invalid tickect
]]>Hi
Does this plugin allow you to know from which page the conversation was started? To find out what product the customer’s question is about.
Thanks !
Was hoping to find an option where I can set a specific account manager to be contacted by client x. Something sort of personal account manager. At any point in time, a client x cannot chat with someone who they have not been assigned. Maybe I am asking for too much but I only wish it was able to do this.
]]>hi
can you help please why taxes not display on my website ?
Hey,
We’re updating our site so it has AMP, however, our current chat system isn’t supported on it.
Anyone know if this plugin does?
Cheers
]]>I have placed the following code into my header:
const urlParams = new URLSearchParams(window.location.search);
let gclid = 'none';
// Get the gclid and set the cookie
if (urlParams.get('gclid')) {
gclid = urlParams.get('gclid');
console.log(gclid);
// retrieve the cookie
} else if (document.cookie.split(';').some((item) => item.trim().startsWith('_gcl_aw='))) {
gclid = document.cookie.split('; ').find(row => row.startsWith('_gcl_aw=')).split('=')[1].split('.')[2];
}
window.__lc = window.__lc || {};
window.__lc.license = 11257102;
window.__lc.params = [{
name: 'gclid',
value: gclid
}, ];
(function() {
var lc = document.createElement('script');
lc.type = 'text/javascript';
lc.async = true;
lc.src = ('https:' == document.location.protocol ? 'https://' : 'https://') + 'cdn.livechatinc.com/tracking.js';
var s = document.getElementsByTagName('script')[0];
s.parentNode.insertBefore(lc, s);
})();
Which should send the gclid into the custom Integrations data of the details tab.
That works and I get this desired result:
https://prnt.sc/26nkyby
However, if the user visits a product page then the **LiveChat WooCommerce** plugin takes over the Integrations data area looks like this:
https://prnt.sc/26nkye5
Can someone help me with the code to add the gclid id into the customer information area in a way that persists please?
Hi, is it possible to make live chat plugin compatible with multi vendor plugins like WCFM, DOKAN etc.
]]>Hi,
I have tried to find the values required for the sales tracker and goals for ecommerce. The advice given on this page, does not pertain to woocoomerce as far as I am aware.
What are the values needed to get the sales tracker working for cart total and order ID.
]]>On activating the Montonio for Woocommerce payment plugin. This plugin gives an error.
PHP Fatal error: Cannot declare class Firebase\\JWT\\JWT, because the name is already in use in *SNIP*/wp-content/plugins/montonio-for-woocommerce/payments/libraries/jwt/JWT.php on line 27, referer: *SNIP*/wp-admin/admin.php?page=wc-settings&tab=checkout
Please advise.
]]>Is there a way to create a hyperlink and have it open the livechat popup?
]]>Hi there,
I would like to know how to turn the chat box off for non logged in users and have only on one page on my website.
I have enabled Hide chat widget for guest visitors, but the chat box still appears when I log out.
Also, I have set up URL rules to only show the chat box only on a specific page and it’s still showing on ALL pages.
If you can’t resolve these problems I am going to deactivate the plugin.
]]>Hi
On my website, I am using floating cart along with chat plugin.
Problem is, they both are overlapping each other.
Screenshots:
https://prntscr.com/jdv63n
https://prntscr.com/jdv6jb
Can I move the chat thing on the left?
Looking forward to your response!
Regards,
Harpinder Singh
Hello,
When viewing my test site on mobile devices the LiveChat bar covers the StoreFront theme mobile bar at the bottom of the page which contains the Account, Search and Cart icons.
Is there a way to display the LiveChat bar above the StoreFront icons or disable it on mobile devices when the StoreFront icons are displayed?
I have played around with custom css and can only get the bar to not display on both desktop and mobile devices.
Many thanks
Steve.
]]>Hello guys!
I’m using your LiveChat for WooCommerce plugin on one of my customer’s websites, and there’s one issue that I have come across, mainly the WooCommerce plugin draining the resources of my customer’s server.
I was wondering if there’s something that can be done about this case – for example, retrieving the cart details only when a customer will add a product to the cart (like some kind of AJAX call) and not retrieving this information every 10 seconds. What do you think!
Thanks in advance for the answer!
]]>Hello again!
I’m browsing through LiveChat plugin and, besides the question that I’ve asked in your LiveChat support section, I’d like to ask another one. What’s the difference between LiveChat and LiveChat for WooCommerce?
As far as I can see, they are referring to the both software and when running a WooCommerce based store, I’m wondering which one will be the best one for me. Thank you in advance for your reply!
]]>Is there a way to prevent LiveChat from loading on the homepage, but keeping it enabled on the other pages? Thanks!
]]>Uncaught SyntaxError: Unexpected identifier on admin-ajax.php:8
Looks to be related to the product having an apostrophe in the product name:
__lc.params = [
{ name: 'Products', value: 'Men's Crest Tee: https://example.com/product/mens-crest-tee/?attribute_pa_color=navy&attribute_pa_size=x-small' },
{ name: 'Products count', value: '1' },
{ name: 'Total value', value: '24.99 USD' },
{ name: 'Shipping address', value: '' },
];Hi,
This plugin return this error message:
Got error 'PHP message: post was called incorrectly. Product properties should not be accessed directly. Backtrace: do_action('wp_ajax_nopriv_wc-livechat-check-cart'), WP_Hook->do_action, WP_Hook->apply_filters, WooCommerce_LiveChat->check_cart, WooCommerce_LiveChat->get_custom_livechat_data, WooCommerce_LiveChat->get_products_data, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong. This message was added in version 3.0.\n'
I think you should fix this and update the plugin that has not received any update for a year… Thanks
]]>