Our paid review shortcode stopped working. Only the free view shortcode works. You can see the free and paid versions on this page: https://www.myworkdrive.com/test Free version load, paid does not. Paid shortcode: [trustindex data-widget-id=a745c80227381452817617a6ecd] Our WordPress log:

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Hello, about 4 hours ago I installed the plugin on my homepage but I still have the message that it is loading reviews but nothing happens. What could be hapenning?

—————–

a

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https://pastebin.com/yLaBs0nW

• This topic was modified 3 months, 3 weeks ago by microcadsoftware.
• This topic was modified 3 months, 3 weeks ago by microcadsoftware.

Hi, about two hours ago I installed the plugin on my homepage but I still have the message that it is loading reviews but nothing happens. What can I do?

Thank you

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At the moment reviews from Capterra are not downloading from the site, it says they will be downloaded within 3 minutes, but it’s been hours. How can the problem be solved?

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	            [user] => Gabriel G.
	            [user_photo] => https://cdn0.capterra-static.com/profile-images/linkedin/909b5b4aa12451f8ddc0f79e469268b9.jpeg
	            [text] => <strong>Quick go to market loan platform</strong>
	Pros: - Quick to deploy- Intuitive- Out of the box Core functions for lending businesses Cons: No real cons as it was a simple starting solution and then it grew into a multi layered custom platform to fill our needs.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-02-13
	            [reviewId] => 4585817
	            [reply] => 
	        )
	
	    [1] => stdClass Object
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	            [id] => 2
	            [hidden] => 0
	            [user] => Rachael M.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-09.svg
	            [text] => <strong>Revolutionising the way we do business and this is just the start</strong>
	Overall: It was important that we were able to move to something that was Simple, Helpful and Clear for our people whilst ensuring it was proportionate and relevant for our not-for-profit company. We needed a system that was easy to config allowing us to remain flexible, make quick and easy changes to meet our strategy and business operating model. The HES team partnered with us in true partner style, working together to use the skills across both of our teams. It has allowed us to automate our back-end loan management system reducing the operational costs and using some simple gamification techniques to help us test and learn. Pros: Ease of configuration, integration to other suppliers and HES technical team. This is a real turn key out of the box solution. Cons: It could be built to allow the Admin user to have increased control over back end processes and Database, creating an admin UI that is simple to use to amend workflows, integrations and reduce the ongoing costs for development or quick simple changes.
	            [rating] => 4.0
	            [highlight] => 
	            [date] => 2023-02-13
	            [reviewId] => 4585146
	            [reply] => 
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	            [hidden] => 0
	            [user] => Hjortur Heidar J.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-08.svg
	            [text] => <strong>LoanBox customization to otc lending operations</strong>
	Overall: After reviewing available options for the development of a front-to-back, cloud based, loan system for our retail and corporate lending activities we decided to work with HES on customizing its LoanBox solution for our specific needs. The customization needed was extensive including multi-entity and multi-currency support and connections with local banks and data vendors. Working with HES has proved to be very efficient where timelines, costs and product specification targets have generally been met resulting in a very short time from start to deployment of a system that meets our specific needs. Since deployment the system has proven to be reliable and user friendly and HES has been quick to address all issues that have arisen as expected when deploying a new loan system from scratch. We are very satisfied with HES and would recommend its system and services without any caveats. Pros: High level of automation, reliability and ease of use. Cons: Adaption of management interface to small-screen mobile devices could be better.
	            [rating] => 4.0
	            [highlight] => 
	            [date] => 2023-01-25
	            [reviewId] => 4520590
	            [reply] => 
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	            [id] => 4
	            [hidden] => 0
	            [user] => Sasha N.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-09.svg
	            [text] => <strong>LoanBox review</strong>
	Overall: LoanBox can become a one-roof software to automate lending business in any country due to a set of custom integrations. It offers a lot more than excel or simple out-of-the-box lending platforms do: technically advanced KYC and scoring, rich loan servicing functionality, products, and product groups. Comes with a landing website and mobile apps. Pros: For us, the key advantages of HES LoanBox are fast deployment (less than a month), end-to-end coverage of business processes with a major focus on loan origination - all in one place, and a flexible level of automation Cons: No critical issues were found. Everything works well
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2022-10-14
	            [reviewId] => 3999692
	            [reply] => 
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	    [4] => stdClass Object
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	            [hidden] => 0
	            [user] => Gon L.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-01.svg
	            [text] => <strong>Great Service</strong>
	Overall: . Pros: It's so easy to deploy and use. Anyone can use it Cons: Nothing, in particular, it simply does the job in a very straightforward way
	            [rating] => 4.0
	            [highlight] => 
	            [date] => 2022-09-28
	            [reviewId] => 3870547
	            [reply] => 
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	            [id] => 6
	            [hidden] => 0
	            [user] => Volodymyr K.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-07.svg
	            [text] => <strong>Very good experience in the Payday Loan Platform Development</strong>
	Overall: $3 Pros: The professional approach of every team member and understanding of your business domain and objectives, for example, business analysts at HES have sufficient experience in banking and finance. effective project management - meeting deadlines, no downtime. the resulting product is better than expected - extended functionality, high performance. Cons: - the hourly rates could be lower
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2021-02-22
	            [reviewId] => 2710985
	            [reply] => 
	        )
	
	    [6] => stdClass Object
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	            [id] => 7
	            [hidden] => 0
	            [user] => Dmitry B.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-08.svg
	            [text] => <strong>Great for offline loan origination</strong>
	Overall: My company provides short-term cash advances and payday loans focusing on the offline sales channel. We switched to HES lending software from a legacy loan origination system, which was slow and inconvenient to manage. HES team was very accommodating to our needs from the moment we signed up. They make timely improvements whenever we ask for them, and advise us on how to develop the system more efficiently. Our current system is well optimized for the offline operation. It follows a set of best practices of the lending industry and allows us to keep track of how our business is performing with helpful dashboards and reports. I would highly recommend both the company and their products.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2016-11-11
	            [reviewId] => 162033
	            [reply] => 
	        )
	
	    [7] => stdClass Object
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	            [id] => 8
	            [hidden] => 0
	            [user] => Vladimir K.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-10.svg
	            [text] => <strong>Compliant and scalable</strong>
	Overall: We were looking for a mature loan pipeline management solution to launch a payday lending business in Ukraine. Our primary aim was to bring best international practices of online personal lending to Ukraine's emerging market and to achieve compliance with the EU's principles and standards. With HES software, we got these needs covered. We managed to go live in as little as 10 weeks thanks to the effort of the implementation team and clear project requirements. We have found the HES company to be very competent and accommodating in our requests. The system they have implemented for us helps us originate and service thousands of quality loans per month.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2016-10-04
	            [reviewId] => 145558
	            [reply] => 
	        )
	
	    [8] => stdClass Object
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	            [id] => 9
	            [hidden] => 0
	            [user] => Vladimir P.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-04.svg
	            [text] => <strong>Robust system for leasing automation</strong>
	Overall: Our company provides financial leasing services and partners with retail chains and online stores that sell consumer goods to individual customers. We have been having difficult time finding leasing automation software that is robust enough for our needs. HES platform was the ready answer for most of our requirements. It allowed us to move away from legacy software. The system they have built for us provides the utmost transparency in communication with partner retail chains. It enables ongoing monitoring and management, and timely adjustment of all our processes. It has reduced the generation time for each new leasing application by more than 5 times. Apparently, their software works as advertised on their website.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2016-03-21
	            [reviewId] => 117385
	            [reply] => 
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	            [user] => Boris B.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-01.svg
	            [text] => <strong>Greatest solution for online lending startups and more</strong>
	Overall: HES have been our reliable technology partner since 2011. They have helped us start and get our lending solution going. The great thing about HES is their talent pool. They have a very profound understanding and practical knowledge of tech infrastructure. Thanks to their advice and dedication, we smoothly got to the market with an MVP and started growing our business very quickly. Their people help us focus on our business objectives and always give honest opinions on where we should or shouldn't spend our money. I think they are adding critical value to MoneyMan.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2016-03-09
	            [reviewId] => 115109
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Connected Capterra and waiting for downloading reviews, more than two hours downloading and no way to download, although it says 3 minutes should. How to solve the problem?

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	            [user] => Gabriel G.
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	            [text] => <strong>Quick go to market loan platform</strong>
	Pros: - Quick to deploy- Intuitive- Out of the box Core functions for lending businesses Cons: No real cons as it was a simple starting solution and then it grew into a multi layered custom platform to fill our needs.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2023-02-13
	            [reviewId] => 4585817
	            [reply] => 
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	            [hidden] => 0
	            [user] => Rachael M.
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	            [text] => <strong>Revolutionising the way we do business and this is just the start</strong>
	Overall: It was important that we were able to move to something that was Simple, Helpful and Clear for our people whilst ensuring it was proportionate and relevant for our not-for-profit company. We needed a system that was easy to config allowing us to remain flexible, make quick and easy changes to meet our strategy and business operating model. The HES team partnered with us in true partner style, working together to use the skills across both of our teams. It has allowed us to automate our back-end loan management system reducing the operational costs and using some simple gamification techniques to help us test and learn. Pros: Ease of configuration, integration to other suppliers and HES technical team. This is a real turn key out of the box solution. Cons: It could be built to allow the Admin user to have increased control over back end processes and Database, creating an admin UI that is simple to use to amend workflows, integrations and reduce the ongoing costs for development or quick simple changes.
	            [rating] => 4.0
	            [highlight] => 
	            [date] => 2023-02-13
	            [reviewId] => 4585146
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	            [hidden] => 0
	            [user] => Hjortur Heidar J.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-08.svg
	            [text] => <strong>LoanBox customization to otc lending operations</strong>
	Overall: After reviewing available options for the development of a front-to-back, cloud based, loan system for our retail and corporate lending activities we decided to work with HES on customizing its LoanBox solution for our specific needs. The customization needed was extensive including multi-entity and multi-currency support and connections with local banks and data vendors. Working with HES has proved to be very efficient where timelines, costs and product specification targets have generally been met resulting in a very short time from start to deployment of a system that meets our specific needs. Since deployment the system has proven to be reliable and user friendly and HES has been quick to address all issues that have arisen as expected when deploying a new loan system from scratch. We are very satisfied with HES and would recommend its system and services without any caveats. Pros: High level of automation, reliability and ease of use. Cons: Adaption of management interface to small-screen mobile devices could be better.
	            [rating] => 4.0
	            [highlight] => 
	            [date] => 2023-01-25
	            [reviewId] => 4520590
	            [reply] => 
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	            [hidden] => 0
	            [user] => Sasha N.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-09.svg
	            [text] => <strong>LoanBox review</strong>
	Overall: LoanBox can become a one-roof software to automate lending business in any country due to a set of custom integrations. It offers a lot more than excel or simple out-of-the-box lending platforms do: technically advanced KYC and scoring, rich loan servicing functionality, products, and product groups. Comes with a landing website and mobile apps. Pros: For us, the key advantages of HES LoanBox are fast deployment (less than a month), end-to-end coverage of business processes with a major focus on loan origination - all in one place, and a flexible level of automation Cons: No critical issues were found. Everything works well
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2022-10-14
	            [reviewId] => 3999692
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	            [hidden] => 0
	            [user] => Gon L.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-01.svg
	            [text] => <strong>Great Service</strong>
	Overall: . Pros: It's so easy to deploy and use. Anyone can use it Cons: Nothing, in particular, it simply does the job in a very straightforward way
	            [rating] => 4.0
	            [highlight] => 
	            [date] => 2022-09-28
	            [reviewId] => 3870547
	            [reply] => 
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	            [hidden] => 0
	            [user] => Volodymyr K.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-07.svg
	            [text] => <strong>Very good experience in the Payday Loan Platform Development</strong>
	Overall: $3 Pros: The professional approach of every team member and understanding of your business domain and objectives, for example, business analysts at HES have sufficient experience in banking and finance. effective project management - meeting deadlines, no downtime. the resulting product is better than expected - extended functionality, high performance. Cons: - the hourly rates could be lower
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2021-02-22
	            [reviewId] => 2710985
	            [reply] => 
	        )
	
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	            [hidden] => 0
	            [user] => Dmitry B.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-08.svg
	            [text] => <strong>Great for offline loan origination</strong>
	Overall: My company provides short-term cash advances and payday loans focusing on the offline sales channel. We switched to HES lending software from a legacy loan origination system, which was slow and inconvenient to manage. HES team was very accommodating to our needs from the moment we signed up. They make timely improvements whenever we ask for them, and advise us on how to develop the system more efficiently. Our current system is well optimized for the offline operation. It follows a set of best practices of the lending industry and allows us to keep track of how our business is performing with helpful dashboards and reports. I would highly recommend both the company and their products.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2016-11-11
	            [reviewId] => 162033
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	    [7] => stdClass Object
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	            [hidden] => 0
	            [user] => Vladimir K.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-10.svg
	            [text] => <strong>Compliant and scalable</strong>
	Overall: We were looking for a mature loan pipeline management solution to launch a payday lending business in Ukraine. Our primary aim was to bring best international practices of online personal lending to Ukraine's emerging market and to achieve compliance with the EU's principles and standards. With HES software, we got these needs covered. We managed to go live in as little as 10 weeks thanks to the effort of the implementation team and clear project requirements. We have found the HES company to be very competent and accommodating in our requests. The system they have implemented for us helps us originate and service thousands of quality loans per month.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2016-10-04
	            [reviewId] => 145558
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	            [hidden] => 0
	            [user] => Vladimir P.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-04.svg
	            [text] => <strong>Robust system for leasing automation</strong>
	Overall: Our company provides financial leasing services and partners with retail chains and online stores that sell consumer goods to individual customers. We have been having difficult time finding leasing automation software that is robust enough for our needs. HES platform was the ready answer for most of our requirements. It allowed us to move away from legacy software. The system they have built for us provides the utmost transparency in communication with partner retail chains. It enables ongoing monitoring and management, and timely adjustment of all our processes. It has reduced the generation time for each new leasing application by more than 5 times. Apparently, their software works as advertised on their website.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2016-03-21
	            [reviewId] => 117385
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	            [user] => Boris B.
	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-01.svg
	            [text] => <strong>Greatest solution for online lending startups and more</strong>
	Overall: HES have been our reliable technology partner since 2011. They have helped us start and get our lending solution going. The great thing about HES is their talent pool. They have a very profound understanding and practical knowledge of tech infrastructure. Thanks to their advice and dedication, we smoothly got to the market with an MVP and started growing our business very quickly. Their people help us focus on our business objectives and always give honest opinions on where we should or shouldn't spend our money. I think they are adding critical value to MoneyMan.
	            [rating] => 5.0
	            [highlight] => 
	            [date] => 2016-03-09
	            [reviewId] => 115109
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Active Theme: HFS-ENG 1
Plugins: 
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• This topic was modified 10 months ago by hesjhk.

Hello, the plugin doesn’t work because Capterra changed the urls. So at the moment the plugin is searching for the reviews in this url https://www.capterra.it/software/187297/eggup/reviews while it should be searching them here https://www.capterra.it/reviews/187297/eggup. Can you fix this? Thank you in advance.

Plugin is installed and reviews is has not downloaded after 3 days waiting the message of reviews are downloading remains in admin and page with short code incrusted.

URL: https://playoffinformatica.com
MySQL Version: 5.7.39
WP Table Prefix: wp_
WP Version: 6.3.2
Server Name: playoffinformatica.com
Cookie Domain: playoffinformatica.com
CURL Library Present: Yes
CSS path: /home/customer/www/playoffinformatica.com/public_html/wp-content/uploads/trustindex-capterra-widget.css
PHP Info:
Version: 7.4.33
Memory Usage: 131.49MB
Memory Limit: 768M
Max Upload Size: 256M
Max Post Size: 256M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: On
Max Script Execution Time: 120 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets for Capterra Reviews
Plugin Version: 10.9.1
Options:
active: 1
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Active Theme: Playoff 1.5
Plugins:
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Advanced Custom Fields PRO (6.0.7 – active)
Cookie banner plugin for WordPress – Cookiebot CMP by Usercentrics (4.3.2 – active)
Custom Post Type UI (1.14.0 – active)
Gravity Forms (2.7.15 – active)
Gravity Forms Multilingual (1.6.3)
Redirection (5.3.10 – active)
Smush (3.14.2 – active)
Speed Optimizer (7.4.3 – active)
Widgets for Capterra Reviews (10.9.1 – active)
Wordfence Security (7.10.5 – active)
WPML Multilingual CMS (4.5.14 – active)
WPML String Translation (3.2.3 – active)
Yoast Duplicate Post (4.5 – active)
Yoast SEO (21.4 – active)

I’m having trouble updating the review count. I tried to, but it never reloaded the new reviews. So I figured I needed to update to the latest version. Now it does not work at all, and is giving me an ugly error to my website.

The error shown in the plugin is: You got an error while trying to run this plugin. Please upgrade all the plugins from Trustindex and if the error still persist send the content of the webserver’s error log and the content of the Troubleshooting tab to the support!

Per the instructions, here is the output:

URL: https://[removed]
MySQL Version: 8.0.23
MySQL Database: bitnami_wordpress
MySQL User: bn_wordpress
MySQL User rights: 
		 - GRANT USAGE ON *.* TO <code>bn_wordpress</code>@<code>localhost</code>
		 - GRANT ALL PRIVILEGES ON <code>bitnami_wordpress</code>.* TO <code>bn_wordpress</code>@<code>localhost</code>
WP Table Prefix: wp_
WP Version: 6.0
Server Name: [removed]
Cookie Domain: [removed]
CURL Library Present: Yes
CSS path: /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads/trustindex-capterra-widget.css

PHP Info: 
	Version: 7.4.15
	Memory Usage: 7.19MB
	Memory Limit: 512M
	Max Upload Size: 40M
	Max Post Size: 40M
	Allow URL fopen: On
	Allow URL Include: Off
	Display Errors: Off
	Max Script Execution Time: 120 seconds
	WP_HTTP_BLOCK_EXTERNAL: not defined
	WP_ACCESSIBLE_HOSTS: not defined

Plugin: Widgets for Capterra Reviews
Plugin Version: 9.0
Options: 
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	version: 9.0
	page-details: 
	subscription-id: 
	proxy-check: 
	style-id: 
	review-content: 
	filter: 
	scss-set: 
	lang: 
	no-rating-text: 
	dateformat: 
	rate-us: 
	verified-icon: 
	enable-animation: 
	show-arrows: 
	content-saved-to: 
	show-reviewers-photo: 
	download-timestamp: 
	widget-setted-up: 
	disable-font: 
	show-logos: 
	show-stars: 
	load-css-inline: 
	align: 
	amp-hidden-notification: 
	review-download-inprogress: 

Reviews: Array
	(
	)
	

	CSS: 

Active Theme: Divi 4.17.4
Plugins: 
	Akismet Anti-Spam (4.2.4)
	All-in-One WP Migration (7.61)
	All in One SEO (4.2.1.1)
	AMP (2.2.4)
	AWS for WordPress (4.3.2)
	Google Analytics for WordPress by MonsterInsights (8.5.3 - active)
	Hello Dolly (1.7.2)
	Jetpack (11.0)
	TaxoPress (3.6.1)
	UpdraftPlus - Backup/Restore (1.22.12)
	W3 Total Cache (2.2.1)
	Widgets for Capterra Reviews (9.0 - active)
	Widgets for Google Reviews (8.4 - active)
	WP File Manager (7.1.5 - active)
	WPForms Lite (1.7.4.2 - active)
	WP Mail SMTP (3.4.0 - active)

The plugin sreezes and spins endlessly as soon as I put the link to my tab it will pick up, I tried using different links including the one in your example to see if it worked but it keeps loading without ever showing the activity to select. I am using the latest version.

PHP Info: 
	Version: 7.4.29
	Memory Usage: 21.86MB
	Memory Limit: 1024M
	Max Upload Size: 150M
	Max Post Size: 150M
	Allow URL fopen: On
	Allow URL Include: Off
	Display Errors: Off
	Max Script Execution Time: 180 seconds
	WP_HTTP_BLOCK_EXTERNAL: not defined
	WP_ACCESSIBLE_HOSTS: not defined

Plugin: Widgets for Capterra Reviews
Plugin Version: 8.4

• This topic was modified 2 years, 11 months ago by famarast.