Hello,

We are using other plugin for woocommerce ticket support, and it support customer upload image.

But I like the design of this plugin, clean and better coding, and the only problem is that we need ask customer to upload image in their ticket, but this plugin does not support.

it would be great if it support a customer to upload image on woocommerce site, can we expect it please?

• This topic was modified 1 year, 6 months ago by alexliii.

Hi, few questions:

Is it possible to achieve that multiple (all) agents/registered users can comment on all (or a group of tickets) –
basically that any agent can comment on the ticket?

Is it possible to use the plugin without any mail notification? We want to have only communication via user admin interface.

Can default ticket visibility be setup to: only ticket author and admins can see the ticket?

My workflow would be as follows:
Wevsite visitor = unregistered user submits a form which will turn to a ticket visible only to admin.
Based on visitor′s ticket, admin creates another ticket which is visible to memebers/registered users/agents, who can add comments to it.
Based on members feedback, admin writes notes on visitor′s ticket + add atachments to it, and publishes the ticket to all website visitors.

is it achievable by your plugin?

Thanx for answers.

Ludo

Hello

Click on Ticket name after redirect 404 not show Responses Detail on user
https://prntscr.com/1dtqf5b

https://test.com/?post_type=nanosupport&p=7500

Is there no way to have an option to upload files with a ticket submission?

Hello,
First thank you for the great work.

I have an issue after submetting a ticket, and publish it.
I can’t “view” the ticket posted. I always have a 404 error.

A ticket page is created under the path support :
https://mybesite/support/mypageticket/
However the page is always missing

What i have done :
1 – Install unistall the extension
2 – Refresh the permalink
3 – Verify the role.

Do you have an idée ?

Regards

Grégoire

There’s an issue in CSS that I’m having. The button text in the forms is #666699 which is the color I use for headings in my theme, but the button text isn’t heading text, and the selector (.entry_content a) isn’t a heading. Weird.

If I try to override the CSS and replace it with white (#FFF) so users can read the text inside the background color, it won’t work. It seems it’s being blocked by another .entry_content a selector which likely uses the default text color, but that’s also almost entirely unreadable.

Might someone know how fix this without changing actual code. I’d rather not have to manually update this everytime the plugin gets updated.

I bought the Knowledgebase Search Extension.

The plugin fails installation.

Hi Author!

I recently installed Nano-Support Plugin in my wordpress installation. I would like to say that I want to edit the design of my knowledge base page.
I will use any theme builder, but let me know how. When I go to edit, it simply shows me [nanosupport_knowledgebase] Nothing else.

I don’t want the shortcode, I want to edit the design of the page, instead of simple plain text.
If there is a feature already, let me know,
If not, consider this as a feature request.

2. This is not related to above question.
How can I add featured image in my knowledgebase post?

Thank You in advance,
Regards,

• This topic was modified 4 years, 6 months ago by allroundernaman.

I am using a notification plugin to send the author/ editors of tickets certain information related to a ticket. However it works of page posts and doesnt seem to pick up the nanosupport tickets as a post. Wondering if there was any settings i had to change to configure this or how to make a ticket into a post upon creation

Hello!

I have a ticket-based subscription website and wonder if I could limit the number of tickets per the user level and the subscription duration with your support ticketing plugin. (i.e. Siver: 10 tickets for one month, Gold: 30 tickets for two months)

Thanks in advance! Stay safe and healthy!

Hi,
we are working with Nanosupport for creating a helpdesk for coursework.

Is it possible to configure the plug in or code to add new fields when adding a problem?
For example, a textbox or drop down list to select a hardware device being reported.

Also do you know whether it would be difficult to simply change the field “Department” to “Problem type”?

Many thanks,
Emily

Hello

For most cases, we need users to attach/include an image in the tickets, any way to allow users to do that please?

Thanks, have a nice day.

As a Support Ticket, we think NanoSupport shuld add attachment or upload for each message.

Without it, the plugin is useless.

Currently, when a user creates a new ticket from the frontend – the following occurs:

• The Ticket is listed as pending rather than open
• The Ticket is not auto assigned to an agent

Within the Settings pages I see no way to select a default agent for all new incoming tickets.

I notice that once an agent is assigned, the new tickets are changed from pending to open so my assumption is that if an agent can be assigned by default – each of the above issues would be resolved.

Is this action possible?

Currently, when user submits a ticket, it only asks for email address and nothing else.
How can I collect more details, such as first name, last name, company name etc when a new user registers.

Also, how can I edit the email template?

When a user registers & submits a new ticket from the frontend the wordpress site responds in the following manner:

• WordPress DOES SEND EMAIL to site admin that new user has registered.
• NanoSupport DOES NOT SEND EMAIL to site admin notifying them of new support ticket.
• WordPress DOES SEND REGISTRATION DETAILS EMAIL to new user.
• NanoSupport DOES SEND REPLY EMAIL from support agent.

• This topic was modified 5 years, 3 months ago by MindCreatesMeaning.

The page containing the list of a logged-in user’s tickets is as follows:
https://website.com/helpdesk

However, when clicking on an individual ticket the destination page contains an extra page or directory before the actual ticket resulting in a 404 error. Example as follows:
https://website.com/support/ticket-name

1. Where is ‘/support/’ coming from?
2. How do I modify the url so user’s can see their ticket detail page?

NOTE:
I do NOT have ‘Add Categories to the URL’ turned on.

Hi! Is it possible to do that thing – when user create ticket, ticket become published already, not as draft? in free version I meen

• This topic was modified 5 years, 5 months ago by pavel21.

Hello,
After a user opens a ticket it stays pending until I reply but when he wants to click the ticket or open it he gets 404 error.

help, please!!

Thanks

We need the time should we track according to the subscription plan defined in the woocommerce. Also every time the support ticket is marked resolved the total balance available time for that order should get reduced.Please help me implement this

Hi,
I would like to know if there is how to appear in the ticket control panel the ticket opening number when a call is opened, as I believe it is easier to manage the calls to the users if it has this number, it can be something like # 001 and so sequentially.

Thanks in advance for the plugin, very good for being free.

I am getting a fatal error while accessing your plugin. The error says:

Fatal error: Call to undefined function wp_get_current_user() in /home/*****/public_html/wp-includes/capabilities.php on line 615

I tried to deactivate the plugin and then activate it again but it didn’t help. Please check and resolve the issue.

Hello,

On Woo shop site, I checked: “Yes, integrate with Easy Digital Downloads or WooCommerce”, but I did not found what and how to integrate it with Woo.

What will be integrated please, any screenshot update please?

Thanks for your great plugin.

Hello there,
Is it possible if any ticket submit or reply, instead of email the notification show it for specific user inside the site?

Thank you,
Best

I’m interested in using NanoSupport to support our organization and its website. The organization already hands out basic WordPress user accounts for access to “Members Only” pages, and we’d rather not add a second database of users.

Can NanoSupport (or does it by default) use the same user database to track its tickets? In other words, if someone logs into their WordPress account to see the site’s “Members Only” section, and then click on a NanoSupport “New Ticket” link, will they already be authenticated to NanoSupport? Or, would they need to create new identities for NanoSupport ticket tracking?

Hello,

First, I would like to thank you for your great plugin! It’s free and amazing!

I would like to know if there’s a way to make all tickets visible to everyone in the support desk? I really need this feature and I can’t find the right line of code in the editor…

I hope you’ll have a solution!

Théo

• This topic was modified 5 years, 10 months ago by theodau.

I would like to ask if the plugin could be integrated with my current contact form, such as if somebody message using it on my website. If so, could you send me a link how do we integrate it or tutorial to do so? As well as make it auto generate the registration of user and inform through email that they should open a ticket for further support issue instead of using the contact form.

Hi, Nano Designs!

I am very much thankful for your plugin, but I have a concern in regards to my installation. I am wondering if I can still integrate the plugin to my shop (EDD) (kindtechgroup.net/shop) even if I will install it to another WordPress core (kindtechgroup.net).

What I mean by this is that for example, I have the main WP site installed at kindtechgroup.net and another WP installed at kindtechgroup.net/shop. The only reason I’d like to install the NanoSupport on my main site because I want the URL to be visible at kindtechgroup.net/support-desk (or whatever).

What are your thoughts? Could you give some tips? Please enlighten me. Thanks.

Mauwiks from kindtechgroup.net

Hello,
I looked through the topics and didn’t find anything for this. I’m sorry if this is a duplicate.

This is not a support question, rather a feature request. I would like to have the responses to the ticket in reverse order so the most recent is at the top of the page instead of scrolling down through all responses to get to the newest. I made a temp fix in the file content-single-ticket.php by adding the line $response_array = array_reverse($response_array);

This is located near the bottom of the file just above the lines:

 foreach( $response_array as $response ) {
//highlight the latest response on successful submission of new response
$fresh_response = (isset($_GET['ns_success']) || isset($_GET['ns_cm_success']) ) && $found_count == $counter ? 'new-response' : '';

Thanks for a great plugin!

We already have a (non-Wordpress) website that uses our own user registration/login system, and we would like to set up this plugin so as our users are not required to create a second set of login details in order to use the support desk. We have the plugin set up on our marketing site which does use WordPress, however it is the user login for our other non-WP site that we are interested in using.

The way I envisioned this working was as follows:

1) The user logs into our (non-Wordpress) site and clicks the link for ‘Support’…
2) The ‘Support’ link takes them to our WordPress site running this plugin…
3) The plugin examines the user’s session, finds a valid login, and knows that this user does not need to create a separate login for the support desk

Before embarking on this project I thought I’d ask if anyone has had any success doing something similar, or indeed if the plugin developer can advise as to the best method for achieving this?

Many thanks!