Rating: 5 stars
I think it was a very good service… just did what they were supposed to do…
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Had an issue on Malware which the automatic clean could not remove. They took a look manually and removed it completely also giving tips for security beyond that point. For 150$/year it’s such a great service from my point of view. Plugin works fine, not so many differences from other security ones but the top added value is the cleaning of malware with the paid option.
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Malcare is a fantastic service. The expert team is very efficient and helpful
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The team are bringing new features into the service all the time and their support is swift and very helpful.
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Excellent plugin and customer service. Highly recommended.
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I’ve been using MalCare for years and I’m really satisfied. They also have a great support. 5 stars and I recommend them highly.
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Very responsive and helpful!
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I have used Malcare for several years and the customer service is very prompt. They keep my sites functioning.
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I found in my research that Malcare is an awesome security plugin, so I installed it on seven websites and I’m very happy with the plugin so far. The customer service is the best. I’ve never worked with a customer service department that was so attentive, and you don’t have to wait days to receive a response. Sometimes, they respond within the hour. Now that’s customer service! – Linda Darlene
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Do not touch this plugin, it is pure spam and requires all kinds of signups as well give them external access. Dangerous
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MalCare literally saved our day, today. We had given up hope of saving our websites after they had been hacked and Casino websites were put in their place? Our public_html and WordPress Core directory were infected. Because of that, we had to manually delete the core infected viruses and the other smaller domains that did not have MalCare protection. We where able to quickly rebuild the other mid sized ones, but the largest one would have taken weeks or even a few months. We forgot that we had Malcare for this domain. But when we logged into MalCare, we saw that backup copies were still being made. So we found a few virus free copies around two months old and tried to re-install those. But the backup restore would only go up to 30% and then stop with errors, seems like some permissions or scripts going to our new WordPress install were having denied access? We thought we would surely now have to re-build from scratch. So as a last resort we contacted the MalCare Support team, via their webpage button. I think their page said a response would be within six hours, but we got a response within the hour, which was a great surprise. A gentleman by the name of Sai Sanjay was our contact and every time we sent him a message, he responded within minutes. Within a day he was able to go into our FTP folder and monitor the restore personally. Whatever magic he did, he was able to restore our website to its full glory. Wow, Sai Sanjay and MalCare, great service and great response times. Would I recommend MalCare to my other industry friends, 100% YES…!!!
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I like MalCare so much that this is the second site I’ve had installed for our small library’s websites, and I also have it on my personal site.
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I migrated a site and Malcare stopped working as a result of my own work, but Sai Sanjay G at Malcare support got it working in no time at all. He responded quickly and sent me screenshots of what to do and the site was being protected again. Thank you!
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The plugin is great and the support is even better! Great team!
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I have been managing websites for over 25 years, overseeing over 300 sites, and I must say that Malcare for WordPress is hands down the best security solution I have ever used. Throughout my extensive career, I’ve tried numerous tools, but none have come close to the reliability and efficiency of Malcare.
The product itself is user-friendly and comprehensive, offering a robust security system that gives me peace of mind. One of the standout features is its ability to quickly recover sites, which is invaluable when managing such a large number of websites. Malcare makes my workload significantly easier, allowing me to focus on other aspects of management without worrying about security breaches.
What truly sets Malcare apart, however, is their top-notch support team. They are incredibly responsive and always quick to address any issues, ensuring my websites remain secure and operational.
If you’re looking for a reliable security solution with an exceptional support team, look no further than Malcare. It’s an indispensable tool for anyone serious about website management.
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I appreciate the quality of the plugin and especially the technical assistance in case of particular problems.
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Our website had been hacked and was being redirected to an Indonesian gambling site. I have very limited background in remediating this type of issue. I took a chance with MalCare and was VERY pleased with the results. Their automated tool did not initially fix the issue, so I sent an email to their support. Within a couple of hours, they have manually fixed the problem. I would definitely recommend them.
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I am technically challenged, so after trying to find out how to fix my site issue online myself and bewing unsuccessful, I contacted MalCare. They were quick and responsive to my emails, communicated with me in terms I could understand and got me up and running again quickly.
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These guys have saved my butt quite a few times over the last few months. Not only is there software great, but their customer service team goes above and beyond.
Very happy to recommend these guys
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they quickly responded with a solution, I found them very helpful
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The best malware service you could ever wish for! Quick, responsive and very courteous! They go above and beyond to help! Use them!!
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Great product and even better service. We were faced with a tricky malware situation that no other plugin was able to detect. The crew behind this plugin were fantastic. They were communicative, responsive, and on target in diagnosing the issue. Would recommend a thousand times for tricky malware situations.
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Cleaned our website from Malware and critical errors. They were fast, efficient and with great communication. Highly recommend. Great plugin as well.
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Been using Malcare (free) for a while now, I have multiple sites and really find it useful to upate my sites from there – makes it really easy to organise and if there are ever any issues with malware or any other issues, the team is really quick to respond and very helpul. Great job, keep up the good work!
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I’ve been using MalCare as a security solution for my WordPress website for some time now, and I’m absolutely impressed! Besides the excellent functionality of the plugin itself, I want to especially highlight the outstanding customer support.
From the very beginning, the support team has been incredibly fast and helpful. Every time I had a question or concern, they responded immediately. What really stood out was how detailed and easy to understand their answers were—no automated responses, but tailored solutions specific to my needs and issues.
During a security incident, the MalCare support team helped me resolve the issue in no time and made sure my website was fully secured again. They guided me step-by-step through the process and ensured that I knew what was happening and how to prevent similar situations in the future.
The combination of a powerful plugin and such great service makes MalCare the best choice for me when it comes to WordPress security. I highly recommend it to anyone looking to keep their website secure. Easy to use, fast service, and truly professional support—what more could you ask for?
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Ive used Malcare for ages now and never had any problems.
I ran into an issue lately that I couldnt fix and they took a look and had the issue resolved within minutes.
Great service and Id highly recommend to anyone who has any security issues on their site>
Great plugin and super customer support
Rating: 5 stars
We had problems with malware and the tool and the very helpful support helped us to clean everything. We were under time pressure, but with the tool we did it in a very short time. Great tool and support.
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The best thing about this plugin is that when there is an issue, the support is always very responsive and helpful. They will work with you to ensure that every issue is resolved. That has not been my experience with other security plugins, especially not at this price. I would put this plugin on every site.
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I have been a cyber security specialist for 24 years now. The kind of bang you get for your buck with MalCare is astonishing. Much better than the Automattic product.
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I’ve been using Malcare on a lot of different sites and hostings. The security and backup service has proved to be very efficient and easy to use. Moreover, their highly trained tech support is incredibly available, fast, tenacious and efficient.
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