Rating: 5 stars
I’ve been a long-time user of Replyable (and before that Postmatic).
It’s really turbo-charged my blog and helped with productivity. To be able to manage comments via email is amazing. I’m able to moderate comments (including accept and send to spam) and reply. I honestly don’t know what I’d do without it.
I’m using a paid Replyable account with wpDiscuz and WPBruiser and that has been a killer combination. Some of my blogs have had over 1,800 comments and Replyable has been able to manage this with a breeze.
I know a few people here have had issues with support. I’ll admit that has been a bit frustrating, and I know that hasn’t been top-notch, but they do get back to you eventually, and it’s always been helpful. And the developer is such a nice guy – and a fabulous developer. I know they are improving it all the time.
So, I really do feel, overall, this plugin deserves the 5 stars. I don’t have any affiliation with Postmatic. I’ve just been using it for years and love it.
]]>Rating: 1 star
I’m a paid subscriber and I can’t get any support. My guess is they’ve stopped supporting the plugin as they did about a year ago, perhaps due to family reasons again. Hope everything is okay for them but I’m switching plugins.
(Alas, there aren’t any really excellent subscribe to comments plugins. I want to have much more control over which comments get emailed out but no plugin offers any control over that.)
]]>Rating: 1 star
The plugin support people are no longer responding to tickets. They used to be fairly responsive but we haven’t heard from them on multiple tickets that we have placed. We will be looking for a new plugin soon.
]]>Rating: 1 star
I bent over backwards to like this plugin – it is VERY good – the problem is I paid for the upgraded version and instead I got a message that I was already subscribed so I know have 2 years of plugin without the upgrade. I’ve reached out every way I can – no response at all.
]]>Rating: 1 star
Beware of this Plugin. It hasn’t been updated in seven (7) months. The free version is a mess. Coming from Postmatic, I was hoping for improvements while THEY TOOK MY MONEY! I emailed them and did everything possible to get support – nothing. I rarely chase code developers down but they sucked up a lot of my valuable time.
]]>Rating: 3 stars
Since posting the below review people at Replyable started communicating with me again and I was able to work out my issues with tech support. Because of this I have increased my rating in this review, re-titled it, and I have chosen to become a Replyable customer on the basic plan. The fact that the ball was dropped so completely for a period of time definitely leaves me with concerns, but I am giving it a try and hopefully replyable will do better in the future.
Former review:
Terrible Tech Support
The paid version Replyable is perfect for my needs, but I wanted to test it before paying a non-refundable fee for it. So I tried their one week free trial for the basic plan. However, when I did tests with friends they weren’t getting subscription messages, so I contacted technical support. At first things went pretty well. They contacted me back in a reasonable amount of time and did a few tests, but then things petered out. There was no conclusion.
Nothing got solved. The person told me to check in spam folders despite my saying that both of my testers had checked spam folders multiple days after the test.
The tech support person then gave me two weeks of additional free trial to continue testing, but when I tried to access it I couldn’t (the only way to change my settings to use it required me to pay them). This was on April 12th. I sent a message back describing my problem and asking for help but I never got a reply. Since then I have sent several follow up messages and with only two days left of this extra free trial I still haven’t received a reply or any help accessing it.
After a week of not receiving any replies I figured maybe the person helping me was sick or something, so I put in a new tech support request explaining the situation. I have not received a response to that either. I have no idea what is going on or why they aren’t getting back to me.
I think Replyable is probably a good product (the only reason I didn’t give it a one star review) and if it works for you without problems the first time, that is great, but this was a terrible tech support experience. I have wasted so much time and I am honestly really sad because I really felt that replyable was a perfect fit for my needs and now I’m going to have to rethink how I’m going to do my comment system.
]]>Rating: 5 stars
I had a question and I was able to get on chat, and someone answered right away, and knew what they were talking about. In addition, I was pulled away from the chat session and forgot about it. I returned THREE HOURS LATER and was able to continue the same chat session and get an answer to my question. That NEVER happens! These are great folks.
]]>Rating: 5 stars
Smart plugin extending native WordPress comment system in such an intuitive, intelligent way that it feels like this is how things should have worked all along. The team behind it really seems to care about their product and has been very responsive the couple times I’ve needed to contact them with little issues.
]]>Rating: 1 star
They may be really good at getting their friends and family to post positive reviews for them but that’s where their skill set ends. Worst support ever and the free version is broken….does not send emails. When asked about it their response was…..”yeah, you might want to go ahead and fix that”. Ha! Seriously, that’s what they said.
Run away from this.
Use this instead….Email Subscribers
]]>Rating: 5 stars
Jason responded quickly and his instructions made it easy for me to resolve the issue I was having. Being relatively new to WordPress, this was a huge weight off. Thanks Jason and crew. Will definitely keep up with new innovations and plugins by you. Cheers:)
]]>Rating: 5 stars
These guys are the best! I just installed the Postmatic comments plugin, had a small glitch (unrelated to Postmatic), and got on a Postmatic live-chat with Jason L., who helped me fix it within, I’m not kidding, less than one minute.
Great comments plugin, awesome support, couldn’t be happier. Five Stars!
As the Staples “That Was Easy” button says, THAT WAS EASY! Thank you!
]]>Rating: 5 stars
After a few weeks of running Postmatic, I can now add a review because I have seen it work in the real world. So, to the review:
The Good:
– It works.
– I wondered whether I might get hit with spam because I set comments to publish immediately, but I haven’t had any problems
– People like it.
– It encourages conversation.
– The Support team respond quickly and they are friendly and helpful. It is obvious they are working on making Postmatic better and better.
The Maybe:
– Apple Mail isn’t compatible with some image rendering, which I see when I comment on another site that is running Postmatic. This might be a consideration if you are running an image-heavy blog. I I am not sure what the answer to this is, there probably is one.
Rating: 5 stars
Just installed Postmatic mainly for its Opt-in feature (beta). I had a bit of a problem so I contacted support and received immediate help above and beyond what I would expect. I used the chat feature and was pleasantly suprised by the level of help I received.
Thank you to Jason Lemieux, Founder of Postmatic, who spared no effort to help me resolve a very minor issue.
Mike
]]>Rating: 5 stars
Postmatic is by far the most sophisticated comment management tool that I’ve used for WordPress, mostly because of how incredibly intuitive it is for the reader to engage with your posts. Comments are what blogging is all about, and Postmatic has made managing them an art. Support is excellent and thorough, even for the free version. An excellent plugin.
]]>Rating: 5 stars
I’ve tried several notification plugins and Postmatic is the easiest and user friendly to date. Thank you Postmatic!
]]>Rating: 5 stars
True, I’m fairly new to WordPress and my site is just under one year old, but this commenting system is amazing.
I first came across it last week while commenting on another person’s site. I liked how the comments looked on the site, the ease of commenting, and replying via email. Also, the comments in the emails were easy to read — beautiful even.
So Jason Tucker and I were discussing it last week on WPblab and I decided to try it today.
As a new user, I appreciated the onboarding within the plugin (you might want to disable JetPack, etc.). I wouldn’t have realized the conflicts otherwise.
I had one tiny problem (because I’m so new) and Postmatic had me hop over on their site to chat. Boom. Done. It works well and looks great.
]]>Rating: 4 stars
Note:
The described problem may have gone in the meantime. See the posts below.
This is basically a very great plugin, since it combines post notifications, newsletters and comment notifications all in one.
The downside is: On the free plan you only get notifications via PHPMailer (via your host’s mailserver). That is, 30% of your mail won’t get through. Maybe more/less.
If you don’t care, fine. If you do care:
Use
I’m really sorry, what these guys are offering is really outstanding. But I dislike any cheapo cheat like that. They should offer a solid free plan. Period.
]]>Rating: 5 stars
I have problems with showing the postmatic widget and e-mail registration pop-up in my several browsers, but the support test it very fast, competent and with a positive feedback. Thanx.
]]>Rating: 5 stars
The idea of commenting by email is simply awesome.
I love this plugin. I will definitely install on all my sites
Rating: 5 stars
Being a total WP newbie, I turned to Postmatic support for help on an issue (comments not displaying underneath my post). I am impressed by the support I received. In the end, my issue didn’t have anything to do with a Postmatic setting, but with a WP setting. That didn’t matter to the Postmatic support, they helped out anyway.
So besides the plugin being great, their support is as well!
p.s.: I’m not sure if you offer Dutch as language. If needed, I’d be more than happy with translations, being a Dutch native speaker.
]]>Rating: 5 stars
I really like the idea and most of the functionality of this plugin.
Unfortunately for me, the free version doesn’t work because all the mail goes to SPAM folder. My wordpress installation sends mail using an external SMTP server, and postmatic doesn’t support that.
Postmatic will always send mail through the local server’s mail service, bypassing the standard wp_mail() function. They say they do this for stability, but they should then also offer the ability to use an external SMTP server or use the built-in wp_mail() function as alternatives.
EDIT: Since version 2.0, they appear to have fixed this functionality and so I no longer have to work around the way they send mail. Thanks Postmatic for listening!
]]>Rating: 5 stars
It’s amazing that nobody else was thinking about these simple facts:
Postmatic delivers by meeting these factors. Simple and ingenious.
]]>Rating: 5 stars
Postmatic really gives a new dimension to commenting! To receive an email notification when a new comment is posted is already of great value. But Postmatic even takes it to the next level by also adding the possibility to reply to comments without ever leaving your mailbox!
I was able to reply with my email to a comment and I saw my reply appearing live on the page while I was on it. And the page didn’t even look like it was reloading. This truly is a great plugin!
This unique service combined with the great and lightning-fast support makes Postmatic one of the best comment plugins out there with good chances to take over the entire commenting hemisphere of WordPress!
]]>Rating: 4 stars
There is one suggestion I would like to make and that is to drop the monthly subscription model. I’m really opposed to it, because the more plugin developers take this route, the more monthly costs a user will get in the end. For example, I have around four plugins for which I pay a monthly fee. This roughly translates to € 25 per month. Add to this all of the other costs a starting photography business might have and you get the picture.
I would happily pay a one time fee to buy this plugin, as some developers let you do. It’s definitely worth the investment. I can see where this is going and commenting is so much more fun, by using e-mail. So yes, I can recommend it fully. (tried both the premium and free version of the plugin)
]]>Rating: 5 stars
Very useful plugin and easy to install. It’s also working great with buddypress and public groups. Thank You.
]]>Rating: 5 stars
It’s sending nicely formatted emails out with each new post, exactly as advertised. Thanks, it’s a great service!
]]>Rating: 5 stars
The postmatic plug in is easy to handle and well designed. I like especially the opt in, which is elegant and gets out of the way in a few seconds if one does not respond, yet it is still noticeable at the bottom of the page. Well Done!
Klaus
]]>Rating: 3 stars
…it has an “old school” method of confirming subscription requests: the requester needs to send a REPLY email with the word “Agree” in it. People were used to seeing this 10 years ago, but nowadays, there should instead be a simple link in the confirmation email that the requester can click on and be done with it. Maybe the “premium” version of the plugin works that way? I dunno, but I’ll be looking for another option free option, like Jetpack.
]]>Rating: 5 stars
The idea what you can comment on a site by simply filing out a comment form and continue the conversation via mail is smart. If you develop a website it’s about building ‘audience’ and increasing ‘engagement’. Any tool that makes me engaged with my audience via email is a smart way since EVERYBODY checks their email daily, right?
Best of all, this plugin is easy to setup! Need help, the developers will get back to you pretty fast…I’m talking minutes. Because of this, I am a new customer. I spent 2 days testing the plugin out to ensure my site wouldn’t have any issues. No issues to report. And, I love the customization features of this plugin. Happy customer. Happy blogger. Happy community.
]]>Rating: 5 stars
Postmatic is simply fantastic. Our new site has only been Live a few weeks but already we can’t imagine life without Postmatic.
If you’re looking for an increase in member activity and contribution, then look no further 10/10 from me.
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