The optinmaster campaign, is not responding as in when client enters their information and clicked on get quote/submit, it will just be cycling without responding. What can I do about that. ?
]]>Hi! I couldn’t find a way to permanently delete my account, can somebody please help?
Thank you.
]]>I’m asking for a refund as I’m not using the platform and also I cancel the only active campain days before, actually the credit card is not linked anymore to the platform and still got charge by the auto renew process.
]]>I am attempting to create a campaign that shows in a popover modal. I put an already-created form from WP forms inside this modal. When I go to look at a preview of how the campaign will look on my site, there are form inputs that are showing with strange names that are not part of my form and are not shown in the WPForms editor. What is going on here?
]]>Deprecated: Creation of dynamic property OMAPI_Elementor_Widget::$base is deprecated in /wp-content/plugins/optinmonster/OMAPI/Elementor/Widget.phpon line41
Could it be that the plugin is using a dynamic property, which is deprecated in newer versions of PHP?
How do I solve this problem? thank you
]]>We have noticed that OptinMonster campaigns that are embedded don’t display on pages that are viewed in the Firefox private browsers or in DuckDuckGo. This is likely due to the fact that these browsers are considering the call to a third party site as a security risk or are considering the OptinMonster embed code to be similar to to a popup.
Is this a known issue with OM? We have noticed that other tools like Formidable that reside on the same site/domain don’t suffer from this issue. You can visit the hyperlink included with this ticket to see the issue. It views just fine in Chrome/Chrome Incognito/Safari/Firefox (non-private). When viewed in Firefox Private or DDG, nothing displays.
Please advise.
]]>Here’s the translation to English:
When trying to connect my account (Pro version) through the plugin, I receive an error message:
“Something went wrong while attempting to connect Reported error: [http_request_failed] stream_socket_client(): SSL operation failed with code 1. OpenSSL Error messages: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure stream_socket_client(): Failed to enable crypto stream_socket_client(): unable to connect to ssl://app.optinmonster.com:443 (Unknown error) (status: 500)”
Does anyone know what might be happening and if there is a solution?
Thank you!
]]>Hello, I have Free account. I didn’t approve to upgrade my account but still OptinMonster charged $192 to my credit card! I still don’t know why they got this money? Even in the subscription page it says Current Plan: OptinMonster Free!
I want urgent refund.
You said you weren’t going to bill my credit card when I created an account with it – now there’s a message on my account saying you WILL bill me if I go over 500 flipping page views.
Once again this is completely duplicitous behaviour from an industry that does nothing but thrive on deception.
You are a pack of outright liars and you are never getting a paid subscription from me.
]]>We received an email stating that we have exceeded your pageview limits for your plan.
“For your reference, your OptinMonster Free plan comes with 500 pageviews. You have used 506 so far.
Based on your account settings, we have automatically moved you to the OptinMonster Basic Yearly plan.”
We were completely unaware of the automatic account upgrade. Our business is not large enough to cover the cost at this time.
Please help us cancel our subscription and get our $210 refunded.
Thanks,
Alan
]]>How would a CSS code look to target the “Tilf?j til kurv” text and force the display of 3 products in my OptinMonster campaign. The currently inserted CSS code used to work but doesn’t anymore. Campaign pops up for out of stock products after 3 seconds, such as:
https://feelshop.dk/produkt/pinolino-boernemoebel-saet-ekstra-bred-3-dele-sky/
]]>I did not want to go for the paid subscription at this time even though the free plan exceeded limits. I have canceled my subscription and would like to get a refund because my business is not currently in line with a paid subscription just yet. Please let me know at earliest regarding the refund procedure.
]]>When I am traying to use the plugin it lead me to connect to the account. When i try to create a account it asked me to provide the credit card number. I don’t have a credit card, so can I use the free plugin??
]]>I’m using Astra Site Builder to create the single post template, and using the Advanced Ads plugin to insert an campaign into the content automatically. But the campaigns aren’t being loaded, only if I add the campaign manually within the single post. Could you direct me how I can solve this?
]]>I would like the newsletter subscriber to be offered a choice of products for free.
I deal with digital products.
Perhaps a one time use coupon?
Also would you please offer monthly price plan?
Hello,
can you remove the animation of the icon in the admin menu? I work on staging and it’s not connected so it’s always on. And the nagging notice too. Again I cannot connect it and I cannot close the window once and for all.
Thank you!
I have been using optinmonster campaign plugin for 3 days and published a campaign couple of days ago. While it has been really convenient to use, but i did not want to go for the paid subscription just yet even though the free plan exceeded my limits. I have canceled my subscription and would like to get a refund because my business is not currently in line with a paid subscription just yet. Please let me know at earliest regarding the refund procedure.
]]>I just started using your plugin, and I was quite appaled that it isn’t even possible to label input fields in a way that conforms to accessibility standars. Do not use the placeholder attribute as a label. Your plugin doesn’t even provide an option to do it any other way!
]]>Hey, I don’t like receiving daily mails telling me that I’m about to reach my page-view limit. How can I reduce the frequency of these reminders?
]]>Hi,
I paid for the pro account and when installing on my site a free subscription was also created. I tried to cancel the free one and now when I login it says I don’t have a subscription. Please help!
Hi!
I have suspended my optinmonster subscription. I need to delete my account and also remove my billing infomration.
]]>Good afternoon,
I would like to know why was I charged for the free trial? It said/stated/announced it was free and that you only took my credit card details because needed, but that you wouldn’t charge anything. And to my surprise, I was fully charged (for a service I didn’t ask or subscribe for), but it still says I have a free account (which is obviously not free, therefore misleading, confusing and dishonest) and on top of it, doesn’t work properly/integrate/connect to my account/website on WordPress. I request a full refund as soon as possible. I already cancelled my subscription and previously submitted a ticket and requested a refund I haven’t heard anything nor received any refund yet. And it has already been almost a month. The refund amount should be 61,93€.
Thank you.
]]>I have created a campaign and followed all instructions to publish it, but the pop-up does not show.
I see this message under platform settings:
“We’ve detected our embed code on your website. You should be all set with no further action.”
This message when I’m testing:
“The Test on Page widget did not load correctly on your test page. Please ensure the testing page contains the OptinMonster embed code, and try again.”
When I publish nothing happens on the website and I receive the same message.
I have deactived all plug-ins and clean cache. The issue remains.
Can you please help?
Thank you
]]>Hi,
The test for my popup works fine, but the popup does not appear on any browser otherwise. I emptied the website’s cache and the browsers’ cache. Still nothing.
Thanks for your help,
Philippe
]]>Hi I recently passed my page limit for OptinMonster and my account got automatically upgraded without confirming with me first. I would not like to upgrade and would like to refund it. I tried following the help guideline for refund but cannot find the submit ticket button on my account. Can I please get human help?
]]>Plugin is filling my logs with errors:
Attempt to read property "ID" on null in /wp-content/plugins/optinmonster/OMAPI/Shortcodes/Shortcode.php on line 243" while reading response header from upstream, client: ###.###.###.###, server: www.berkeleyfloristsupply.com, request: "POST /aboutus/directions/ HTTP/1.0", host: "www.berkeleyfloristsupply.com", referrer: "https://www.berkeleyfloristsupply.com/aboutus/directions/"
The code referred to in the error is this:
OMAPI_Rules::check_shortcode( $this->campaign, $this->post->ID )
The problem is with the second parameter ‘$this->post->ID’, when the post doesn’t exist.
This should be fixed by adding an ‘isset’ check for ‘$this->post’ before trying to access the ‘ID’ property.
Thanks
]]>Buongiorno, io avrei bisogno di ricevere il rimborso perché il piano annuale è partito in automatico.
]]>Hello, it seems to me that the popup on phones is extremely large, when I try to change the size it also changes it in the desktop view. Is there a way to change or customize the design only on mobile phones? Screeshot here: https://snipboard.io/hJq6MX.jpg
Thanks
]]>Hello, I am testing the plugin to create a popup that is displayed on all the pages of my website, but even though I set the campaign to “published” from the dashboard it appears in “pending”, and when I try to change the status to “published” is reverted and becomes pending immediately, there is no way for it to appear published from the dashboard. Screenshots here:
https://snipboard.io/PEHYjD.jpg
]]>Hi I wanted to understand how OptinMonster works and if it can help/work on my website before I make my purchase.
]]>