Hi Everyone and Support Team,

I recently discovered an issue when publishing a product to WooCommerce via the Printify platform. It wipes all the cache, including static pages.

I tested this, and it seems the plugin is calling a hook or action, but I’m not an advanced coder, so I can't pinpoint the exact cause. This behavior is quite unacceptable. The cache should only be cleared for relevant pages—maybe the tags, categories, or shop pages—but not for all products.

I currently have about 200 products,(imagine i put 1000) and rebuilding the cache is a real pain. It takes nearly an hour to rebuild, even on a 4GB fast server dedicated to this project. This severely impacts performance and marketing efficiency.

When I contacted support, they weren’t helpful. They suggested I hire a developer to fix or rewrite the code. However, this issue seems like something the plugin itself should handle better.

Even minor edits, like changing the title of a published product in the Printify platform, completely wipe the cache. I reviewed the server logs and captured what’s happening, but I don’t know how to prevent it.

For context, the server team ruled out other issues. I’m working with a clean installation of WooCommerce, and the only plugin enabled is Printify, yet the problem persists.

Here’s the information from my server admin:


- - [25/Nov/2024:08:45:19 +0000] "GET /xxx/ HTTP/1.0" 200 587485 "https://printify.com/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36"

- - [25/Nov/2024:08:45:23 +0000] "POST /?wc-ajax=get_variation HTTP/1.0" 200 3133 "https://xxx/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36"?

- - [25/Nov/2024:08:45:23 +0000] "POST /?wc-ajax=get_refreshed_fragments HTTP/1.0" 200 1459 "https://xxx/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36"

These AJAX POST requests to endpoints like /wc-ajax=get_variation and /wc-ajax=get_refreshed_fragments can potentially cause cache purging under certain conditions.


If any of you guys or maybe plugin support know what to do, let me know,

Conny

• This topic was modified 1 day, 11 hours ago by Conny.

I’m not sure if anyone is experiencing similar issues, but version 3.0 is not calculating shipping rates on my woocommerce site. Both WP & WC are updated to the current versions.

After reviewing the plugin the only key difference I see in the code that has changed significantly is the addition of the product_id parameter in printify-shipping-methods.php:

$requestParameters['skus'][$productVariation->get_sku()] = [
'sku' => $productVariation->get_sku(),
'product_id' => $productVariation->get_id(),
'parent_id' => $productVariation->get_parent_id(),
'permalink' => $productVariation->get_permalink(),
'quantity' => $variation['quantity'], ];

For now I’ll continue to use my modified version of 2.14 that was released back in September. Aside from a couple optimizations I’ve made to version 2.14 I also removed the source tree, which I believe was mistakenly left behind by the dev when publishing for production.

• This topic was modified 1 month, 1 week ago by Moobs.

It would be good if the shop admin could choose the default shipping method selected by this plugin during checkout. So for example it could be set to choose Priority shipping for every customer unless the customer changes it to standard during checkout. If a shipping method is not available for the ordered product then the plugin should use standard as the option for the order even if that is not selected in admin settings.

Hello,

I’m not sure whats going on with this plugin but when I download it from the Plugins page it installs as Printify Shipping Method. How do I connect this to my Printify store? They say that The legacy REST API is enabled needs to be unchecked but there is no options to do that.

I keep getting this error message in Printify:
Unexpected status code “502”. Request “Upload Woo Image”. Response “<html> <head><title>502 Bad Gateway</title></head> <body> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx</center> </body> </html>”

Dear printify: Please completely redesign your plugin as it creates unacceptable load times for both the cart page and the checkout page. As it currently is, I won’t even consider paying for printify premium. Come on people, it’s 2024.

I cannot seem to get printify shipping to work. I have installed the printify for woocommerce, activated it, and products created in printify are publishing to my site correctly, but I cannot seem to get printify shipping to work. I navigate to Woocommerce, Settings, Shipping, but do not see Printify Shipping. I only see “Woocommerce Shipping”… I tried to deactivate printify for woocommerce and activate again, but still no luck.

What am I doing wrong???

Hello, after updating Woocommerce our Printify orders no longer work. Customers get the following error when trying to checkout “Sorry this order requires a shipping option.” Regular, non-Printify orders work fine. Others have the same problem as described on this Reddit post – https://www.reddit.com/r/woocommerce/comments/1c85u7o/comment/l0z4n2m/

It takes at least 6-7 seconds just to start uploading on the checkout page. Sometimes 20 seconds. I deactivated this plugin. Printify doesn’t even care wow.

I am building my first print-on-demand store using WooCommerce and Printify. I have enabled test mode in Woo Payments, and placed a test order. The order was sent to Printify, as expected.

However, after cancelling the order in WooCommerce, there was no indication that the cancellation was sent to Printify. I had to cancel the order manually in my Printify interface.

Should WooCommerce send order cancellations to Printify under normal circumstances, or is manual cancellation at Printify always required?

Thanks…

JGB

It’s something happening with this plugin, you can’t synchronize the products or create a new one.?

This plugin hasn’t been tested with the last three release versions of WordPress and it’s not working on my site so I cannot publish products to my web shop.

How can we set free shipping?

When publishing Printful products to WooCommerce, all Mockups are transferred automatically. When I delete the media files in WordPress and empty product, website, and browser cache while working in Chrome Incognito, I still have issues with excessive HTML.

The excessive HTML occurs under the ol and li where all of the product images are posted to the shop page. When you click on an existing image that is below, the link brings up a “Blank” image instead of connecting to the actual image that was clicked on.

Printful has not been tested for compatibility with WordPress 6.2.2. Is there a way to eliminate all of the excessive HTML so I can get product display functionality back so my site does not look like a bag of poo? No customer wants to shop a page that looks and acts as though it is broken.

Also, when you do your next update, would you mind implementing a feature to transfer only “selected” mockup images? When importing all mockup images, the excess media slows sites down. Most people don’t care to see 6 different versions of the same product (ie. dog food bowl images).

I am sure I can change the HTML on my database files, but I would rather have an easy solution that won’t potentially break my site. Yes, I back everything up first. Thank you in advance.

When will this be updated?

I need to remove “Free Shipping” from the front page.

installed, activated and set up plugin. used this article. https://help.printify.com/hc/en-us/articles/4483635992081-How-do-I-set-up-shipping-with-WooCommerce-

when I do a test purchase, the only two shipping options are flat rate and local pickup – these are from Woocommerce, not printify.

I need full specific details for how to implement printify shipping in my woocommerce site please.

I have been trying out printify on woocommerce with some items on my site not available from my current on demand producer.A recent order was placed and the order was intercepted by the producer plug-in. One I got notification I set all printify item to be ignored but I still need to process the printify order. Is there a way to resubmit so it go to printify or do I have to manually submit an order?

Hi, I’m hoping someone can help me with Printify/WooCommerce. When I publish products on Printify, they’re showing up as blank products in my WordPress shop. I thought all of the details were supposed to transfer fully? I already have the WooCommerce plugin, the Printify Shipping plugin, and updated the basic web settings based on Printify’s tutorial article.

Am I missing something? Thanks so much!

Hi!

How can I select the product category to push product to?

Why is it that the product is not imported with featured product image already set? I always have to go into WooCommerce to select featured image manually…

Best regards,

Hi!

How can I make this fix, please? Here is a video recording of the issue: https://www.awesomescreenshot.com/video/14218916?key=550b507f74828b99bcfee87d97c62574

Best regards,

Hi,

Thanks so much for your great plugin.

How we can customize template display of your plugin.

Example we need to add a class to customize button or customize html display of Sizeguide popup?

Thanks so much!

Hello,

Earlier this year, Printify said that “We have recently begun deleting customer data on orders completed or canceled more than 30 days ago. This is because we are required to follow international standards, including GDPR, on Personally Identifiable Information (PII).”

Since that time, you will no longer see customer details for orders in your Printify account. The problem with this is that now, IT IS ALSO DELETING CUSTOMER INFO AND ALL OFTHEIR USER DETAILS FROM OUR WORDPRESS WEBSITE.

All orders and user info for orders manually processed through Printify as well as those done via plugins with our other print partners are FINE. Only the orders automatically processed using the plugin had this issue.

While I understand that they have to make these updates to their own system to remain compliant, they should not be able to completely delete users and order info from your website. They are not only deleted from your Woo Commerce customer list, but deleting them from your registered users. It is deleting users that you worked hard to gain. We can’t even send emails to these customers about future promotions because they’ve been deleted from our site.

I have contacted them about this issue with no avail.

See screenshots:
https://ibb.co/wC4g7Sc
https://ibb.co/1bC4bKp
https://ibb.co/9gFCvrY

SEE VIDEO

Hello when the plugin is activated. The Add to Cart is super slow. I think there is a conflict as the wp-ajax.php get a super heavy load.

Could you please check this. In case you would like to test on our developers platform to run test, please do not hesitate to ask! We would like to keep working with your company.

Strange but when I use GTmetrix this plug changes the speed from C to a D rating. I have to disable it until I find out why the speed changes.

There are no changelogs in your updates what was changed or fixed in the latest releaes?

I have added the only printify plug-in for WordPress. It is activated, but not present in my WordPress dashboard. I have connected my woocommerce store in printify and added products to that store, but they are not present in my products on WordPress or the website itself. Without a functional plug-in, printify is useless to me. Is a usable plug in coming?

Hi

Can you please update your plugin? This plugin hasn’t been tested with the latest 3 major releases of WordPress.

Also, can you please add a feature so that we can offer free shipping to our customers?

And few people here mentioned that the Printify tracking number is not synchronizing with woocommerce.

I don’t know why you people don’t give any value to your users who are using woocommerce. You only take care of Shopify users ??

An order was placed in woocoomerce on my site.
The order was transferred to printify, and printify shipped the order
In the “order notes” section, there is an entry:

Item/s shipped:
Men’s Fitted Short Sleeve Tee
TN: 94001xxxxxxxxxxxxxxxx
URL: https://track.easypost.com/xxxxxxxxxxxxx

But the “shipment tracking” section is still empty.

Hello,

This is my first time receiving orders via WooCommerce. The items are connected to Printify and I have not had an issue adding items to the website when I created designs. I received no kind of notification that orders hit my WooCommerce plugin but now that I see them, I realized that Printify is not displaying the orders on their end. How can I fix this? WooCommerce is making it appear that I will ship the order myself. Payment has already appeared to have been made for it is “on hold”. The money was not sent directly to me so I would be out of money trying to fulfill the order. Printify taking hours to respond.

I am just now seeing that customers cannot checkout because we are getting error saying “There are no shipping options available.”

There has been an update to WordPress so is this issue related? I know I am not the only one seeing this error now.