Rating: 3 stars
Ninjaforms has some nice features. Unfortunately some settings are very limited, for example design- and responsive-settings.
It has also some bugs, like failing to save your form in the formbuilder and having to do everything more than once. Still a usefull tool.
]]>Rating: 5 stars
Had a problem with the form not showing and the support found the problem immediately. So great to have wonderful support these days.
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Great support
]]>Rating: 5 stars
The Ninja Forms product suit is intuitive and has great documentation to support it.
I had to reach out to support regarding a billing question, and I received a prompt response and resolution to the request.
Happy to have chosen Ninja Forms.
]]>Rating: 5 stars
Great product and service.
Fast, efficient and professional support. 10/10
Rating: 5 stars
I had some problem with my conditional logic settings and I’ve asked the support. The solution comes very quickly and now it’s working like a charm! Perfect!
Many thanks!
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I could not find out how to change somme language fields in my form and contacted support.
Sam was very helpful, gentle and fast in helping me out on this matter (even if afterwards I felt a bit stupid ?? ).
Tanks a lot for the professional and valuable help!
]]>Rating: 5 stars
Works brilliantly and great support too.
]]>Rating: 2 stars
As a paid Ninja Forms Pro user, I had high hopes for Ninja Forms as I really liked its modular build and the fact that it has a User Management Add-on. However, I’m sorry to have to say that I’m disappointed. I’ve had nothing but trouble with some of its features, battling bug after bug after bug. The technical support team is friendly and helpful, but I’ve lost so much time and money putting in support ticket after support ticket. I’d steer clear if you intend to use it for more than very basic form needs.
]]>Rating: 5 stars
Best free form builder for WordPress! Tons of features and a very solid product. Big thank you to the developer for taking the time to put this together!
]]>Rating: 5 stars
The Ninja Form Help Desk was Great. We had an issue linking the Mailchimp account and they took care of it.
]]>Rating: 5 stars
Edit: As of 14-10 i have recieved support from a level-2 technician (Nicolas) which fixed our mailchimp addon issue
I should probably have requested for escalation myself, but them approaching me (probably because of this very review) was much appreciated.
We no longer have a critical error 500, and i’ll be continuing with NF and our project happily
I still think that the logic/conditional plugin should be updated to support the seperate billing/shipping adress of woocommerce, or if it already does that this should be better documented.
Original review: ??? (leaving here for context)
Title: “Not great plugin, Worse support”
NinjaForms, while it filled the gap i needed for user registration, is not what i expected it to be.
Some of the things i would associate with basic settings like.. you know allowing people to have seperate billing and shipping adresses, you’d have to muck around with the coding since you cant say “use field 1 unless field 2, then use field 2′”
Besides that, Their MailChimp addon uses deprecated code. This isn’t “the worst evil” but some plugins like our pagebuilder, BreakDance, Really do not like any deprecation and will escalate it to an error 500 critical failure.
I mailed their support about it just to be told that deprecations arent critical and that i should use the troubleshoot plugin… I know exactly what the issue is. I literally said so in my mail.
And then they have the gaul to ask for a 5 star rating and send a link which only shows 5 star reviews.
(hey uh next time just send the link and hide the ?filter=5 that way it wont be blatantly obvious. just saying.) Wow. And yeah, they can’t read sarcasm either.
Rating: 5 stars
I’ve been using this plugin for years and love how easy it was to get up and running, and how customizable it is. Very user friendly. After many years of use, I finally needed some support on a unique question, and they were super responsive and acted really quickly. That was the icing on the cake. Keep up the great work NinjaForms!
]]>Rating: 5 stars
I needed to double-check my settings. Less than 24 hrs., I got a response with pictures to make it easy to resolve. All good and thanks.
]]>Rating: 5 stars
Thanks to “Ninja Team” always ready to help.
]]>Rating: 5 stars
The support is great! I had a problem on a Sunday and got the solution within 2 hours.
]]>Rating: 5 stars
A few days back, I read a blog post about this plugin, and thanks to Faisal for writing the blog. I have had the best experience so far using this plugin. It has a lot of custom features and I can say, it’s more than a form plugin.
]]>Rating: 5 stars
I’ve been using Ninja Forms on my WordPress site, and it’s awesome! The drag-and-drop builder is super easy to use. The forms are highly customizable, fitting my site’s design perfectly.
Customer support is quick and helpful. Whether you have a small blog or a big site, Ninja Forms works well.
Highly recommend it!
]]>Rating: 5 stars
I’ve been using Ninja for a year. It’s Drag & Drop feature made it so easy to create any kind of form. Once you try this, you can not use any other Contact Form plugin. The Best!!
]]>Rating: 5 stars
I’ve been using Ninja Forms for quite a while, so I think it deserves some good feedback. What I love about this plugin is how easy it is to create forms using the drag-and-drop builder. Plus, it’s great for making all kinds of forms, not just contact forms.
]]>Rating: 5 stars
Great features, look and feel right out of the box. We’ll see about more extensions when the time comes. These guys seem to have a good sense of value.
]]>Rating: 5 stars
I asked a question about form layout and the technician (Faisal) gave me some CSS code and instructions on applying it to my form. The code worked and I achieved the layout I wanted. I was not expecting the technician to suggest CSS but he went the ‘extra mile’.
]]>Rating: 5 stars
I had an issue trying to get the plugin working and was very pleasantly surprised to get a quick response after logging a support ticket and my issue was resolved very easily after a bit of back and forth. My support technician was knowledgeable, very responsive and ultimately identified and fixed the problem. Very happy!
]]>Rating: 5 stars
Thanks to Faisal. Thank you. I searched, and nothing came up on the internet for what was probably a simple issue for you guys. But they got back to me ASAP! Love customer service like that!
]]>Rating: 5 stars
Very good application for creating custom forms and workflows.
Very good technical support with fast response
Rating: 1 star
Form hooks werken niet, alles functioneert half, het is betaald voor basic features, 1 en al zooi
]]>Rating: 5 stars
Like any WordPress plugin, there will be glitches because there are so many other things involved. Ninja Forms has always had a great product offering and their support is amazing! They figure out the issue and get it fixed quickly! Not many companies provide that type of servcie. Keep it up Ninja Forms and you have a customer for life!
]]>Rating: 5 stars
The excellent support provided by the Ninja Forms team makes the subscription very good value. That is in addition to the fact that the product gives great results. I highly recommend Ninja Forms to anyone.
]]>Rating: 5 stars
I discovered an issue with a Ninja Form on my website this morning and reached out to the NF support team. Just a few hours later, Sam emailed me the solution – it was clearly laid out and easy to follow. Very very impressed with the speed and quality of service, thank you ??
]]>Rating: 5 stars
Been using Ninja Forms (Plus membership with addons) for 5 years and they’ve been great. Their form builder is easy to use and the few times I’ve contacted support they have always responded quickly and with plenty of detail. Highly recommend.
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