I’ve configured the plugin to allow “Editor” role access to the “Order Tracking” admin menu. Once I login with that editor user, I can’t delete orders… there is no option. But if I login with a WordPress admin user, I can delete orders.
]]>Is there any alternative way to show a map other than Google’s API (cost). Example, is it possible to show open street maps?
]]>Hello,
After I updated to latest version 3.3.15 a critical error happened in WordPress admin area. This is the error:
An error of type?E_ERROR?was caused in line?49?of the file?/home2/tradenb7/public_html/wp-content/plugins/order-tracking/lib/simple-admin-pages/simple-admin-pages.php. Error message:?Uncaught Error: Class “sapLibrary_2_6_19″ not found in /home2/tradenb7/public_html/wp-content/plugins/order-tracking/lib/simple-admin-pages/simple-admin-pages.php:49 Stack trace: #0 /home2/tradenb7/public_html/wp-content/plugins/order-tracking/includes/Export.class.php(52): sap_initialize_library(Array) #1 /home2/tradenb7/public_html/wp-includes/class-wp-hook.php(324): ewdotpExport->register_install_screen(”) #2 /home2/tradenb7/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #3 /home2/tradenb7/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /home2/tradenb7/public_html/wp-admin/includes/menu.php(161): do_action(‘admin_menu’, ”) #5 /home2/tradenb7/public_html/wp-admin/menu.php(412): require_once(‘/home2/tradenb7…’) #6 /home2/tradenb7/public_html/wp-admin/admin.php(158): require(‘/home2/tradenb7…’) #7 /home2/tradenb7/public_html/wp-admin/plugins.php(10): require_once(‘/home2/tradenb7…’) #8 {main} thrown
Please help, I don’t want to deactivate the plugin.
]]>Hello Admin,
When I click to update this plugin. The system can’t download the plugin from WordPress (Not Found).
Could you can double check it.
Many thanks.
]]>1. Am I able to integrate the tracking emails with Mail Mint (or another email marketing service other than WP Ultimate Mail) so I have full control over the design and layout?
2. My shipping label provider is PirateShip who automatically sends the tracking info back to Woo as an order note which triggers an email to the customer. How would that work if I install this plugin?
Thanks!
]]>Do you have to use Guten with this plugin or will it work with classic editor and Elementor?
]]>I have added orders in the order tracking plugin, but when customers search for their orders, it does not show the results and is stuck at Retrieving Results.
]]>Am using a premium account. I notice that the order number in tracking number is different from woocommerce order number. Or I should say that it creates its own order number. I am not using any addional prefix or suffix settings in tracking orders, all what we need is it should use the same order numbers from woocommerce orders
]]>After making an update I could not save order. Debug results like this:
Galat basis data WordPress: [Unknown column ‘Order_Phone_Number’ in ‘field list’]
INSERT INTO wp_EWD_OTP_Orders (Order_Name, Order_Number, Order_Status, Order_External_Status, Order_Location, Order_Notes_Public, Order_Notes_Private, Order_Customer_Notes, Order_Email, Order_Phone_Number, Customer_ID, Sales_Rep_ID, WooCommerce_ID, Zendesk_ID, Order_Status_Updated, Order_Display, Order_Payment_Price, Order_Payment_Completed, Order_PayPal_Receipt_Number, Order_View_Count, Order_Tracking_Link_Clicked, Order_Tracking_Link_Code) VALUES (‘PT testinmg’, ‘42424’, ‘Received’, ‘Received’, ”, ‘rwrwr’, ‘rwrw’, ‘rwrwrw’, ”, ”, ‘-1’, ‘-1’, ‘0’, ‘0’, ‘2023-07-18 14:01:14’, ‘Yes’, ”, ”, ”, ‘0’, ‘No’, ”)
Thank for helping
]]>When I Install & Activate this plugin i get a blank dashboard and i cannot access any page. I had to remove the plugin folder within FTP/FilzeZilla for it to go back to normal.
]]>Hello, I have been having problems receiving email when I change the status of a customer order, I need help, thank you
]]>Hello,
It appears that many special characters, especially for french language, bug or do not appear, like ” à ” , ” è”, commas and apostrophes.
So in order to customize it , in which folder should I do it ?
Thanks
Hello,
I enabled woocommerce integration. So I created order with woocommerce API and there is no new order in Status tracking plugin. We have outside application with project managment and when status changed I want to create/edit order in woocomerce with REST APi and I want customers to track that order status.
Or maybe if order status plugin has own API that would be perfect..
]]>I am using Order status tracking plugin on my website but I want to show order details on tracking page. How Can I do this?
]]>Hi!
The plugin works great as long as i am not using AJAX. As soon as i turn on AJAX-Search i get the message “Retrieving Results…” and it’s stuck there.
I tried several browsers already, all with cleared chache. Any ideas?
Thanks!
]]>Hi Admin
Can we create order number in the order form or customer order form so we don’t need to going to back end to modify.
Because we are not using woocommerce. We just want our staffs are easy create Order form and modify order status for Client and not going to back end to do those job.
Thanks
]]>3.1.1 (2022-04-14)
“Added a redirect option for the customer order form. Use the success_redirect_page attribute in the shortcode or the parameter in the block.”
E’ possibile avere un esempio?
grazie
I run a marketplace and want to allow customers to update orders using specially assigned codes. So if a customer places an order from seller A, the order will be assigned a code (we can do this manually, if necessary).
The seller will then request for the code while delivering the order and update it to “completed” themselves.
My timezone is set in WordPress settings, Use WP Timezone option is enabled, but it gets the wrong date, example: 01-01-1970 00:00:00
If I disable the option, it shows the universal time zone, but not timezone S?o Paulo.
and has no option to select timezone manually in plugin
Can someone help me please?
]]>Hello,
i want to put a textarea here instead of simple text input in admin backend :
Image admin text
I find the text input way too small and restrictive for admin.
What would be the way ?
Thanks
]]>Hello,
is there a way to remove some elements in the result field ?
I want to remove or hide 3 elements in the result field, see screenshot below :
Screenshot of the 3 elements i want to hide/remove
Thanks you very much.
Cheers
Hello,
how to change the default quality image in the result of order page in front view (client view).
I find it a bit blurish.
Thanks
]]>Hello,
1- is it possible to display only the current status and not the history of all statuses ?
2- is it possible to put current status on the top then the rest of informations below ?
Thanks alot
]]>Hello,
it seems there is a bug in graphic view with status with higher percentage.
The same status show up at start and at end of the graphic.
As exemple, you have status : recieved with 0% and completed with 100%, on the graphic you will have completed at start and end instead of recieved at start and completed at end.
See screenshot below :
screenshot
Thanks
]]>Hi,
I am using the latest version 3.0.13 free version.
In the older version, I can add <br> in the email to break a line instead of a super long line.
I know that the new version does not support html. Is there a way to create a brake line in emails?
Thank you,
-Mike
Hello,
We believe we have noticed that the way searching on the order number field works has changed with one of the recent updates. Before we updated the plugin the search would return orders if part of the search term matched the order number. This was very convenient for our workflow. The search now seems to match only exact matches.
Is there a way to get the old results back for example by using wildcards or some other workaround?
Thanks in advance
]]>I am using the Order Status plugin, as a small business that deals with made-to-order commissioned products. While the plugin offers a shortcode for people to check the status of their order (shortcode [tracking-form] ), I am more interested in displaying this kind of content in a slightly more public format.
Instead of having a page for the tracking form, requiring entry of ones order number…. Id like to create a page (or widget) that lists all the current orders we have going. Essentially, this could be something as simple as a table with three columns (Order #, Status (Current Status only), and then display of a custom field we have called “Estimated Time of Completion” ).
Can this kind of thing be done? While the tracking form has an okay display, we have always thought the Trello type public listing would be the better display for our store.
]]>Hi,
I have a wordpress website setup for a local based store in my city. The type of product that customers purchase at this store take around 3 months to be ready for them to pick up. This product cannot be sold online/eCommerce/woocommerce as it requires to be built bespoke.
During the 3 months, there are a few updates on their order for example, measurements completed, manufacturing completed, etc.
All of the customer orders have a unique order number which are stored in a csv file and the csv file also contains the current status of the order. This is a very simple table where there is two columns – OrderNumber, OrderStatus.
What I require is to provide customers the ability to review their Order Status on the wordpress website – as follows:
1. Customer goes to https://www.company.co.uk/checkOrderPage
2. On this webpage, the customer is presented with a box to enter in their unique order number
3. Customer enters in the unique order number into the box and clicks a button
4. They are then displayed with the status of their order
I am very interested in your plugin and wanted to check the following before purchasing:
1. Can your plugin provide the above functionality?
2. Can i upload excel files?
3. Can i integrate to your plugin with Google Sheets? even by using Zapier? I ask as we also have a copy of our orders on Google Sheets. If we make any amendments (update to existing order or new order added) then it would be useful for the update/new to be automatically updated in your plugin too.
4. Do I require woocommerce plugin installed?
5. For each tracking status – can I include a animated icon (gif)? – icons from here https://icons8.com/animated-icons
6. Do you have a demo/example of a fully customised Status Tracking setup including images?
Thank you
]]>Hello,?My webpage name is order.hmstudio.in and I purchased the premium version a week ago.?I am facing multiple issues when I upload an excel file and for references, all the screenshots are in this gdrive folder?https://drive.google.com/drive/folders/11vgift13ZbF7Hswp8sljRDda-r4Ib5x_?usp=sharing
1. First and foremost, nowhere it is mentioned that you can only upload an excel file in .xls format only and the filename has to be Order_Import. I think you guys need to update that in the documentation or atleast update the plugin so that latest file format i.e. .xlsx shud also work.
2. I have added few custom fields(Screenshot: Custom Fields) in which 2 are date fields. Now when i upload a spreadsheet with date mentioned (and i have tried all date formats), it pulls up some random number and update that in the actual order and when i open that order to edit, dates are blank. So you need to workout a way to fix these or atleast tell us which format we should follow so that it updates the right date in the order. (Screenshot: Wrong date updated)
3. Not sure if this next issue is specific to my website or not. In a custom field, i have added Total amount paid column with NUMBER in the type area(Shown in the custom field screenshot). Now when i add a number in the import file under this column and import the file, it does not update the number in the actual order.
4. Lastly when we try to track an order, the order status is shown of all the update that has happened on the order, not just the last update.(Screenshot: Extended status shown while order pullup). Try with order no. 8081 to check.
Kindly fix these issues so that this plugin becomes the best order tracking plugin on wordpress. Rest all is simply great.
]]>Previously the order status could only be changed on the admin page, but now the order status can be changed by anyone when checking the order, for example my customer wants to check the status of his order and when he enters his order code and sees the order status at the bottom there is a button for replacement order status and the customer can change the status of the order without admin permission.
]]>