Hi there,

I need help with support on the FirstData WooCommerce extension that you are labeled as the author of. I can’t seem to find where to open a ticket with you so I’m trying here.

We’ve had the FirstData plugin set up through Payeezy for over a year taking transactions. All the sudden 3-4 days ago, transactions stopped going through. When you hit submit on the checkout, an error returns saying CC info is incorrect and there is a 500 error in the console that aren’t showing up in the access logs on the server.

I’ve contacted Payeezy and our host and both have directed me to the plugin dev. If you could help or tell me how to get in contact with you for support I would really appreciate it.

Thanks!

In the wp-admin area, I am in the Woocommerce>Netbilling>Payments tab section. At the bottom, I see in this order (Accepted Card Logos>Tokenization>Debug Mode>Account ID>Site Tag). How do I get the “Environment Drop-Down Menu” to show? It should show under the Site Tag box. However, I don’t have it. I have WP version 5.8.2., Netbilling 1.0.0 and PHP 7.4