4 with v1.5 THERE IS NO UPDATE, NO FIXES, the only changes is it will force you to install his support ticket system!
1 Star
]]>Rating: 5 stars
Goood ??????
]]>Rating: 5 stars
I purchased the license, and asked for a feature adding ranges for reward amounts. Himani from their support created this while I was waiting on live chat and uploaded the new version with the requested feature available. Now this is what I call good support! Highly recommended!
]]>Rating: 5 stars
Must consider to buy pro version, these guys are awesome…
]]>Rating: 5 stars
I love this plugin, easy to setup, Excellent customer service 100%
https://bmglobalsupply.com/
Thank you !!
Rating: 5 stars
The best rewards point plugin you will ever use for woo commerce.
]]>Rating: 5 stars
Simple but useful, and free. thumbs up.
]]>Rating: 5 stars
Great plugin.!
My Customers are happy with live discounts on offer.
Thank you for your good work!