I’ve activated the 7-day trial, but the quota still remains at zero in ParcelPanel. What do I need to do to be able to test the plugin?

Critical Uncaught Error: Class “ParcelPanel\Api\Tracking” not found in /srv/htdocs/wp-content/plugins/parcelpanel/includes/Api/RestApi.php:39
Additional context
{
“error”: {
“type”: 1,
“file”: “/srv/htdocs/wp-content/plugins/parcelpanel/includes/Api/RestApi.php”,
“line”: 39
},
“remote-logging”: true,
“backtrace”: [

We’ve encountered some display issues on the package tracking page when using your plugin in conjunction with the popular WPC Product Bundles plugin.
For example: Customer ordered a bundled product（3 piece window cover kit），the windshield cover and front door window covers are the sub-products. So on the tracking page, it’s only need to show the 3 piece window cover kit, don’t need to show the sub-products.

I contacted the author of the WPC plugin, and this was their response:

“If you use the ParcelPanel service, you can contact them to adjust the plugin. Specifically, we need to have a filter hook to remove sub-products. For example: “parcelpanel_order_get_items”, then we can use the snippet for that hook.

add_filter( 'parcelpanel_order_get_items', function ( $items ) { foreach ( $items as $key => $item ) { if ( $item->meta_exists( '_woosb_parent_id' ) || $item->meta_exists( 'woosb_parent_id' ) || $item->meta_exists( 'wooco_parent_id' ) || $item->meta_exists( '_wooco_parent_id' ) ) { unset( $items[ $key ] ); } } return $items; } );

Hello,

I’m reaching out about an issue with tracking status updates in my WooCommerce admin using the ParcelPanel plugin. Previously, I was using the plugin to send tracking numbers and monitor shipment statuses, which worked perfectly. However, after running into some issues, I had to redeploy my site on a new server and re-import the tracking numbers.

Now, the tracking statuses aren’t updating—they’re all stuck on “Pending.” Would it be possible to re-synchronize the statuses for these imported tracking numbers? It would really help ensure everything in my WooCommerce admin reflects the correct shipment statuses.

Best regards,

I want to upgrade the free quota from 20 to 50, and also delete the brand display, URL: luxesensychic.com，Another thing is that I want to add a button next to each order to directly query the logistics. Is this possible?

Hi,

If order storage is set to WC_Order_Data_Store_CPT mode, the Parcel Panel plugin generates the following errors in the debug.log:

• WC_Order_Data_Store_CPT::query was called incorrectly. The command query argument (meta_query) is not supported on the current command datastore. Backtrace: require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array(‘parse_request’), WP_Hook->do_action, WP_Hook->apply_filters, rest_api_loaded, WP_REST_Server->serve_request, WP_REST_Server->dispatch, WP_REST_Server->respond_to_request, ParcelPanel\Api\Orders->get_orders, wc_get_orders, WC_Order_Query->get_orders, WC_Data_Store->__call, WC_Order_Data_Store_CPT->query, wc_doing_it_wrong. This message was added in version 9.2.0.
• PHP Warning: Attempt to read property “ID” on int in /wp-includes/post.php on line 7385
• PHP Warning: Attempt to read property “ID” on int in /wp-includes/post.php on line 7472

If order storage is set to High-Performance Order Storage (HPOS) mode, the Parcel Panel plugin generates the following error in the debug.log:

• PHP Notice: Function WP_User_Query::query was called incorrectly. User queries should not be run before the plugins_loaded hook. Please see Debugging in WordPress for more information. (This message was added in version 6.1.1.) in /wp-includes/functions.php on line 6085

Environment:

WordPress 6.6.2
WooCommerce 9.3.3
PHP 8.2.24
Parcel Panel 4.3.9

This issue, observed across several of our stores, is easily reproducible each time the Parcel Panel plugin is deactivated/reactivated.

Thank you in advance.

One customer have two orders and we want to ship them together, but we can only upload tracking number to one order, how to solve the problem?

Hello, I have been using your plugin for over a year, and I really like it. I have opened several new stores and would like to use your plugin as well, but we are using a multi-site setup, which means controlling all stores from one location. Do you support multi-site?

Hi, I had previously purchased a $49 package and made some settings, like EDD. Sales have been down these past two months, so I canceled my subscription. Now I’m thinking about subscribing to the same package again. Will my previous settings be restored?

My store needs to be temporarily closed for a period of time, and I would like to know how to cancel my subscription.

Hallo, als ich auf Version 4.0.0 aktualisiert habe, konnte ich den Livechat-Button in meinem Shop nicht finden.

Ich m?chte nur fragen, ich bin ein treuer Fan von euch, eure Erfahrung ist wirklich gro?artig. Ich bin derzeit im Plan von $29, aber ich m?chte die integrierten Funktionen nutzen, die im $49-Plan enthalten sind. Da es jedoch gerade Nebensaison ist, ist unser Umsatz nicht besonders hoch, und ich m?chte nicht direkt auf den $49-Plan upgraden. K?nnt ihr dazu einen Vorschlag machen?

Hi,
I want to download my January invoice, but the download link has expired. Can you send me a new link?

Hi,
I’ve got an issue recently. Your virtual orders don’t use up credits anymore, which is great. However, some of my customers find the tracking section in the processing emails confusing. I want an option where only physical items are included in that section, not virtual ones. Can you help with that?

What’s the process for getting a tracking number and completing shipment with ParcelPanel? Currently, you guys don’t support integrating WooCommerce shipment tracking (based on what your customer service said, you’re not planning to integrate it).
So, can you tell me which table in WooCommerce you get the data from and how you handle shipments (just a rough idea of the code)? I’ll have my tech team develop it ourselves.

my store language is english , but order tracking page always showing french

let me know the solution

Hi, I’m currently using shipstation and have about 30 orders a day or so. Right now I can only use your CSV import function in order to import the order’s waybill number and other information, which is not very convenient for me, would you consider integrating it? I’m sure there is quite a demand for this from merchants in the US.

Hi, now you provide a Rename order status “Completed” to “Shipped” which is great. But I like to also add a Delivered order status, like AST does.

I am a paid subscriber of yours and I want to download my invoice, where should I go to do that?

Hi
I noticed that in the new version, you released the PayPal integration, which is great and a very nice feature for me!
But I have a question, it only works for new orders after my integration. However, I have previous orders that I want to sync to PayPal as well, and I wanted to know if you have considered this.

Hello!

Is there an order limit or any limit in the free version of Shipment Tracking, Tracking, and Order Tracking for WooCommerce – ParcelPanel?

Please let me know,

Regards

[error] 23150#23150: *476542 FastCGI sent in stderr: “aPHP message: WordPress database error Table ‘wordpress.wp_wc_orders_meta’ doesn’t exist for query SHOW FULL COLUMNS FROM wp_wc_orders_meta made by require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array(‘parse_request’), WP_Hook->do_action, WP_Hook->apply_filters, rest_api_loaded, WP_REST_Server->serve_request, WP_REST_Server->dispatch, WP_REST_Server->respond_to_request, ParcelPanel\Api\Orders->synced, ParcelPanel\Api\Orders::up_wc_order_metaPHP message: WordPress database error Table ‘wordpress.wp_wc_orders_meta’ doesn’t exist for query SELECT * FROM wp_wc_orders_meta WHERE order_id = 9371 AND meta_key = ‘_parcelpanel_sync_status’ made by require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array(‘parse_request’), WP_Hook->do_action, WP_Hook->apply_filters, rest_api_loaded, WP_REST_Server->serve_request, WP_REST_Server->dispatch, WP_REST_Server->respond_to_request, ParcelPanel\Api\Orders->synced, ParcelPanel\Api\Orders::up_wc_order_metaPHP message: WordPress database error Table ‘wordpress.wp_wc_orders_meta’ doesn’t exist for query SHOW FULL COLUMNS FROM wp_wc_orders_meta made by require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array(‘parse_request’), WP_Hook->do_action, WP_Hook->apply_filters, rest_api_loaded, WP_REST_Server->serve_request, WP_REST_Server->dispatch, WP_REST_Server->respond_to_request, ParcelPanel\Api\Orders->synced, ParcelPanel\Api\Orders::up_wc_order_metaPHP message: WordPress database error Table ‘wordpress.wp_wc_orders_meta’ doesn’t exist for query SELECT * FROM wp_wc_orders_meta WHERE order_id = 9372 AND meta_key = ‘_parcelpanel_sync_status’ made by require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array(‘parse_request’), WP_Hook->do_action, WP_Hook->apply_filters, rest_api_loaded, WP_REST_Server->serve_request, WP_REST_Server->dispatch, WP_REST_Server->respond_to_request, ParcelPanel\Api\Orders->synced

Can you fix on this?

Hello.
I have PayPal for my store and recently the volume of orders has increased, but the disputes have also become more frequent. I’m passing in information about tracking info in PayPal, and I was wondering if you’re considering this feature. I am willing to pay for it.

Dear all,

we are really frustating about last updates…Step by Step…..

About emails for shipping updates, for EU compliance we have to send all emails with our own smtp server – still like before your update. So we really hard need soon as possible back the standard wp_mail() function from WordPress like before.

I know most of your users are from Shopify and thats okay if they are Non-Tech-Professionals like we are from WordPress-Community. But to remove standard things from WordPress like wp_mail() function is hard, we all really hate things like this and thats not standard in our WordPress-Community – because it destroys our workflows and this decision its fully useless!

Btw. do you know about E-Mail Spam score?! The way at the moment is terrible, it is so important to have 100% inbox rate for shipping mails AND we do track all our emails and own unsubscribe full-list portal and and and…

Hopeful the wp_mail() comes soon as possible, for us Parcel Panel is useless with that for multiple shops now ??

Kind Regards;
Kriss

• This topic was modified 1 year, 4 months ago by kristinabella.
• This topic was modified 1 year, 4 months ago by kristinabella.

We found the problem and fixed it urgently, and it is now working normally.
We apologize for the problem and worked on it as soon as we found it. We are aware that this could have affected the normal operation of the store. For this reason, we took it very seriously and resolved it as an ACCIDENT, which is our problem. As soon as any information is updated we will post it here, here is the timeline:
? 2023.11.1 4:27 am(UTC+8), we received the first report of this issue from a user indicating that ParcelPenal was not loading in their store and was also slowing down the site’s admin.
? 2023.11.1 6:43 am (UTC+8), the issue escalated and more users reported that the issue had to make them uninstall the plugin in order to resolve the issue.
? 2023.11.1 9:32 am (UTC+8), it was discovered that the issue was due to a server crash, and the server configuration was urgently upgraded to ensure that all users could use the site normally.

• This topic was modified 1 year, 4 months ago by Jessie.
• This topic was modified 1 year, 4 months ago by Jessie.

Hi there, all of a sudden the Admin panel is taking 1-2 minutes to load each page.

Query monitor shows that it’s the Parcel Panel plugin:
Certificate verification disabled (sslverify=false)
https://wp.parcelpanel.com/api/v1/wordpress/email/showcURL error 28: Operation timed out after 60001 milliseconds with 0 bytes received+

1. ParcelPanel\Api\Api::request()

Plugin: parcelpanel

Hi,

My dashboard stop working after latest update.

Hi, right now the shipping update emails are not sent by you and the customization is very low and not multilingual. Is there any possibility to improve this?

I have both virtual and physical products in my store, and customers can buy physical books as well as e-books. But now with virtual goods in one order, you still sync and consume the quota, which doesn’t make sense, I don’t need to ship my virtual stuff, so I hope it can be improved.

Hi, ?may I know why my order keeps showing Pending status? This order has obviously arrived, as shown on the courier’s official website.